Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal MBR (Management and Business Review)
Henny Wuryanti K
Magister Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Trunojoyo Madura, Indonesia
Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh kualitas pelayanan Ijin Mendirikan Bangunan (IMB) terhadap kepuasan masyarakat Henny Wuryanti K; Nurita Andriani; Mohammad Arief
MBR (Management and Business Review) Vol 2 No 2 (2018): Desember
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Kanjuruhan Malang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21067/mbr.v2i2.3230

Abstract

The study aims to determine the effect of the quality of licensing services for Building Construction Permits (IMB) including physical evidence, reliability, responsiveness, assurance, empathy for community satisfaction in the services of the Public Works Office of Cipta Karya and Spatial Planning in Surabaya. The sampling technique uses purposive sampling with a sample size of 187, using data analysis is PLS (Partial Least Square). The results showed that physical evidence, reliability, responsiveness, assurance, and empathy had a significant positive effect on community satisfaction of users of IMB permit services in Surabaya Public Works and Spatial Planning Office.
Co-Authors Mohammad Arief Nurita Andriani