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All Journal Agora Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Jurnal Manajemen Pemasaran Petra International journal of Business Studies (IJBS)

Hotlan Siagian

Petra Christian University

Author-ID : 379212

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering

Published : 19 Documents Claim Missing Document

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Articles

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The Influence of Perceived Security and Perceived Enjoyment on Intention To Use with Attitude Towards Use as Intervening Variable on Mobile Payment Customer in Surabaya Fabrianne Setiawati Sudono; Michael Adiwijaya; Hotlan Siagian
Petra International Journal of Business Studies Vol. 3 No. 1 (2020): JUNE 2020
Publisher : Master of Management, School of Business and Management, Petra Christian University

This study aims to determine the effect of perceived security and perceived enjoyment as moderated variable on intention to use mobile payment, either directly or through mediation of attitude towards use. The method used in this study is quantitative by spreading the questionnaires to 211 respondents of mobile payment application users both online and offline in Surabaya. The selection of this research sample used a judgment sampling technique with criteria determined by the researcher. The data was analyzed with Structural Equation Modeling (SEM), SmartPLS tools. The questionnaire collected was 192 questionnaires. The results show that perceived security and perceived enjoyment have a significant directly influence on intention to use and indirectly through mediating attitudes to use mobile payment. In addition, it was found that perceived enjoyment variable moderated the relationship between perceived security and attitudes to use but did not moderate the relationship between perceived security and intention to use.

The Effect of Information Technology on Retailer Satisfaction Through Supply Chain Management Practices and Retailer-Distributor Relationship in Modern Retailer Surabaya: - Juan Alexander Jiputra; Zeplin Jiwa Husada Tarigan; Hotlan Siagian
Petra International Journal of Business Studies Vol. 3 No. 2 (2020): DECEMBER 2020
Publisher : Master of Management, School of Business and Management, Petra Christian University

Supply chain management is vital for manufacturing companies in connecting suppliers, manufacturers, distributors, and corporate customers. The company's products will enter the company's distribution system through distributors, retailers, and end customers. This study examines how to enhance retailer satisfaction by taking into account the application of information technology, supply chain management practices, and retailer-distributor relationships. This study surveyed 86 modern retailers using a five-point Likert scale questionnaire. Data processing used PLS. The results showed that the information technology significantly improves the retailer-distributor relationships with a coefficient of 0.303. Also, information technology affects supply chain management practices with a coefficient of 0.527. Information technology has an effect of 0.281 on retailer satisfaction. The company implementing supply chain management practice improves the retailer-distributor relationship by 0.518, and supply chain management practice affects retailer satisfaction by 0.291. The results also showed that the retailer-distributor relationship affects retailer satisfaction by 0.358. This research provides an insight for the practitioner on how to improve the retailer satisfaction. This paper also contributes to the ongoing research in the field of supply chain management.

The Effect of Transformational Leadership on Firm Performance through ERP Systems and Supply Chain Integration in the Food and Beverage Industry Kezia Jade Setiabudi; Hotlan Siagian; Zeplin Jiwa Husada Tarigan
Petra International Journal of Business Studies Vol. 4 No. 1 (2021): JUNE 2021
Publisher : Master of Management, School of Business and Management, Petra Christian University

This study aims to examine the effect of transformational leadership on company performance using ERP technology and supply chain integration in food and beverage companies. The survey uses a questionnaire designed using a 5-point Likert scale. As many as 100 questionnaires were distributed to 100 food and beverage companies domiciled in the region of Surabaya, East Java, Indonesia. Respondents were from the supervisor and upper level as considered the most knowledgeable person in the company. The number of valid data is 55 respondents representing 55 companies from 100 respondents. Data analysis using Smart PLS. The results of the data analysis show that transformation Leadership does not directly affect firm performance; transformation Leadership does not affect supply chain integration. ERP Application influences firm Performance, supply chain integration influences firm performance, ERP Application affects supply chain integration. An additional finding is that transformational leadership indirectly affects firm performance. This result enriches the insight for the manager in enhancing firm performance. This paper also contributes to the current research in the field of supply chain management.

The Effect of Top Management Commitment on Firm Performance through the Green Purchasing and Supplier Relationship Management in 3-Star Hotel Industry in Surabaya Novia Chandra Tanuwijaya; Zeplin Jiwa Husada Tarigan; Hotlan Siagian
Petra International Journal of Business Studies Vol. 4 No. 2 (2021): DECEMBER 2021
Publisher : Master of Management, School of Business and Management, Petra Christian University

The local government needs to facilitate the Hotel through industry regulations, and one of the requirements is the obligation of each Hotel to pay attention to environmentally friendly practices. This study investigates the effect of top management commitment on firm performance through green purchasing and supplier relationship management in the 3-star Hotel. This study used a Census survey for all 71 3-star Hotel domiciled in the City of Surabaya. Data collection used a questionnaire with a five-point Likert scale. Questionnaire distribution was conducted by email, social media, and direct delivery to the respondent. Sixty-one from seventy-one questionnaires, a response rate of 86%, were filled in duly and considered valid for further analysis. Data analysis used the partial least square technique by utilizing Smart PLS. The result of the analysis demonstrated that top management commitment affects supplier relationship management by path coefficient of 0.544. Top management commitment affects firm performance with path coefficient of 0.281. However, this study indicated that top management commitment does not affect green purchasing. Furthermore, supplier relationship management has a significant effect on green purchasing with path coefficient of 0.391. Similarly, supplier relationship management also affects firm performance with a path coefficient of 0.377. Finally, Green purchasing significantly improves firm performance with a path coefficient of 0.226. This work provides a new insight for the manager on how to increase firm performance in the context of supply chain management. This study could contribute to enriching the current research in supply chain management.

Impact of Supply Chain Integration, Supply Chain Responsiveness, and Innovation Capability on Operational Performance in Era Covid-19 Hotlan Siagian; Dillwyn Felix Johono
Petra International Journal of Business Studies Vol. 5 No. 1 (2022): JUNE 2022
Publisher : Master of Management, School of Business and Management, Petra Christian University

The study investigated the influence of supply chain integration on operational performance through supply chain responsiveness and innovation capability. Data collection used a questionnaire designed with a 7-point Likert scale in Google Form and printed format. The questionnaire is distributed through social media, email, WhatsApp, and mail posts. The sampling method uses probability sampling technique utilizing online software https://numbergenerator.org/. Of the 266 population of food and beverage companies in East Java, as many as 140 samples were selected. Data analysis used the partial least square technique (PLS) utilizing SmarrtPLS Version 3.0 software. The analysis results showed that the nine hypotheses formulated were empirically and significantly supported. Supply chain integration affects supply chain responsiveness, innovation capability, and operational performance. In addition, supply chain responsiveness and innovation capability positively affect operational performance. This study's exciting and new findings are the mediating role of supply chain responsiveness and innovation capability. This result offers solutions to practitioners to build supply chain integration, supply chain responsiveness, and innovation capability to improve operational performance. The theoretical contribution of this research is mainly in the mediating role of supply chain responsiveness and innovation capability on the influence of supply chain integration on operational performance.

The Impact of Information Sharing on Supply Chain Performance through Supplier Quality Management, Supply Chain Agility, and Supply Chain Innovation Harry Setyawan Firmansyah; Hotlan Siagian
Petra International Journal of Business Studies Vol. 5 No. 2 (2022): DECEMBER 2022
Publisher : Master of Management, School of Business and Management, Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.5.2.119-131

The study investigated the impact of information sharing on supply chain performance through supplier quality management, supply chain agility, and supply chain innovation. The data collection used a questionnaire designed with a 7-point Likert scale in GoogleForm and printed format and distributed through social media, email, WhatsApp, and mail posts. Of the 266 population, as many as 112 responses were received and were considered valid for further processing. The data analysis used the partial least square technique (PLS) utilizing SmartPLS. The analysis showed that information sharing directly affects supplier quality management, supply chain agility, and supply chain innovation. Furthermore, supply chain agility, supplier quality management, and supply chain innovation directly affect operational performance. The exciting result of this study is the indirect effect of information sharing on operational performance through the mediating role of supply chain agility, supplier quality management, and supply chain innovation. This result offers solutions to practitioners to pursue information sharing, supplier quality management, supply chain agility, and supply chain innovation in improving operational performance. The main theoretical contribution of this research is the mediating role of supply chain agility, supply chain innovation, and supplier quality management toward the relationship between information sharing and operational performance.

The Role of Client-Contractor Relationship in Solving Financing Failure in Construction Project: Case Study Augustinus Simanjuntak; Hotlan Siagian
Petra International Journal of Business Studies Vol. 6 No. 1 (2023): JUNE 2023
Publisher : Master of Management, School of Business and Management, Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/petraijbs.6.1.10-19

The construction industry supply chain emphasizes the importance of the client and contractor relationship. This research examines the process of evaluating the Contractor's capability in selecting a contractor. This study also reviews how the project owner solves the problem during work. This research uses a qualitative and case study approach. The study is based on library research, the Delphi method, and content analysis. The results of the study show: (a) in building a relationship, PT XYZ and the Contractor has declared about its business legal documents to the ABC institution; (b) However, in building a relationship, PT XYZ was not transparent about its financial capabilities and business ownership structure; (c) PT XYZ's failure to finance the project has disrupted the relationship of the two parties; (d) PT XYZ (Contractor) has declared about its financial failure; (d) the ABC institution overcomes it with a relationship beyond contract model, which is first to bail out the Contractor's finances so that PT XYZ can still carry out the construction service contract to completion. The ABC institution decided to bail out PT.XYZ is primarily based on the values practiced by the ABC institution, known as LIGHT, which means Love, Integrity, Growth, Humanity, and Trust.

Influence of Information Quality on Retailer Satisfaction through Supply Chain Flexibility and Supplier Relationship Management in the Retail Industry Putra, Ardiono; Tarigan, Zeplin Jiwa Husada; Siagian, Hotlan
Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Vol. 22 No. 2 (2020): December 2020
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jti.22.2.93-102

Businesses always compete to improve customer satisfaction. A firm engaged in as a distributor as well, always try to provide satisfaction to their customer, in this case, retailer and wholesales. The distributor can improve retailer satisfaction by providing such information that suits retailer requirements in the pursuit that the supply chain flow can move quickly, particularly on the flow of products from the manufacturing ordered by the distributors. This study aims to obtain a relationship between distributors and retailer companies. This study surveyed 100 retailers, and wholesale companies engaged in Fast Moving Consumer Goods (FMCG) and the supplier domiciled in the city of Makassar, South Sulawesi, with revenues of more than IDR 300,000,000. - / year. SmartPLS software version 2.0 was used to test the hypothesis. The results of the study found that information quality can provide a positive increase in improving supplier relationship management. Adequate information quality cannot significantly increase supply chain flexibility and retailer satisfaction. Supplier relationship management built by distributors can have an impact of 0.611 on supply chain flexibility in retail and retail satisfaction companies of 0.367. The stronger distributor and retailer relationship can increase distributor flexibility and retail satisfaction. Supply chain flexibility built by distributor companies can have a significant impact on retailer satisfaction of 0.463. This research provides an improvement in the development of supply chain management theory, in particular, building relationships with customers.

The Impact of Management Commitment on Firm Performance, The Mediating Role of Supply Chain Integration, Practices, and Green Supply Chain Management Soesetyo, Zenia Estella; Siagian, Hotlan; Tarigan, Zeplin Jiwa Husada
Petra International Journal of Business Studies Vol. 8 No. 1 (2025): JUNE 2025
Publisher : Master of Management, School of Business and Management, Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/petraijbs.8.1.63-76

The company's management always strives to enhance competitiveness by making business processes efficient and effective, while also paying attention to environmental protection. This study addresses the impact of management commitment on firm performance through supply chain integration, supply chain practices, and green supply chain management. The study employed a quantitative approach, and data collection was conducted among 80 manufacturing companies in Indonesia. The data were analyzed using partial least squares (PLS) with SmartPLS software version 4.0. The study results indicate that management commitment influences supply chain integration, supply chain practices, and the adoption of a green supply chain approach. Companies can optimize the role of external partners in supply chain integration, thereby influencing supply chain practices and the development of green supply chains. However, this study reveals that supply chain integration did not directly improve firm performance. Moreover, the results indicate that supply chain practices, such as building strategic partnerships and increasing information sharing, cannot directly improve firm performance. The company implements a green supply chain by evaluating environmental care programs, building awareness among customers to use environmentally friendly products, and consistently offering environmentally friendly products, which can improve firm performance. The practical contribution of research provides enlightenment to manufacturing industry practitioners, motivating them to commit to developing employees and enhancing their skills as human capital assets. Theoretical contribution to enriching the theory of the green environment in producing economic and environmental performance.

Co-Authors Augustinus Simanjuntak Dillwyn Felix Johono Edwin Cahyono Fabrianne Setiawati Sudono Han Tae Hee Harry Setyawan Firmansyah Hee, Han Tae Jiputra, Juan Alexander Juan Alexander Jiputra Kezia Jade Setiabudi Michael Adiwijaya Michael Adiwijaya Nicolas Dhika Pratama Novia Chandra Tanuwijaya Olivia Gisena Santoso Putra, Ardiono Santoso, Olivia Gisena Setiabudi, Kezia Jade Soesetyo, Zenia Estella Sudono, Fabrianne Setiawati Tarigan, Zeplin Jiwahusada Tommy Westonlie Westonlie, Tommy Zeplin Jiwa Husada Tarigan

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