Achmad Purnomo
Fakultas Farmasi, Universitas Gadjah Mada, Yogyakarta

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THE ROLE OF INDONESIAN PHARMACIST ASSOCIATION ON THE IMPLEMENTATION OF PHARMATEUTICAL SERVICES STANDARD IN PHARMACY IN DIY Ankie Aulia Rachmandani; Sampurno Sampurno; Achmad Purnomo
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 1, No 2
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.38

Abstract

The public guidance of pharmaceutical services policy standard has been provided by the government throughIndonesian Health Ministrial Decree No. 1027/Menkes/SK/IX/2004. This policy, however, i still unimplementedyet, and seems need to be further evaluated. Study on the role of Indonesian Pharmacist Association (IAI) on theImplementation of pharmaceutical services standard in the pharmacy of DIY region was conducted. The study aimsto explore the IAI effort in implementing the government policy in DIY region, including services, learning andprotection. An explorative descriptive research was carried out. The data were collected through observation using passiveparticipatory model, indepth interview to the management of IAI and chemist management in DIY region. A total of17 respondents, covering chairman and secretary of DIY IAI, pharmacist and chemist management were interviewed.Triangulation was also conducted to pharmacist which manage the chemists.The study results show for service role, the policy level IAI seeks to play its role by issuing movement “NoPharmacist No Service”, but the operational level this movement has not been as expected. The protection role, IAIseeks advocacy function by providing protection to its members. In contrast the networking function has not beenable to lift the pharmacist image in society. For learning role, continuing professional education activities must be continuously conducted with some notification for improvement. The awareness of pharmacist in improving theircompetency should be increased through improvement of accountability of IAI. Key words: Indonesian Health Ministrial Decree No. 1027, IAI, pharmaceutical services policy
SATISFACTION LEVEL ANALYSIS TOWARDS QUALITY SERVICE OF PHARMACY INSTALLATION IN SETJONEGORO HOSPITAL WONOSOBO Tiyas Putri Nughaheni; Achmad Purnomo
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 1, No 2
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.40

Abstract

In order to face globalization, hospital as an institution that specializes in health services should pay moreattention to aspects of satisfaction for service users or patients. The vision of this study is to know the quality ofservice, the gap between expected service quality of patients with perceived service quality, and to know prioritasimprovement servqual dimensions that must be done to increase customer satisfaction according to customerinterests.This research is descriptive case study research. Respondents in this study were the customer of IFRJ Setjonegoro Wonosobo hospitals, as many as 120 patients. Respondents consisted of 30 general patients, 30 Askes patients, 30Jamsostek patients and 30 Jamkesmas patients. Data were analyzed using weighted SERVQUAL model Cronin and Taylor, gap analysis and important performance analysis.The results of this study indicate that the quality of care in Pharmacy Departement Setjonegoro Wonosobohospitals already has satisfy the external customer, among in general patient services, Askes patients, Jamsostekpatients andJamkesmas patients. The biggest gap according to the General largest on assurance dimension, while according to the Askes and Jamsostek patient is the dimension of responsiveness, according to Jamkesmaspatients are at the tangible dimension. According to important-performance matrix in Quadrant I (priority)is the dimension of responsiveness (patient Askes), tangible dimensions (Jamsostek and Jamkesmas patients),Quadrant II (sustained performance) is a tangible dimension, responsiveness and assurance (General patients),tangible dimension , reliability and assurance (Askes patients), assurance and responsiveness dimensions (patientJamsostek), and the dimensions of responsiveness (patient Jamkesmas), Quadrant III (low priority) is the dimension of empathy (General patients and patients Askes), Quadrant IV (excessive service) is the dimension of reliability (General patients), dimensions of reliability and empathy (Jamsostek patients), and the dimensions reliability,assurance and empathy (Jamkesmas patients). Keywords: Quality of Service, Gap, Important-Performance Analysis.
ANALYSIS OF HEART FAILURE MEDICAL TREATMENT COST AS THE CONSIDERATION IN DETERMINING THE HEALTH COST DUE TO INA-DRGs AT RSUD Dr. MOEWARDI SURAKARTA Vivin Rosvita; Zullies Ikawati; Achmad Purnomo
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 2, No 1
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.55

Abstract

The implementation of INA-DRG for Jamkesmas Class III patient at the hospital was expected to be able to increase the access and quality of health service to the poor in order to realize the optimal health service effectively and efficiently. The aims of this research were to analyze the medical cost of heart failure patients, to investigate the affect of patient’s factors, comorbidities, severity level and the duration of treatment on the cost of heart failure treatment and to investigate the difference of average cost for the heart failure patient’s treatment based on the rate of RSUD Dr. Moewardi with the rate of INA-DRG package. This research was descriptive according to the hospital perspective. The data collection method conducted retrospectively. The research subject was the patients who were hospitalized in class 3 and the member of Jamkesmas at RSUD Dr. Moewardi at period of 2009 who suffered from heart failure and fulfilled the inclusive requirement. The data analysis was done with cross tab and linear regression, the cost average comparison and LOS from INA-DRGs package. The p values of statistic result test among sex, age, number of comorbid, severity level and LOS on the medical cost were 0.851, 0.960, 0.694, 0,0621 and 0.000. The average of heart failure medical cost based on RSUD Dr. Moewardi rate on the level of severity I was Rp. 1,870,231 ± Rp.1,506,661, while on the level of severity II was Rp. 2,382,737 ± Rp. 2,132,236 and on the level of severity III was Rp. 2,513,826 ± Rp. 1,664,057. Real ALOS on the level of severity I was 6.92 days, while on the level of severity II was 7.35 days and on the level of severity III was 8.10 days. The research result shown that there was no relation between the patient’s character, number of comorbid and severity level on the hospital medical cost, while the treatment duration had corelation with the medical cost. The average of heart failure treatment cost on the level of severity I, II, and III was lower compared to INA-DRG package rate. It shown that the hospital succeeds to use medical facilities efficiently so that the tarrif will not surpass it of INA – DRG, while the difference of real ALOS and ALOS INA-DRG was the highest on the level of severity III. It has showed that the hospital has done efficiency and has been able to decrease the duration of the heart failure inpatient treatment at the hospital.Key words: INA-DRG, heart failure, Jamkesmas