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All Journal JURNAL ADMINISTRASI PUBLIK Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara Jurnal Ilmiah Peuradeun Wacana: Jurnal Ilmiah Ilmu Komunikasi Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Monang Sitorus
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Religion Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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PENGARUH PENGAWASAN DAN PEMBERDAYAAN TERHADAP PERILAKU KARYAWAN DALAM PELAYANAN PERIJINAN PADA DINAS PERINDUSTRIAN DAN PERDAGANGAN KOTA MEDAN Sitorus, Monang
WACANA, Jurnal Ilmiah Ilmu Komunikasi Vol 7, No 26 (2009)
Publisher : Universitas Prof. Dr. Moestopo (Beragama)

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Abstract

The objectiveresearchand   analysisinfluencecontrollingand empoweringtoemployeesbehaviorinserivicepermit inboardofindustryand tradeto Board of Industry  and Tradeof Medan  City. Thegrand   theory controlling testingwriterbyRobbins andCoulter(2005),empoweringtesting writerbyClutterbuckdanKernaghan(2003)  andtheoryemployeesbehavior testingwriterbyMarat(1981).Theuseofmethodologyeksplanatorisurveyand allrespondenissensus.Thedatawereanalyzedbyusing PathAnalysis.The infuencethecontrolling (X1)toemployeesbehavior(Y)indirectanddirectis23.8%;lnfuenceempowering(X2)   toemployeesbehavior(Y)is15.9%.The effectcontrolling(X1) andempowering(X2) toemployeesbehavior (Y) is39.7%,andtheresidue60.3%influencedtheotherdissimilarfactor(epsilon).
Pengaruh Pengawasan .danPemberdayaan terhadapPerilaku Karyawan Dalam Pelayanan Perijinan Pada Dinas Perindustrian dan Perdagangan Kota Medan Sitorus, Monang
WACANA, Jurnal Ilmiah Ilmu Komunikasi Vol 3, No 10 (2004)
Publisher : Universitas Prof. Dr. Moestopo (Beragama)

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Abstract

The objective research and    analysis influence controlling and empowering to employees behavior in serivice permit  in board of industry and trade to  Board  of  Industry  and  Trade of  Medan  City.  The grand    theory controlling  testing writer by Robbins and Coulter (2005), empowering testing writer by Clutterbuck dan Kernaghan (2003)  and theory employees behavior testing writer by Marat (1981). The use of methodology eksplanatori survey and all responden is sensus. The data were analyzed by using  Path Analysis. The infuence the controlling  (X1)      to employees behavior (Y) indirect and direct is 23.8%;  lnfuence empowering (X2)    to employees behavior (Y) is 15.9%.   The effect controlling (X1)  and  empowering (X2)  to employees behavior  (Y)  is 39. 7%, and the residue 60. 3% influenced the other dissimilar factor (epsilon).
PENGARUH PEMBERDAYAAN DAN PENGAWASAN TERHADAP PERILAKU PEGAWAI DALAM RANGKA MENINGKATKAN KUALITAS PELAYANAN SIUP (STUDI PADA DINAS PERINDUSTRIAN DAN PERDAGANGAN KOTA MEDAN) Sitorus, Monang
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 6, No 1 (2009): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v6i1.349

Abstract

One purpose of the establishment of Local Government Act Number 32 of 2004 is to increase the quality of public services such as permit (SIUP) service. In fact, deviation on the implementation process still occurs between public aspiration (das sollen) and the real services which is provided by the public institutions (das sein). This problem is emerged as a result of discrimination. Based on the observation, it can be found that the implementation of empowering and controlling mechanism toward employeess behaviour is not yet optimally conducted, so that the effort to increase the quality of permit service is still far from what the public would be expected. As a result, the researcher needs to examine and analyse the influence of the empowering and controlling mechanism of employees behavior upon the quality of public service provided by Boardof Industry and Trade of the City of Medan. This research uses the method of explanatory survey with quantitative approach. In terms of sample choices, a sensus technique has been chosen, while a The finding shows the existence of direct and indirect influences of the empowering and controlling mechanism toward the employeess behaviour. Besides, the quality of permit (SIUP)service has been positively and significantly influenced by the employees behaviour. Thus, the result of the research has been proven scientifically. However, the reseacher argues that other variables or factors (epsilon) are also influencing the quality of permit (SIUP) service.
The Influence of Election Supervisory Behavior on the Performance of the Regional Head Election Organizer in North Sumatera Province Sitorus, Monang
Jurnal Ilmiah Peuradeun Vol 6 No 1 (2018): Jurnal Ilmiah Peuradeun
Publisher : SCAD Independent

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (698.391 KB) | DOI: 10.26811/peuradeun.v6i1.181

Abstract

The purpose of this research is to analyze the influence of behavior of regency/municipality election supervisor on the performance of the election organizer of a regional head (election) in North Sumatera Province. The basis of behavioral theory used in accordance with the phenomena observed in the field is the theory of behavior in which there are dimensions of encouragement, motivation, attitudes, and values ​​with the originator of Mar'at. While the theory of performance using Ruky S Achmad's theory which includes dimensions of quality, quantity, timeliness, cooperation, and responsibility. The method used is survey method with a census. Then, the data is tabulated and analyzed using multiple regressions. The results showed that the biggest dimension of behavior contributing to the performance of the election organizer is the dimension of encouragement (X1) of 1,612, the value (X2) of 1.541, the motivation (X3) of 0.978 and the attitude (X4) of 0.803. While the determination coefficients test (R2) amounted to 83.4%. Other undetectable factors (ε / epsilon) contributed to the election performance of 16.6%.
Pengaruh Pengawasan .danPemberdayaan terhadapPerilaku Karyawan Dalam Pelayanan Perijinan Pada Dinas Perindustrian dan Perdagangan Kota Medan Sitorus, Monang
WACANA: Jurnal Ilmiah Ilmu Komunikasi Vol 3, No 10 (2004)
Publisher : Universitas Prof. Dr. Moestopo (Beragama)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32509/wacana.v3i10.362

Abstract

The objective research and analysis influence controlling and empowering to employees behavior in serivice permit in board of industry and trade to Board of Industry and Trade of Medan City. The grand theory controlling testing writer by Robbins and Coulter (2005), empowering testing writer by Clutterbuck dan Kernaghan (2003) and theory employees behavior testing writer by Mar'at (1981). The use of methodology eksplanatori survey and all responden is sensus. The data were analyzed by using Path Analysis. The infuence the controlling (X1) to employees behavior (Y) indirect and direct is 23.8%; lnfuence empowering (X2) to employees behavior (Y) is 15.9%. The effect controlling (X1) and empowering (X2) to employees behavior (Y) is 39. 7%, and the residue 60. 3% influenced the other dissimilar factor (epsilon).
PENGARUH PENGAWASAN DAN PEMBERDAYAAN TERHADAP PERILAKU KARYAWAN DALAM PELAYANAN PERIJINAN PADA DINAS PERINDUSTRIAN DAN PERDAGANGAN KOTA MEDAN Sitorus, Monang
WACANA: Jurnal Ilmiah Ilmu Komunikasi Vol 7, No 26 (2009)
Publisher : Universitas Prof. Dr. Moestopo (Beragama)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32509/wacana.v7i26.260

Abstract

The objectiveresearchand analysisinfluencecontrollingand empoweringtoemployeesbehaviorinserivicepermit inboardofindustryand tradeto Board of Industry and Tradeof Medan City. Thegrand theory controlling testingwriterbyRobbins andCoulter(2005),empoweringtesting writerbyClutterbuckdanKernaghan(2003) andtheoryemployeesbehavior testingwriterbyMar'at(1981).Theuseofmethodologyeksplanatorisurveyand allrespondenissensus.Thedatawereanalyzedbyusing PathAnalysis.The infuencethecontrolling (X1)toemployeesbehavior(Y)indirectanddirectis23.8%;lnfuenceempowering(X2) toemployeesbehavior(Y)is15.9%.The effectcontrolling(X1) andempowering(X2) toemployeesbehavior (Y) is39.7%,andtheresidue60.3%influencedtheotherdissimilarfactor(epsilon).
Kinerja dan Revitalisasi Birokrasi Publik Monang Sitorus
Jurnal Administrasi Publik Vol. 5 No. 1 (2008): Jurnal Administrasi Publik, Volume 5, Nomor 1, April 2008, ISSN 1412 - 7040
Publisher : Centre for Public Policy and Management Studies

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1293.261 KB)

Abstract

The state is not only the answer of human "fitrah" in the collective life but also is a social contract based on equity. The main pillar that is needed in implementing the social contract is strong bureaucracy. Bureaucracy performance will face full turbulence and uncertainty of threats. Therefore, bureaucracy must be revitalize in accordance with the developmental period. Bureaucratic Reform Committee (BRC) is one of the strategies to revitalize the bureaucratic machine in order to remain exist. The revitalization can be conducted in an incremental and radical way, that is started from official/staff recruitment and then they are trained through the Center of Integrated Apparatur Training. All these can be undertaken if supported by all parties.Keyword: bureaucracy, revitalization, performance
Pengaruh Pemberdayaan dan Perilaku Karyawan terhadap Kualitas Pelayanan Perijinan SIUP pada Dinas Perindustrian dan Perdagangan Kota Medan Monang Sitorus
Jurnal Administrasi Publik Vol. 5 No. 2 (2008): Jurnal Administrasi Publik, Volume 5, Nomor 2, Oktober 2008, ISSN 1412 - 70405
Publisher : Centre for Public Policy and Management Studies

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2326.686 KB)

Abstract

This research analyses the influence of empowerment program and employees' behavior to the quality of services on the issuance of trade permit at Board of Industry and Trade of Medan City. This research employs theories from Clutterbuck and Kernaghan (2003), Mar'at (1981). Grand theory service quality testing writer by Denhardt and Denhardt (2003). Data are collected through a survey. The data were analyzed by using Path Analysis. The influence the empowerment (X1), to service quality (Y) is 22.3%. The influence of employees' behavior to service quality (Y) is 48.6%.Keywords: empowerment, employees behavior and service quality.
PENGARUH RELIABILITY, RESPONSIVENESS, ASSURANCE, EMPATHY DAN TANGIBLES TERHADAP KUALITAS PELAYANAN PUBLIK (STUDI KASUS KANTOR PELAYANAN TERPADU KOTA DUMAI) Monang Sitorus
Jurnal Borneo Administrator Vol 5 No 1 (2009)
Publisher : Puslatbang KDOD Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (171.287 KB) | DOI: 10.24258/jba.v5i1.40

Abstract

This paper describes and analysis influence reliability, responsiveness, assurance, empathy dan tangibles to service quality permit  (Case study of Dumai City Office Service). The theory public service  tested out by the writer by Zeithaml, Parasuraman, and  Berry “Delivering Quality Service Balancing Customer Perception and Expectation” (1990). which consists of  five  dimension namely  Reliability, Responsiveness, Assurance, Empathy dan Tangibles (TERRA).  These five  dimension  were applied by the to analysis to service quality permit.  To identity the  five  influence of  dimension, a survey approach was conducted through a proportional sample of 116  head of household (informants). The data were analyzed by using  Path Analysis, in the  program LISREL ( Linear Structural Relation). The value was found out each dimensions as follows;  ( a). influence reliability ( X1) to service quality permit (Y) is 0,74 (strong category); influence responsiveness (X2) to service quality permit  (Y) is 0,59 (medium category ); influence assurance  (X3) to service quality permit  (Y) is  0,34 (low category); and influence empathy (X4) to service quality permit ( Y) is 0,53 ( medium category), influence tangibles (X5) to service quality permit (Y) is 0.41 (low category). The effect ( X1,X2,X3,X4, X5) to Y is  0.59 (medium category).  After determination influence X1,X2,X3,X4, X5 to Y is 34,81%, and the residue is 65,19% influenced  the other dissimilar factor (epsilon) is transparency, and fairness.    Key Word: Reliability, Responsiveness, Assurance, Empathy, Tangibles and Service  Quality.
PENGARUH PEMBERDAYAAN DAN PENGAWASAN TERHADAP PERILAKU PEGAWAI DALAM RANGKA MENINGKATKAN KUALITAS PELAYANAN SIUP (STUDI PADA DINAS PERINDUSTRIAN DAN PERDAGANGAN KOTA MEDAN) Monang Sitorus
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 6, No 1 (2009): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v6i1.349

Abstract

One purpose of the establishment of Local Government Act Number 32 of 2004 is to increase the quality of public services such as permit (SIUP) service. In fact, deviation on the implementation process still occurs between public aspiration (das sollen) and the real services which is provided by the public institutions (das sein). This problem is emerged as a result of discrimination. Based on the observation, it can be found that the implementation of empowering and controlling mechanism toward employeess behaviour is not yet optimally conducted, so that the effort to increase the quality of permit service is still far from what the public would be expected. As a result, the researcher needs to examine and analyse the influence of the empowering and controlling mechanism of employees behavior upon the quality of public service provided by Boardof Industry and Trade of the City of Medan. This research uses the method of explanatory survey with quantitative approach. In terms of sample choices, a sensus technique has been chosen, while a The finding shows the existence of direct and indirect influences of the empowering and controlling mechanism toward the employeess behaviour. Besides, the quality of permit (SIUP)service has been positively and significantly influenced by the employees behaviour. Thus, the result of the research has been proven scientifically. However, the reseacher argues that other variables or factors (epsilon) are also influencing the quality of permit (SIUP) service.
Co-Authors Jaswad Jaswad