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All Journal Aliansi : Jurnal Manajemen dan Bisnis Study & Management Research
Putri Sarirati
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Economics, Econometrics & Finance Social Sciences

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PENGARUH REKRUTMEN TERHADAP KINERJA KARYAWAN DI KOPERASI LEMBAGA PENGEMBANGAN PERBANKAN INDONESIA Putri Sarirati; Fandy Baskara
Aliansi : Jurnal Manajemen dan Bisnis Vol 14, No 2 (2019): Aliansi : Jurnal Manajemen dan Bisnis
Publisher : Sekolah Tinggi Manajemen IMMI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46975/aliansi.v14i2.47

Abstract

This study aims to determine the effect of recruitment on improving cooperative performance. This analysis uses the independent variable, recruitment, and the dependent variable is employee performance.The population in this study were all supervisors, managers and associations of Indonesian banking development cooperatives. Samples were conducted using the non-probability sampling method using saturated samples obtained 30 people as samples. The type of data used is primary data. The testing method in this thesis uses IBM SPSS 22 processing. The results of the questionnaire have been tested for validity, reliability testing, data normality test, regression analysis and hypothesis testing.The results of the study prove that the proposed partial hypothesis is accepted because it shows significant test results. This means a significant increase in employee performance by 81.0% while 19.0% requires other factors.
Pengaruh Pelayanan Email Care Center Terhadap Kepuasan Nasabah PT.Mandiri Sekuritas pada Th.2016 Putri Sarirati; Karina Nuzul Fitria
Jurnal Study and Management Research Vol 15 No 3 (2018): SMART (Study Management Research)
Publisher : Sekolah Tinggi Ilmu Ekonomi STEMBI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55916/smart.v15i3.109

Abstract

Tujuan_ Penelitian ini diarahkan untuk menganalisis mengenai bagaimana tingkat pelayanan email care center terhadap kepuasan nasabah PT. Mandiri Sekuritas. Desain/Metode_Data penelitian dikumpulkan dari 461 responden nasabah Mandiri Sekuritas yang aktif bertransaksi, pertanyaan diberikan dengan menggunakan kuesioner yang terdiri dari 30 pertanyaan. Data dianalisis dengan menggunakan nilai regresi linier sederhana. Temuan_ Hasil analisis menunjukkan bahwa kualitas layanan memiliki pengaruh yang positif dan signifikan terhadap kepuasan konsumen. Implikasi_ Hasil ini memberikan bukti empiris bahwa adanya perhatian dari penyedia jasa pelayanan email care center dalam berntuk perhatian yang sama, adanya layanan email untuk nasabah yang membutuhkan bantuan, kemapuan komunikasi yang baik, kemampuan dalam memenuhi kebutuhan konsumen dan pemahaman setiap kondisi konsumen akan meningkatkan pandangan dari perusahaan PT. Mandiri Sekuritas itu sendiri. Hal selanjutnya akan memberikan kepuasan yang lebih tinggi lagi. Originalitas_Fokus pada kualitas pelayanan melalui email care center. Tipe Penelitian_Studi Empiris
PENGARUH TRANSAKSI INTERNET BANKING TERHADAP KEPUASAN NASABAH BANK BRI TANAH ABANG JAKARTA PUSAT Putri Sarirati; Rengga Abdi Yuri Aprianda
Aliansi : Jurnal Manajemen dan Bisnis Vol 18, No 1 (2023): ALIANSI : Jurnal Manajemen dan Bisnis
Publisher : Sekolah Tinggi Manajemen IMMI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46975/aliansi.v18i1.466

Abstract

The purpose of this research is: "To find out the Effect of Internet Banking Transactions on Customer Satisfaction at Bank BRI Tanah Abang, Central Jakarta."This study uses a quantitative approach using descriptive and associative research types. The population in this study were 5 respondents to customers of Bank BRI Tanah Abang, Central Jakarta. In this study, the number of samples was determined using a saturated sampling formula. So that the sample used was 5 respondents at Bank BRI Tanah Abang, Central Jakarta.The results of this study indicate that: There is an influence of Internet Banking Transactions (X) on Customer Satisfaction (Y), with the tcount obtained for Internet Banking Transactions (X) of 9,962, while the ttable value for n = 75 is 6,349, while the ttable value for N = 75 of 1,992. So 6.349 1.992, then H0 is rejected and Ha is accepted. As for the R Square value of 0.356. This shows that 35.6% of Internet Banking Transactions (X) have an effect on Customer Satisfaction (Y), while the remaining 64.4% are influenced by other factors not examined in this study.
Co-Authors Fandy Baskara Karina Nuzul Fitria Rengga Abdi Yuri Aprianda