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All Journal Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia JURNAL PENELITIAN KESMASY JURNAL INOVASI KESEHTAN MASYARAKAT
Selamat Ginting
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Humanities Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health

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KARAKTERISTIK PEGAWAI YANG BERHUBUNGAN DENGAN AKURASI DAN KELENGKAPAN PENGISIAN DOKUMEN REKAM MEDIS DI PUSKESMAS PARDAMEAN KOTA PEMATANGSIANTAR TAHUN 2019 Elisabeth Dame Manalu; Selamat Ginting; Diana Sinulingga
Jurnal Penelitian Kesmasy Vol 2 No 1 (2019): Jurnal Penelitian Kesmasy
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Deli Husada Delitua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jpksy.v2i1.775

Abstract

The Characteristics of Employees Related to the Accuracy and Completeness of Filling in Medical Record Documents at the Pardamean Health Center, Pematangsiantar City in 2019. Thesis, Department of Public Health, Faculty of Public Health, Health Institute of Deli Husada Deli Tua .(Supervised by: Ns. Selamat Ginting, S.Kep, M.Kes) The quality of medical records at the hospital is one determining factor of the quality of service. The aim of the research was to analyze the relationship between the employment status, knowledge, motivation, expertise, and the duration of work of the physician with the completeness of the medical record datasheet resume during hospitalization. This research was a quantitative research survey analytic approach, with a cross-sectional study design. The population was 55 doctors, the sample in this study was the entire population, data analysis was chi-square, and multiple logistic regressions. The results showed that there was a relationship between employment status and knowledge with the completeness of the medical record data. There was no relationship between motivation and skills with the completeness of the medical record data. There was a relationship between the duration of work with the completeness of the medical record data. This study suggests the development of human resources through education and training, guidance to the physicians on the filling of medical record and document, provide internal training regarding the determination of the main diagnosis in accordance with the ICD-10, improved knowledge of the completeness of filling medical records. Motivating doctors fill medical records through career development, promotion, and providing feedback with reward and punishment.
Family Communication In Conflict: Analysis Through Robert Bales' Theory Nursalam, Nuriyati; Swastiningsih; Selamat Ginting; Yuri Alfrin Aladdin; Rara Nareswari Dewanti
Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Vol. 10 No. 1 (2025): June 2025 - Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia
Publisher : Ikatan Sarjana Komunikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25008/jkiski.v10i1.1181

Abstract

This research aims to analyze family communication in conflict. This research uses Robert Bales' Theory, with 6 assumptions that serve as the guide in this study. The paradigm used is Phenomenology, to understand the experiences of each individual. This study analyzes 4 families in conflict, with 6 informants. To maintain family confidentiality, the informants are symbolized as: A, B, C, and D, consisting of a child and one parent. The families analyzed are those who were once married and have since divorced, but must continue to communicate due to the presence of children. The research was conducted through observation, in-depth interviews, and documentation. The research results show that each family has its own way of resolving communication conflicts. Family A is committed to maintaining communication between the child and the separated parents; families B and C experience poor communication situations, which affect the child's adaptation difficulties and various emotional disturbances. The research results show that 2 families experience problems in communication, evaluation, supervision, tension, and cohesion, 1 family experiences problems in communication, evaluation, and supervision, and 1 family can maintain communication, share in evaluation, supervision, and maintain cohesion for the sake of their child even though they have separated as a couple.
Revisiting the Public Sphere: Communication, Digital Mobilization, and Misinformation in Indonesia’s 2019 and 2025 Mass Demonstrations Kulsum, Nieke Monika; Selamat Ginting; Agus Salim
Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Vol. 10 No. 2 (2025): December 2025 - Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia
Publisher : Ikatan Sarjana Komunikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25008/jkiski.v10i2.1386

Abstract

This study investigates the evolving role of communication in shaping Indonesia’s mass demonstrations in 2019 and 2025, two pivotal episodes reflecting civic discontent and the transformation of the digital media landscape. Grounded in agenda-setting theory, framing theory, and Habermas’s public sphere theory, this research examines how digital communication has shifted from rational discourse to affective and algorithmic mediation. The study hypothesizes that changes in media ecology influence not only public mobilisation but also the legitimacy of civic movements. Employing a comparative digital ethnography, this research analyses online communication practices, visual narratives, and misinformation across platforms such as Twitter (2019) and TikTok/Instagram (2025). Data were collected from user-generated content, hashtags, and visual artefacts, followed by interpretive coding to explore evolving communication logics and the algorithmic amplification of affective messages. Findings reveal a transformation from the networked public sphere of 2019—dominated by text-based civic idealism—to the algorithmic public sphere of 2025, characterised by visual storytelling, emotional contagion, and platform-driven visibility. While digital networks expanded participatory opportunities, they simultaneously fostered misinformation, algorithmic manipulation, and emotional polarisation. These dynamics illustrate how classical communication theories require integration with affective and algorithmic dimensions to explain contemporary activism. The results align with previous studies on digital democracy, highlighting both empowerment and control in mediated civic engagement. The study concludes that Indonesia’s evolving digital public sphere embodies both the promise and the peril of democratic communication. It underscores the dual function of communication—as a vehicle for civic empowerment and as a mechanism of algorithmic governance—in shaping public trust and deliberation.
ANALISIS PERBANDINGAN TINGKAT KEPUASAN PASIEN POLI GIGI ANTARA LAYANAN APLIKASI MOBILE JKN ON SITE PADA PESERTA BPJS KESEHATAN DI RSU BUNDA THAMRIN MEDAN DENGAN METODE SURVQUAL ( SERVICE QUALITY ) Marzuki Marzuki; Andrea Zulfa; Selamat Ginting
Jurnal Inovasi Kesehatan Masyarakat Vol. 7 No. 1 (2026): Jurnal Inovasi Kesehatan Masyarakat (JIKM)
Publisher : Fakultas Kesehatan Masyarakat, Institut Kesehatan Deli Husada Deli Tua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jikm.v7i1.2940

Abstract

Bunda Thamrin General Hospital, Medan, is a type C private hospital that offers various types of care, including dental care. In the digital era, the Mobile JKN application was introduced to simplify the registration and patient care process. However, many patients still experience difficulties using it. This study aims to analyze the comparison of patient satisfaction levels between the Mobile JKN application and the on-site service at Bunda Thamrin General Hospital, Medan, using the SERVQUAL approach, which encompasses five dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy.This study used a quantitative approach with a survey method and purposive sampling technique. The sample consisted of 56 respondents, namely BPJS dental care patients who registered through Mobile JKN and on-site. Data analysis was performed using a bivariate statistical test, with a significance value of p < 0.05 as an indicator of significant differences between services.The results showed that overall satisfaction levels were higher among users of the Mobile JKN service (mean = 0.70) compared to users of the on-site service (mean = 0.14) with a p = 0.000. The dimensions of Reliability, Responsiveness, Assurance, and Empathy showed significant differences favoring Mobile JKN. However, no significant difference was found in the Tangibles aspect (p = 0.173), indicating that ease of access remains a challenge for both services.It can be concluded that Mobile JKN provides a more satisfactory service overall than On-Site, particularly in terms of trustworthiness, response speed, security, and empathy for patients.
Co-Authors Agus Salim Andrea Zulfa Diana Sinulingga Elisabeth Dame Manalu Kulsum, Nieke Monika Marzuki Marzuki Nursalam, Nuriyati Rara Nareswari Dewanti Swastiningsih Yuri Alfrin Aladdin