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All Journal JURNAL ADMINISTRASI PUBLIK Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara Jurnal Ilmiah Peuradeun Wacana: Jurnal Ilmiah Ilmu Komunikasi Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Monang Sitorus
Unknown Affiliation
Religion Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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The Influence of Election Supervisory Behavior on the Performance of the Regional Head Election Organizer in North Sumatera Province Sitorus, Monang
Jurnal Ilmiah Peuradeun Vol. 6 No. 1 (2018): Jurnal Ilmiah Peuradeun
Publisher : SCAD Independent

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26811/peuradeun.v6i1.181

Abstract

The purpose of this research is to analyze the influence of behavior of regency/municipality election supervisor on the performance of the election organizer of a regional head (election) in North Sumatera Province. The basis of behavioral theory used in accordance with the phenomena observed in the field is the theory of behavior in which there are dimensions of encouragement, motivation, attitudes, and values ​​with the originator of Mar'at. While the theory of performance using Ruky S Achmad's theory which includes dimensions of quality, quantity, timeliness, cooperation, and responsibility. The method used is survey method with a census. Then, the data is tabulated and analyzed using multiple regressions. The results showed that the biggest dimension of behavior contributing to the performance of the election organizer is the dimension of encouragement (X1) of 1,612, the value (X2) of 1.541, the motivation (X3) of 0.978 and the attitude (X4) of 0.803. While the determination coefficients test (R2) amounted to 83.4%. Other undetectable factors (ε / epsilon) contributed to the election performance of 16.6%.
Pengaruh Pengawasan Inspektorat Terhadap Kinerja Pegawai Di Kabupaten Tapanuli Tengah Sitorus, Monang
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 14, No 1 (2011)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v14i1.299

Abstract

The aim of this research was to analyze the influence of controlling function by Inspectorate’s in improving the performance of civil servants (Case study of Regency Tapanuli Tengah). The concept of controlling used Robbins and Coulter’s (2006) theorywhich consists of three dimensions namely (1) standard; (2) measurement; and comparison; (3) action. The performance concept used Mitchell’s (1985: 391) theory which consists of two dimensions (1) ability; and (2) motivation. These three controlling dimension were applied to analysis performance apparatus in Regency Tapanuli Tengah. To indentify the three influence of dimension, a survey approach was conducted through a proportional sample of 144. The data were analyzed using Path Analysis, in the LISREL (Linear Structural Relation) program. The value was found out each dimension as follows; (a). Influence standard (X1) to performance apparatus (Y) is 0.362 (low category), influence measurements and comparison (X2) to performance apparatus (Y) is 0.371 (low category), influence action (X3) to performance apparatus (Y) is 0.251 (very low category). The effect (X1, X2, X3) to Y is 69.62% (strong category, and the residual is 30.38% influenced the other dissimilar factor (epsilon).
Pengaruh Pengawasan Terhadap Kualitas Pelayanan Masyarakat (Studi Kasus: Dinas Perdagangan dan Perindustrian Kota Medan) Sitorus, Monang
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 11, No 4 (2008)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v11i4.356

Abstract

Penelitian ini bertujuan untuk menganalisis keterpengaruhan pengawasan terhadap kualitas pelayanan masyarakat di Dinas Perindustrian dsn Perdagangan Kota Medan. Teori pengawasan yang digunakan adalah Teori Robbins and Coulter dengan dimensi standars, measurements, comparison dan action. Sementara teori kualitas pelayanan menggunakan teori Denhardt.
Evaluasi Kebijakan Pemilihan Kepala Daerah Di Provinsi Nangroe Aceh Darussalam (Sebagai Kajian Evaluasi Formatif) Sitorus, Monang; Jaswad, Jaswad
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 10, No 1 (2007)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v10i1.413

Abstract

By the end of 2016, the societ of Aceh have held a local democracy party to chose local leader that is a direct election. Election of regional leader is the directly arranged in law 11 year 2006, about governance of Aceh and Qanun (Perda) No 7 year 2006 with implementor KIP (Independent commision of Electio) or a kind of KPUD (Commission of General Election Area). Implementor of Pilkada in Aceh represent unique something that in Indonesia, because candidate of permit from independent, and implementor also the monitoring Uni Europe.
PENGARUH RELIABILITY, RESPONSIVENESS, ASSURANCE, EMPATHY DAN TANGIBLES TERHADAP KUALITAS PELAYANAN PUBLIK (STUDI KASUS KANTOR PELAYANAN TERPADU KOTA DUMAI) Sitorus, Monang
Jurnal Borneo Administrator Vol. 5 No. 1 (2009)
Publisher : Pusjar SKPP Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (171.287 KB) | DOI: 10.24258/jba.v5i1.40

Abstract

This paper describes and analysis influence reliability, responsiveness, assurance, empathy dan tangibles to service quality permit  (Case study of Dumai City Office Service). The theory public service  tested out by the writer by Zeithaml, Parasuraman, and  Berry “Delivering Quality Service Balancing Customer Perception and Expectation” (1990). which consists of  five  dimension namely  Reliability, Responsiveness, Assurance, Empathy dan Tangibles (TERRA).  These five  dimension  were applied by the to analysis to service quality permit.  To identity the  five  influence of  dimension, a survey approach was conducted through a proportional sample of 116  head of household (informants). The data were analyzed by using  Path Analysis, in the  program LISREL ( Linear Structural Relation). The value was found out each dimensions as follows;  ( a). influence reliability ( X1) to service quality permit (Y) is 0,74 (strong category); influence responsiveness (X2) to service quality permit  (Y) is 0,59 (medium category ); influence assurance  (X3) to service quality permit  (Y) is  0,34 (low category); and influence empathy (X4) to service quality permit ( Y) is 0,53 ( medium category), influence tangibles (X5) to service quality permit (Y) is 0.41 (low category). The effect ( X1,X2,X3,X4, X5) to Y is  0.59 (medium category).  After determination influence X1,X2,X3,X4, X5 to Y is 34,81%, and the residue is 65,19% influenced  the other dissimilar factor (epsilon) is transparency, and fairness.    Key Word: Reliability, Responsiveness, Assurance, Empathy, Tangibles and Service  Quality.
Co-Authors Jaswad Jaswad Jaswad, Jaswad