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All Journal JAMBIS : Jurnal Administrasi Bisnis Jurnal Ilmu Administrasi Publik
SITI NURJANAH
Institut Ilmu Sosial dan Manajemen STIAMI
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Analisis Implemmentasi Pelayanan Penggunaan Aplikasi Pengaduan Pelanggan Berbasis Aplikasi Pelayanan Keluhan Terpadu (APKT) Untuk Meningkatkan Kepercayaan Masyarakat Pada PT.PLN (Persero) SITI NURJANAH; Tuswoyo Tuswoyo
Jurnal Ilmu Administrasi Publik Vol 2, No 5: September 2022
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jiap.v2i5.2961

Abstract

This research is motivated by the high number of customer complaints. The purpose of this research is to identify the “Implementation of Integrated Complaint Service Application or Aplikasi Pelayanan Keluhan Terpadu (APKT)-Based Customer Complaint Application Service in Improving Public Trust in PT.PLN (Persero). This research uses qualitative descriptive method to describe and explain in detail the existing phenomena by using interview as its supporting instrument. The result of this research shows that the implementation of the service is not yet optimal. The obstacle includes human error where officers do not have sufficient knowledge about cash management system application. The efforts made to overcome the obstacle includes socialization to officers in order to better operate the system.
Pengaruh Pelayanan Cleaning Service dan Keterbatasan Bahan Baku Permakanan yang Dilaksanakan Oleh PT. Pelita Indonesia Djaya Terhadap Kepuasan Penumpang Kapal PT. PELNI Siti Nurjanah; Achsanul Nashir
JAMBIS : Jurnal Administrasi Bisnis Vol. 6 No. 2: April 2026
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/n6pne341

Abstract

Abstract. PT. Pelita Indonesia Djaya handles imports and exports, and plays a vital role in meeting the needs of ship passengers through the provision of food supplies and cleaning services. The purpose of this study is to analyze the influence of cleaning service and the availability of food supplies on passenger satisfaction on PELNI ships. Quantitative methods were used to evaluate the influence of cleaning service and the availability of supplies on passenger satisfaction. Using the Slovin formula, the research sample consisted of 98 people. The results indicate that cleaning service and availability of supplies on passenger satisfaction. The availability of food supplies and cleaning services simultaneously have a positive and significant impact on passenger satisfaction. According to the multiple linear regression analysis, the combination of these variables contributes to passenger satisfaction. The results show that improving service quality and raw material availability is very important to increase passenger satisfaction. Keywords: Availability, Passenger Satisfaction, Service
Co-Authors Achsanul Nashir Tuswoyo Tuswoyo