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All Journal Jurnal Keuangan dan Perbankan Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik Jurnal Hospitality dan Manajemen Jasa Jurnal Teknobisnis Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Prosiding Seminar Nasional Sains dan Teknologi Terapan Jurnal Manajemen Pemasaran Share : Journal of Service Learning Petra International journal of Business Studies (IJBS) EKUITAS (Jurnal Ekonomi dan Keuangan) Jurnal Senopati : Sustainability, Ergonomics, Optimization, and Application of Industrial Engineering Journal of Applied Sciences, Management and Engineering Technology (JASMET) Prosiding Seminar Nasional Teknologi Industri Berkelanjutan Proceeding Mercu Buana Conference on Industrial Engineering Jurnal Riset Ekonomi, Manajemen, dan Bisnis
Zeplin Jiwa Husada Tarigan
Universitas Kristen Petra
Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Health Professions Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering Social Sciences

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ANALISA PENGARUH INFORMATION SHARING, KNOWLEDGE SHARING, RELATIONSHIP TERHADAP PERFORMANCE DI HOTEL X Kumalasari, Renna; Tarigan, Zeplin Jiwa Husada; Harianto, Agung
Jurnal Hospitality dan Manajemen Jasa Vol 2, No 1 (2013): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (78.005 KB)

Abstract

Penelitian ini dilakukan untuk mengetahui adakah pengaruh dari information sharing dan knowledge sharing terhadap relationship, dan pengaruh information sharing, knowledge sharing dan relationship terhadap performance di hotel X. Komunikasi berperan penting dalam suatu perusahaan, untuk membangun hubungan antar karyawan. Penelitian ini menggunakan teknik analisa data partial least square. Proses pengujian hipotesis melalui berbagai kriteria goodness-of-fit model. Hasil penelitian ini menunjukkan bahwa information sharing dan knowledge sharing berpengaruh positif terhadap relationship. Knowledge sharing dan relationship berpengaruh positif terhadap performance di hotel X. Information sharing tidak berpengaruh terhadap performance di hotel X. 
ANALISA DAMPAK KOMPETENSI KARYAWAN TERHADAP KEPUASAN KONSUMEN MELALUI KUALITAS PRODUK DAN KUALITAS LAYANAN DI HACHI HACHI BISTRO SURABAYA Meriana, Linda; Maharani Agung, Glori Puteri; Tarigan, Zeplin Jiwa Husada
Jurnal Hospitality dan Manajemen Jasa Vol 2 (2014): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

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Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kompetensi karyawan terhadap kepuasan konsumen melalui kualitas produk dan kualitas layanan yang ada di restoran Hachi Hachi Bistro Surabaya. Penelitian ini menggunakan metode Partial Least Square. Berdasarkan hasil pengolahan data, dapat disimpulkan bahwa pengaruh kompetensi karyawan terhadap kualitas produk dan kualitas layanan berpengaruh positif dan signifikan. Kualitas layanan terhadap kepuasan konsumen juga berpengaruh secara signifikan, akan tetapi kompetensi karyawan dan kualitas produk terhadap kepuasan konsumen tidak berpengaruh secara signifikan.
ANALISA PERSEPSI KONSUMEN PEROKOK DAN NON PEROKOK TERHADAP SEBERAPA PENTINGNYA FASILITAS SMOKING AREA DI RESTORAN Nugroho, Edwin Adhi; Van Beukhhum, Andre Aaron; Tarigan, Zeplin Jiwa Husada; Harianto, Agung
Jurnal Hospitality dan Manajemen Jasa Vol 2 (2014): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

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Abstract

Dewasa ini,  jumlah perokok di dunia semakin meningkat didapat dari meningkatnya data-data dari WHO. Penelitian ini dilakukan untuk mengetahui persepsi konsumen perokok juga non perokok terhadap fasilitas smoking area di restoran di surabaya. Data - data dalam penelitian ini telah memenuhi persyaratan uji validitas dan reliabilitas, analisis deskriptif, uji beda, analisa Partial Least Square dan uji hipotesis. Hasil penelitian ini menunjukkan bahwa faktor psikologi, image, juga fisik memberikan pengaruh yang signifikan terhadap fasilitas smoking area yang disediakan oleh restoran terhadap konsumen
DISAIN RELAYOUT WAREHOUSE DENGAN PENDEKATAN SLP (SYSTEMATIC LAYOUT PLANNING) DAN CLASS BASED STORAGE UNTUK MEMINIMUMKAN BIAYA MATERIAL HANDLING Rahman, Faisal; Tarigan, Zeplin Jiwa Husada; Lukmandono, Lukmandono
Prosiding Seminar Nasional Sains dan Teknologi Terapan Pendekatan Multidisiplin Menuju Teknologi dan Industri yang Berkelanjutan
Publisher : Institut Teknologi Adhi Tama Surabaya

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Abstract

PT. ABC adalah perusahaan yang bergerak dibidang jasa inspeksi teknik. Ruang lingkup PT. ABC bergerak di lingkungan Industri, Minerba dan Migas. Produk yang dihasilkan adalah berupa laporan hasil inspeksi. Penyimpanan laporan dan peralatan di PT. ABC terdapat dalam satu ruangan gudang. Tataletak ruang saat ini belum memperhitungkan biaya material handling dan penyusunan barang di gudang masih secara acak. Oleh karena itu, penelitian ini bertujuan menghitung dan meminimumkan biaya material handling, membuat disain usulan layout baru berdasarkan systematic layout planning dan membuat klasifikasi persediaan gudang dengan pendekatan class based storage untuk mengoptimumkan persediaan. Berdasarkan systematic layout planning menunjukan total biaya perpindahan material yang terjadi pada layout awal sebesar Rp 4.641,48, layout alternatif 1 sebesar Rp 3.381,98 dan layout alternatif 2 sebesar Rp 3.795,07. Alternatif 1 lebih meminimumkan biaya material handling, maka diusulkan pada PT. ABC untuk menggunakan layout alternatif 1. Berdasarkan class based storage dengan konsep ABC total biaya perpindahan material yang terjadi pada layout awal sebesar Rp 414,48 dan layout alternatif sebesar Rp 356,08. Layout alternatif lebih meminimumkan biaya material handling, maka diusulkan pada PT. ABC untuk menggunakan layout alternatif pada gudang.
The Effect of Information Technology Application on Organizational Performance Through Cross Functional Team and Total Quality Management Implementation Westonlie, Tommy; Siagian, Hotlan; Tarigan, Zeplin Jiwa Husada
Petra International Journal of Business Studies Vol 1 No 2 (2018): DECEMBER 2018
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.1.2.98-105

Abstract

In this thesis discuss the effect of Information Technology Application on Organizational Performance through Cross Functional Team and Total Quality Management Implementation on the company. In this study using primary data with 102 population and 50 samples of manufacturing companies using data collection methods, namely 5 points Likert scale in the form of questionnaires distributed in companies that are open or closed that have large and medium industrial groups on firm manufacturing in East Java. This study uses Structural Equation Modeling analysis techniques, also called path modeling with SmartPLS tools. The questionnaire collected was 57 questionnaires. The result showed that the effect of Information Technology Application on Organizational Performance was significant. The results showed that the effect of Information Technology Application on Cross Functional Team was significant, the result showed that the effect of Information Technology Application on Total Quality Management Implementation was significant, the result showed that the effect of Cross-Functional Team on Organizational Performance was significant, the result showed that the effect of Cross-Functional Team on Total Quality Management Implementation was significant and the result showed that the effect of Total Quality Management Implementation on Organizational Performance was significant in firms manufacturing in East Java.
The impact TQM System on Supply Chain Performance through Supply Chain Integration and Employee Satisfaction Kristianto, Ivan; Tarigan, Zeplin Jiwa Husada
Petra International Journal of Business Studies Vol 2 No 1 (2019): JUNE 2019
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.2.1.8-17

Abstract

Indonesia has entered the Southeast Asian free trade market or better known as ASEAN Economic Community (AEC). The economic growth and the increasing number of companies annually will bring some impacts on the competitions for many companies in Indonesia, so they have find their competitive advantage. The biggest competitive advantage of Indonesia is in the primary sector companies which is producing consumer goods from natural raw materials and semi-finished goods. To win the competition, the primary sectors require product standards as the company output by implementing TQM, which usually adopts ISO as the main requirement for exporting their products. This is also the criteria for the research samples. The questionnaires are distributed to 100 companies that have over 100 employees, and the returned questionnaires are 64, with four incomplete questionnaires, making the response rate of 60%. The data analysis is using PLS and proves that all hypotheses are accepted. First, TQM implementation has a positive and significant impact on supply chain integration. Second, TQM implementations in companies are able to create a proper documentation system for each department to facilitate good communication among departments. Third, TQM implementation has a positive impact on supply chain performance and employee satisfaction. Fourth, supply chain integration has a positive impact on employee satisfaction and supply chain performance. Employee satisfaction has a positive effect on supply chain performance. The overall impact of TQM implementation on supply chain performance is 0.4680. TQM implementation brings a positive impact on supply chain integration and supply chain performance, thus increases the total impact of supply chain performance
The Analysis of the Effect of Academic Service Quality on Student Loyalty Through Student Satisfaction and Organizational Performance Muzakki, Muhammad Ajir; Tarigan, Zeplin Jiwa Husada
Petra International Journal of Business Studies Vol 3 No 1 (2020): JUNE 2020
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.3.1.47-53

Abstract

This research aims to analyze the significant influence of quality academic services to student loyalty with student satisfaction and organizational performance as intervening. The sample in this study as many as 40 people, data collection using questionnaires, and then analyzed with SEM PLS using smart software PLS 3.0. Based on the results of the analysis show that the quality of academic services has an effect on student loyalty with a statistical t-value of 2.532, the quality of academic services has no effect on organizational performance with a statistical value of 0.026, the quality of academic services has an effect on student satisfaction with a value of 1.988 statistics, student satisfaction has an effect on organizational performance with a t-value of 1.891, student satisfaction has no effect on student loyalty with a statistical t-value of 0.370, organizational performance influences student loyalty with a statistical T value of 8.380, student satisfaction does not mediate the effect of academic service quality with a statistical t-value of 1.201, student satisfaction does not mediate the effect of academic service quality on student loyalty with a statistical t-value of 0.319, organizational performance mediates the effect of student satisfaction on student loyalty self with a statistical t-value of 1.778, student satisfaction and organizational performance does not mediate the effect of academic service quality on student loyalty with a statistical t-value of 1.169, organizational performance does not mediate the effect of academic service quality on student loyalty with a statistical T value of 0.025.
The Effect of Information Technology on Retailer Satisfaction Through Supply Chain Management Practices and Retailer-Distributor Relationship in Modern Retailer Surabaya Jiputra, Juan Alexander; Tarigan, Zeplin Jiwa Husada; Siagian, Hotlan
Petra International Journal of Business Studies Vol 3 No 2 (2020): DECEMBER 2020
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.3.2.126-134

Abstract

Supply chain management is vital for manufacturing companies in connecting suppliers, manufacturers, distributors, and corporate customers. The company's products will enter the company's distribution system through distributors, retailers, and end customers. This study examines how to enhance retailer satisfaction by taking into account the application of information technology, supply chain management practices, and retailer-distributor relationships. This study surveyed 86 modern retailers using a five-point Likert scale questionnaire. Data processing used PLS. The results showed that the information technology significantly improves the retailer-distributor relationships with a coefficient of 0.303. Also, information technology affects supply chain management practices with a coefficient of 0.527. Information technology has an effect of 0.281 on retailer satisfaction. The company implementing supply chain management practice improves the retailer-distributor relationship by 0.518, and supply chain management practice affects retailer satisfaction by 0.291. The results also showed that the retailer-distributor relationship affects retailer satisfaction by 0.358. This research provides an insight for the practitioner on how to improve the retailer satisfaction. This paper also contributes to the ongoing research in the field of supply chain management.
Penentuan Rute Distribusi Produk Otomotif dengan Metode Saving Matrix dan Traveler Sales Problem Permana, Ferdy Dwi; Tarigan, Zeplin Jiwa Husada
Jurnal SENOPATI : Sustainability, Ergonomics, Optimization, and Application of Industrial Engineering Vol 1, No 2 (2020): Jurnal SENOPATI Vol.1 No.2
Publisher : Institut Teknologi Adhi Tama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31284/j.senopati.2020.v1i2.899

Abstract

PT. Star Spart Indonesia in Sidoarjo, East Java is an automotive and spare part company which sells various national and international quality automotive products such as baterries, oil, tyres, and other spare parts. In promoting the products, this company is facing many competitors, so it has to collaborate with other retail shops and main dealers to win the competition. Therefore, the company is planning a proper marketing strategy to market the products in order to strive the organizational goals (to survive, to grow, and to multiply). This research is using Saving Matrix method to schedule limitied transportation vehicles to deliver goods from one facility to various customers. Another method is using the Farthest Insert, Nearest Insert and Nearest Neighbour method. Using the Saving Matrix method, the company can spend Rp. 45,802,836 for transportion costs using company's vehicles. If the company rents the vehicles to other outsourcing company, the transportation costs will be Rp. 49,000,000. There is a saving of Rp. 3,197,164 if the company uses own vehicles. From changing the route, there will be another cost saving from fuel as much as Rp. 409,115. Keywords: Saving Matrix, Farthest Insert, Nearest Insert, Nearest neighbour, Distribution
The Effect of Transformational Leadership on Firm Performance through ERP Systems and Supply Chain Integration in the Food and Beverage Industry Setiabudi, Kezia Jade; Siagian, Hotlan; Tarigan, Zeplin Jiwa Husada
Petra International Journal of Business Studies Vol 4 No 1 (2021): JUNE 2021
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.4.1.65-73

Abstract

This study aims to examine the effect of transformational leadership on company performance using ERP technology and supply chain integration in food and beverage companies. The survey uses a questionnaire designed using a 5-point Likert scale. As many as 100 questionnaires were distributed to 100 food and beverage companies domiciled in the region of Surabaya, East Java, Indonesia. Respondents were from the supervisor and upper level as considered the most knowledgeable person in the company. The number of valid data is 55 respondents representing 55 companies from 100 respondents. Data analysis using Smart PLS. The results of the data analysis show that transformation Leadership does not directly affect firm performance; transformation Leadership does not affect supply chain integration. ERP Application influences firm Performance, supply chain integration influences firm performance, ERP Application affects supply chain integration. An additional finding is that transformational leadership indirectly affects firm performance. This result enriches the insight for the manager in enhancing firm performance. This paper also contributes to the current research in the field of supply chain management.
Co-Authors Aang Noviana Umbara Achmad Basori, Achmad Agung Harianto Alvenia Oktapia Andre Aaron Van Beukhhum Bob Maulana Adam Damiana Wiwik Debby Fransisca Muntu Devi Destiani Andilas Dherma Riofiandi Diah Dharmayanti Djiantoro Djiantoro Djukuw, Gery Doni Kurniawan Edwin Adhi Nugroho Eric Oktavianus Setiawan Faisal Rahman Faisal Rahman, Faisal Ferdy Dwi Permana Firmanta Sebayang Glori Puteri Maharani Agung Gunawan, Kristian Alvin Han Tae Hee Hotlan Siagian Ivan Kristianto Ivan Kristianto James Korompis Jamilatul Fithriyah Jiputra, Juan Alexander Juan Alexander Jiputra Kezia Jade Setiabudi Kristian Alvin Gunawan Linda Meriana Lukmandono Monika Kristanti Muhamad Fatih Abdul Aziz Muhammad Ajir Muzakki Muzakki, Muhammad Ajir Narto Narto Novia Chandra Tanuwijaya Oviliani Yenty Yuliana Permana, Ferdy Dwi Priska Vianny Marsellita Putra, Ardiono Putri Indarwati Putri, Ruth Lovita Surodjo Renna Kumalasari Ricky Ricky Sautma Roni Basana Sautma Roni Basana Setiabudi, Kezia Jade Soesetyo, Zenia Estella Sundring Pantja Djati Tommy Westonlie Umbara, Aang Noviana Veranita Goenawan Wahju Astjarjo Rini Westonlie, Tommy Yobeanto, Kelvin Leonardo Yonathan Palumian Yuliana Lianto