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All Journal Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis International Journal of Community Service & Engagement Jurnal Ilmiah Multidisiplin Indonesia Brilliant International Journal of Management and Tourism
Venny Resti Fachlovi
Politeknik Belitung
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Earth & Planetary Sciences Economics, Econometrics & Finance Engineering Physics Social Sciences

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Pengaruh Komunikasi dan Peran Dosen Penasehat Akademik Terhadap Prestasi Akademik Mahasiswa Pada Program Studi Manajemen Administrasi Politeknik Belitung Venny Resti Fachlovi
Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis Vol. 3 No. 2 (2022): Jurnal Ilmu Sosial, Manajemen, Akuntansi, dan Bisnis
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/jismab.v3i2.732

Abstract

Academic advisory lecturers have an essential role in encouraging student success in attending lectures. For this reason, academic advisory lecturers tasked with guiding students must prepare themselves as well as possible to optimize their role as academic advisors. This research is quantitative descriptive. The variables in this study are 2 independent variables: the communication variable and the role of the Academic Advisor lecturer, and the dependent variable is the student's academic achievement. The sample in this study was 37 second-semester students of the Administrative Management Study Program. Data collection techniques using a questionnaire. Based on the study results, the communication variable has a positive and significant effect on student academic achievement. It is shown in hypothesis testing based on the results of the T-test (partial), showing that the communication variable (X1) T-count > T-table (7.580 > 2.032) and significance < 0.05 (0.000 < 0.05), which means that Ho is rejected. Ha is accepted. The PA lecturer variable has a positive and significant effect on student academic achievement. It is shown in hypothesis testing seen from the results of the T-test (Partial) showing that the role of the PA lecturer (X2) T-count > T-table (3.619 > 2.032) and a significance < 0.05 (0.001 < 0.05), which means that the the the Ho is rejected and Ha accepted. Communication variables and PA lecturers positively and significantly affect student academic achievement. It is shown in the results of hypothesis testing based on the results of the F test showing that the F-count obtained is 80.371 with a significance of 0.000, and the value of the F-table is 3.267. If the results of F-count with F-table are compared, then F-count > F-table (80.371 > 3,267) and significance < 0.05 (0.000 < 0.05). These results indicate that Ho is rejected and Ha is accepted, which means that there is a jointly significant influence between the communication variable (X1) and the PA lecturer role variable (X2) on student academic achievement (Y). The suggestion from the results of this study is that PA lecturers should communicate more intensely to their guidance students by motivating students. It can further increase the educational value of the students under his guidance. And students must be more active in communicating with their respective PA lecturers and do not hesitate to PA lecturers to consult if there are problems encountered in lectures.
Level of Public Satisfaction with Public Services: Case Study of the Dukong Village Office, Tanjung Pandan Subdistrict, Belitung Regency Fachlovi, Venny Resti; Octavedha, Alfin Yuan
International Journal of Community Service & Engagement Vol. 6 No. 3 (2025): International Journal of Community Service & Engagemen
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijcse.v6i3.2968

Abstract

The Dukong Village Office in Tanjung Pandan District, Belitung Regency, is one of the village administrations that provides services to the community. One of the issues frequently raised by some members of the community is that service hours sometimes do not align with the posted hours on the village office notice board, service staff take a long time to complete the necessary administrative tasks for the community, and they rarely listen to complaints or suggestions from the community. Additionally, the service facilities are considered inadequate, such as the limited seating in the waiting area. The level of community satisfaction with the services provided by the Mentawak Village Office is an interesting topic to study. The method used is a community satisfaction survey, with data collection techniques employing a questionnaire as the instrument. Based on the results and discussion, it can be concluded that the level of community satisfaction with the delivery of public services is already functioning well. This is evident from the 9 items/elements with an average score of 74.27, categorized as good. However, there are still shortcomings in three areas, namely service completion time, handling of complaints related to suggestions and input, and service facilities and infrastructure, which are categorized as poor. The author suggests that improvements or enhancements are needed in service delivery, particularly in terms of service completion time, handling of complaints related to suggestions and input, and service facilities and infrastructure.
The Effect of the Setempo Program on Service Efficiency at the Belitung Regency SAMSAT Office Octavedha, Alfin Yuan; Venny Resti Fachlovi
Brilliant International Journal Of Management And Tourism Vol. 6 No. 1 (2026): Brilliant International Journal Of Management And Tourism
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v6i1.6617

Abstract

This study aims to analyze the effect of the Samsat Setempo program on the efficiency of tax payment services in Belitung Regency as material for evaluation and development of public service policies. This study uses a quantitative method with an associative approach. The research population includes all motor vehicle taxpayers who use the Samsat Setempo Program services in Belitung Regency. The sample size is 50 respondents. Research data were collected through questionnaires compiled based on the Samsat Setempo Program indicators and service efficiency. The data analysis techniques used included testing the validity and reliability of the instruments, testing classical assumptions, and testing hypotheses with partial significance tests (t-tests). The entire data analysis process was carried out using SPSS software version 27. The results showed that the effect of the Setempo program on service efficiency at the Belitung Regency Samsat office was positive and significant, meaning that the Setempo program could be used as a follow-up strategy in improving regional taxation services in Belitung Regency.
Leadership Strategy for Achieving Total Quality Management in a Food and Beverage Company: A Case Study of CV. Berkah Sultan Ali, Sidoarjo Suhardjo Kristanto; Hesti Ristanto; Venny Resti Fachlovi; Fidyah Arini Kusuma Wardhani
Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID) Vol. 5 No. 08 (2026): Jurnal Ilmiah Multidisplin Indonesia (JIM-ID), Inpres 2026
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Fried-chicken fast-food outlets are a promising segment of the food industry because they align closely with the preferences of many Indonesian consumers. Their rapid proliferation has created intense business competition. This study examined the effectiveness of managerial leadership in implementing total quality management (TQM) and its contribution to the success of Ali Chicken, a fried-chicken fast-food brand operated by CV. Berkah Sultan Ali. An empirical descriptive design combining qualitative and quantitative approaches was used. The qualitative analysis employed a radar chart based on gap-analysis data obtained from employee and business-partner assessments. The quantitative analysis used a statistical approach with SPSS version 2.3. Data were collected through individual in-depth interviews with 109 purposively selected respondents comprising management, outlet staff, and loyal customers. The leadership-performance predictors included competence, capability, integrity, intuition, and accountability. All predictor variables had positive values, indicating that the leadership strategy at CV. Berkah Sultan Ali was functioning effectively. The empirical findings also indicated strong customer loyalty, as reflected in regular visits and a monthly customer occupancy rate of at least 87%.
Co-Authors Fidyah Arini Kusuma Wardhani Hesti Ristanto Octavedha, Alfin Yuan Suhardjo Kristanto