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All Journal Majalah Ilmiah Bahari Jogja Saintara : Jurnal Ilmiah Ilmu-Ilmu Maritim Jurnal Riset dan Inovasi Manajemen
Sumardi Sumardi
Sekolah Tinggi Maritim Yogyakarta
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Physics Social Sciences Transportation

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Analisis Kualitas Pelayanan Transportasi Laut (Survei pada Perusahaan Pelayaran di Pelabuhan Tanjung Priok, 2015) Sumardi Sumardi
Majalah Ilmiah Bahari Jogja Vol 18 No 1 (2020): Februari
Publisher : Sekolah Tinggi Maritim Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (596.341 KB) | DOI: 10.33489/mibj.v18i1.227

Abstract

This research aimed to analyzed ofservice quality os sea transportation on shipping company at The Port of Tanjung Priok, Jakarta. This research used SERVQUAL method. The purpose of SERVQUAL is to measure the five dimensions of service quality, that is: tangible, reliability, responsiveness, assurance, and empathy and based on gap analysis between expectation and service performance. This research using instrument in questionnaire form with involved 91 shipping company taken by simple random sampling technique. The research data analyzed Servqual. The result of this research show that in generally the service performance at at The Port of Tanjung Priok Jakarta perceived shipping companies is good enough and the level of expectation is high. The service dimension that perceived most important by shipping companies is reliability, followed by tangible, responsiveness, assurance and empathy. To improving service quality for shipping companies, then need to do the service improvement with priority order start from tangible, reliability, responsiveness, assurance, and empathy. The improvement effort also need refer to cartesius diagram, that is with trying to defense the service attributes in B quadrant, enhanced service attributes in A quadrant, and minimize the effort that doing on service attributes in C quadrant. Beside that, need to do the next research about service quality with using another service quality dimensions, such as 7S from McKinsey that analyzed by using qualitative approach.
Analisis Simulasi Distribusi Logistik Menggunakan Metode Transportasi Cahya Purnomo; Vivid Dekanawati; Ningrum Astriawati; Sumardi Sumardi; Ganda Syahputra
SAINTARA Vol 6 No 2 (2022): SAINTARA (September 2022)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Akademi Maritim Nusantara Cilacap

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (416.692 KB) | DOI: 10.52475/saintara.v6i2.161

Abstract

Transportation problems are generally related to logistics distribution from several sources of products with limited capacity to several destinations that require certain quantities to be optimal. Study aim to analize optimum logistics distribution.Methode by simulation data of factory with certain capacity to 4 warehouse with certain requirement. The factories and warehouses are located in different locations and transportation costs from each factory to each destination is different. Initial solution by Least Cost Method, then optimization use MODI method. The results of the two simple transportation methods are proven to be able to show distribution optimization, by reduce cost 8,43 %.
Pengaruh Kualitas Pelayanan Dan Promosi Penjualan Terhadap Volume Penjualan Suretybond PT. Parolamas Cabang Jayapura Slamet Pamujianto; Ningrum Astriawati; Handoyo Widyanto; Fatrodin Fatrodin; Sumardi Sumardi
Jurnal Riset dan Inovasi Manajemen Vol. 1 No. 4 (2023): November : Jurnal Riset dan Inovasi Manajemen
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrim-widyakarya.v1i4.1458

Abstract

Surety bond insurance issuance services are an important sector in the construction and service industry, because they involve insurance institutions on the quality and success of projects to clients. This study aims to determine the effect of service quality and sales promotion on Suretybond sales volume at PT. Parolamas Jayapura branch quality of service and sales promotion to the sales volume of suretybond PT. Parolamas Jayapura branch. The sample taken in this study was 100 respondents with random sample. The data analysis technique in this study uses multiple linear regression analysis with simultaneous regression test (F-test) and partial regression test (t-test). The results showed that there was a positive influence of service quality and sales promotion on the sales volume of suretybond PT. Parolamas Jayapura Branch. Quality of service and promotion is able to explain Sales volume by 81.1%, while for 18.9% sales volume is influenced by variables other than service quality and sales Promotion.
Co-Authors Cahya Purnomo dekanawati, vivid Fatrodin Fatrodin Ganda Syahputra Handoyo Widyanto Ningrum Astriawati Pamujianto, Slamet