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All Journal JURNAL PENELITIAN KESMASY JURNAL INOVASI KESEHTAN MASYARAKAT
Selamat Ginting
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Humanities Education Environmental Science Health Professions Public Health

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KARAKTERISTIK PEGAWAI YANG BERHUBUNGAN DENGAN AKURASI DAN KELENGKAPAN PENGISIAN DOKUMEN REKAM MEDIS DI PUSKESMAS PARDAMEAN KOTA PEMATANGSIANTAR TAHUN 2019 Elisabeth Dame Manalu; Selamat Ginting; Diana Sinulingga
Jurnal Penelitian Kesmasy Vol 2 No 1 (2019): Jurnal Penelitian Kesmasy
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Deli Husada Delitua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jpksy.v2i1.775

Abstract

The Characteristics of Employees Related to the Accuracy and Completeness of Filling in Medical Record Documents at the Pardamean Health Center, Pematangsiantar City in 2019. Thesis, Department of Public Health, Faculty of Public Health, Health Institute of Deli Husada Deli Tua .(Supervised by: Ns. Selamat Ginting, S.Kep, M.Kes) The quality of medical records at the hospital is one determining factor of the quality of service. The aim of the research was to analyze the relationship between the employment status, knowledge, motivation, expertise, and the duration of work of the physician with the completeness of the medical record datasheet resume during hospitalization. This research was a quantitative research survey analytic approach, with a cross-sectional study design. The population was 55 doctors, the sample in this study was the entire population, data analysis was chi-square, and multiple logistic regressions. The results showed that there was a relationship between employment status and knowledge with the completeness of the medical record data. There was no relationship between motivation and skills with the completeness of the medical record data. There was a relationship between the duration of work with the completeness of the medical record data. This study suggests the development of human resources through education and training, guidance to the physicians on the filling of medical record and document, provide internal training regarding the determination of the main diagnosis in accordance with the ICD-10, improved knowledge of the completeness of filling medical records. Motivating doctors fill medical records through career development, promotion, and providing feedback with reward and punishment.
ANALISIS PERBANDINGAN TINGKAT KEPUASAN PASIEN POLI GIGI ANTARA LAYANAN APLIKASI MOBILE JKN ON SITE PADA PESERTA BPJS KESEHATAN DI RSU BUNDA THAMRIN MEDAN DENGAN METODE SURVQUAL ( SERVICE QUALITY ) Marzuki Marzuki; Andrea Zulfa; Selamat Ginting
Jurnal Inovasi Kesehatan Masyarakat Vol. 7 No. 1 (2026): Jurnal Inovasi Kesehatan Masyarakat (JIKM)
Publisher : Fakultas Kesehatan Masyarakat, Institut Kesehatan Deli Husada Deli Tua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jikm.v7i1.2940

Abstract

Bunda Thamrin General Hospital, Medan, is a type C private hospital that offers various types of care, including dental care. In the digital era, the Mobile JKN application was introduced to simplify the registration and patient care process. However, many patients still experience difficulties using it. This study aims to analyze the comparison of patient satisfaction levels between the Mobile JKN application and the on-site service at Bunda Thamrin General Hospital, Medan, using the SERVQUAL approach, which encompasses five dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy.This study used a quantitative approach with a survey method and purposive sampling technique. The sample consisted of 56 respondents, namely BPJS dental care patients who registered through Mobile JKN and on-site. Data analysis was performed using a bivariate statistical test, with a significance value of p < 0.05 as an indicator of significant differences between services.The results showed that overall satisfaction levels were higher among users of the Mobile JKN service (mean = 0.70) compared to users of the on-site service (mean = 0.14) with a p = 0.000. The dimensions of Reliability, Responsiveness, Assurance, and Empathy showed significant differences favoring Mobile JKN. However, no significant difference was found in the Tangibles aspect (p = 0.173), indicating that ease of access remains a challenge for both services.It can be concluded that Mobile JKN provides a more satisfactory service overall than On-Site, particularly in terms of trustworthiness, response speed, security, and empathy for patients.
Co-Authors Andrea Zulfa Diana Sinulingga Elisabeth Dame Manalu Marzuki Marzuki