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All Journal Jurnal Bisnis, Manajemen, dan Ekonomi International Journal of Community Service & Engagement Jurnal Ilmiah Multidisiplin Indonesia Brilliant International Journal of Management and Tourism
Octavedha, Alfin Yuan
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Earth & Planetary Sciences Economics, Econometrics & Finance Engineering Physics Social Sciences

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Strategi Pemasaran Penerimaan Mahasiswa Baru Pasca Perubahan Bentuk Dari Akademi Manajemen Belitung Ke Politeknik Belitung Alfin Yuan Octavedha
Jurnal Bisnis, Manajemen, dan Ekonomi Vol. 3 No. 2 (2022): Jurnal Bisnis, Manajemen dan Ekonomi
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/jbme.v3i2.741

Abstract

New student admissions play an important role in the continuity and teaching process in universities, especially at Politeknik Belitung. Improving the quality of university in terms of the quality of education and services greatly affects the confidence level of new students to choose Politeknik Belitung as the university where they study. One way to improve the quality of higher education is to upgrade deformed from Academy to a Politeknik, along with increase number of study programs. Planning a good marketing strategy concept and implementing the right marketing strategy will play an important role in achieving the target number of new student admissions. This article shows several strategies that can be used by the Politeknik Belitung through the new student admissions committee including by conducting socialization, using social media and utilizing existing resources by utilizing institutions, communities and people who are connected to the Politeknik Belitung, especially alumni who have completed education at Politeknik Belitung
Level of Public Satisfaction with Public Services: Case Study of the Dukong Village Office, Tanjung Pandan Subdistrict, Belitung Regency Fachlovi, Venny Resti; Octavedha, Alfin Yuan
International Journal of Community Service & Engagement Vol. 6 No. 3 (2025): International Journal of Community Service & Engagemen
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijcse.v6i3.2968

Abstract

The Dukong Village Office in Tanjung Pandan District, Belitung Regency, is one of the village administrations that provides services to the community. One of the issues frequently raised by some members of the community is that service hours sometimes do not align with the posted hours on the village office notice board, service staff take a long time to complete the necessary administrative tasks for the community, and they rarely listen to complaints or suggestions from the community. Additionally, the service facilities are considered inadequate, such as the limited seating in the waiting area. The level of community satisfaction with the services provided by the Mentawak Village Office is an interesting topic to study. The method used is a community satisfaction survey, with data collection techniques employing a questionnaire as the instrument. Based on the results and discussion, it can be concluded that the level of community satisfaction with the delivery of public services is already functioning well. This is evident from the 9 items/elements with an average score of 74.27, categorized as good. However, there are still shortcomings in three areas, namely service completion time, handling of complaints related to suggestions and input, and service facilities and infrastructure, which are categorized as poor. The author suggests that improvements or enhancements are needed in service delivery, particularly in terms of service completion time, handling of complaints related to suggestions and input, and service facilities and infrastructure.
The Effect of the Setempo Program on Service Efficiency at the Belitung Regency SAMSAT Office Octavedha, Alfin Yuan; Venny Resti Fachlovi
Brilliant International Journal Of Management And Tourism Vol. 6 No. 1 (2026): Brilliant International Journal Of Management And Tourism
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v6i1.6617

Abstract

This study aims to analyze the effect of the Samsat Setempo program on the efficiency of tax payment services in Belitung Regency as material for evaluation and development of public service policies. This study uses a quantitative method with an associative approach. The research population includes all motor vehicle taxpayers who use the Samsat Setempo Program services in Belitung Regency. The sample size is 50 respondents. Research data were collected through questionnaires compiled based on the Samsat Setempo Program indicators and service efficiency. The data analysis techniques used included testing the validity and reliability of the instruments, testing classical assumptions, and testing hypotheses with partial significance tests (t-tests). The entire data analysis process was carried out using SPSS software version 27. The results showed that the effect of the Setempo program on service efficiency at the Belitung Regency Samsat office was positive and significant, meaning that the Setempo program could be used as a follow-up strategy in improving regional taxation services in Belitung Regency.
Analysis of Effectiveness and Efficiency Factors Affecting Boarding House Selection Preferences in Malang City Abbas Syarif Hidayatullah; Adji Seputro; Alfin Yuan Octavedha; Ike Susanti
Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID) Vol. 5 No. 08 (2026): Jurnal Ilmiah Multidisplin Indonesia (JIM-ID), Inpres 2026
Publisher : Sean Institute

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Abstract

Boarding houses are expanding rapidly in many cities in response to lifestyle changes and the growing need for practical accommodation among economically active groups. Their residents generally include employees, students, and self-employed individuals who rent rooms based on diverse considerations. This study analyzes the effectiveness and efficiency of boarding-house operations in Malang City in relation to residents' service satisfaction. A descriptive design combining qualitative and quantitative approaches was employed. Data were obtained by converting information weights from survey results and structured interviews with 136 purposively selected respondents known to the researchers. All respondents were male boarding-house residents in Malang City. The effectiveness predictors were ambience, room condition, security, and garage availability, whereas the efficiency predictors were accessibility, electricity, water, and internet access (Wi-Fi). The qualitative analysis used a gap-analysis (shift-share) approach combined with an Ishikawa diagram, while the quantitative analysis used SPSS to estimate a regression model. The findings indicate that security was the residents' primary consideration regarding effectiveness, while accessibility was their primary consideration regarding efficiency.
Co-Authors Abbas Syarif Hidayatullah Adji Seputro Ike Susanti Venny Resti Fachlovi