Aliansi : Jurnal Manajemen dan Bisnis
Vol 18, No 1 (2023): ALIANSI : Jurnal Manajemen dan Bisnis

PENGARUH TRANSAKSI INTERNET BANKING TERHADAP KEPUASAN NASABAH BANK BRI TANAH ABANG JAKARTA PUSAT

Putri Sarirati (STIMA IMMI)
Rengga Abdi Yuri Aprianda (STIMA IMMI)



Article Info

Publish Date
20 Jul 2023

Abstract

The purpose of this research is: "To find out the Effect of Internet Banking Transactions on Customer Satisfaction at Bank BRI Tanah Abang, Central Jakarta."This study uses a quantitative approach using descriptive and associative research types. The population in this study were 5 respondents to customers of Bank BRI Tanah Abang, Central Jakarta. In this study, the number of samples was determined using a saturated sampling formula. So that the sample used was 5 respondents at Bank BRI Tanah Abang, Central Jakarta.The results of this study indicate that: There is an influence of Internet Banking Transactions (X) on Customer Satisfaction (Y), with the tcount obtained for Internet Banking Transactions (X) of 9,962, while the ttable value for n = 75 is 6,349, while the ttable value for N = 75 of 1,992. So 6.349 1.992, then H0 is rejected and Ha is accepted. As for the R Square value of 0.356. This shows that 35.6% of Internet Banking Transactions (X) have an effect on Customer Satisfaction (Y), while the remaining 64.4% are influenced by other factors not examined in this study.

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Journal Info

Abbrev

aliansi

Publisher

Subject

Social Sciences

Description

Aliansi : Jurnal Manajemen dan Bisnis is dedicated to publishing scientific information, communication resources and perspectives by academics in Management and Business Economy. This journal published research article, reflection, and actual critical study with respect to the themes of ...