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All Journal JURNAL REFORMASI ADMINISTRASI Jurnal Ilmiah untuk Mewujudkan Masyarakat Madani Journal Indonesia Law and Policy Review (JILPR) Jurnal Ilmu Administrasi Publik
Tuswoyo Tuswoyo
Institut Ilmu Sosial dan Manajemen Stiami
Humanities Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Jurnal Ilmu Administrasi Publik

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Analisis Implementasi Kebijakan Dalam Pemberdayaan Masyarakat Melalui Program Bank Sampah Merah Delima Rw 006 Kelapa Gading Timur Jakarta Utara Bagus Raul Krishnawan; Tuswoyo Tuswoyo
Jurnal Ilmu Administrasi Publik Vol 2, No 2: Maret 2022
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v2i2.2918

Abstract

The background of this research is the success of anorganic waste management on limited land in RW 006 of Kelapa Gading Timur, North Jakarta, in contrast to other areas which are constrained by limited land to run a waste bank. The objectives of this study are: 1) to describe and analyze the implementation of community empowerment through the 'Merah Delima Waste Bank' program in RW 006 of Kelapa Gading Timur, North Jakarta; 2) to describe the factors that influence the implementation of community empowerment through the 'Merah Delima Waste Bank' program in RW 006 of Kelapa Gading Timur, North Jakarta; and 3) to analyze and describe solutions to the factors that hinder the implementation of community empowerment through the 'Merah Delima Waste Bank' program in RW 006 of Kelapa Gading Timur, North Jakarta. This research was conducted using a descriptive research method and qualitative approach, where data were collected through observation, interviews, and documentation. The data obtained were analyzed at the stages of data collection, data reduction, data presentation, and conclusion drawing. The results show that the implementation of community empowerment through the 'Merah Delima Waste Bank' program in RW 006 of Kelapa Gading Timur, North Jakarta has been very good, where there are two programs run by the ‘Merah Delima Waste Bank’, namely the waste savings program and the waste management training program. However, in terms of disposition, there has been no incentive in the form of awards given to implementers as support for their achievements. Efforts that can be made to further support this program are to provide land for the Merah Delima Waste Bank so that in the future it can be more effective and efficient in dealing with waste problems, increase training in waste processing crafts so that the results are more diverse, and pick up sorted waste at residents’ houses, places of business and other sources where the residents are still reluctant to leave their residence after the Covid- 19 pandemic.
Analisis Implemmentasi Pelayanan Penggunaan Aplikasi Pengaduan Pelanggan Berbasis Aplikasi Pelayanan Keluhan Terpadu (APKT) Untuk Meningkatkan Kepercayaan Masyarakat Pada PT.PLN (Persero) SITI NURJANAH; Tuswoyo Tuswoyo
Jurnal Ilmu Administrasi Publik Vol 2, No 5: September 2022
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v2i5.2961

Abstract

This research is motivated by the high number of customer complaints. The purpose of this research is to identify the “Implementation of Integrated Complaint Service Application or Aplikasi Pelayanan Keluhan Terpadu (APKT)-Based Customer Complaint Application Service in Improving Public Trust in PT.PLN (Persero). This research uses qualitative descriptive method to describe and explain in detail the existing phenomena by using interview as its supporting instrument. The result of this research shows that the implementation of the service is not yet optimal. The obstacle includes human error where officers do not have sufficient knowledge about cash management system application. The efforts made to overcome the obstacle includes socialization to officers in order to better operate the system.
Co-Authors Ahmad Buchari Nurachman Bagus Raul Krishnawan Dewi, Maya Puspita SITI NURJANAH