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All Journal Journal TEPAT: Teknologi Terapan untuk Pengabdian Masyarakat
Adelia U. Ady Mangilep
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Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Engineering Public Health

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Peningkatan Pengetahuan Karyawan Rumah Sakit Umum Daerah Labuang Baji Makassar Pasca Pelatihan Pelayanan Prima Fridawaty Rivai; Syahrir A. Passinringi; Noer Bahry Noor; Nur Arifah; Adelia U. Ady Mangilep
JURNAL TEPAT : Teknologi Terapan untuk Pengabdian Masyarakat Vol 2 No 1 (2019): Membangun Masyarakat yang Kuat dan Ulet
Publisher : Faculty of Engineering UNHAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (141.645 KB) | DOI: 10.25042/jurnal_tepat.v2i1.57

Abstract

The problem occured in Labuang Baji Makassar Hospital as a newly formed hospital with health workers, especially nurses mostly comes from fresh graduates so their experience and skills of serving patients are still low. From the data that we obtained, complaints against the services of Labuang Baji Makassar Hospital are staff friendliness only reached 24% and slow service with a total of 21%. Quality services are the expectation of all patients who received health service. Even so, not all the hospital able to offer a service that desired. This is because of good quality health services can only be administered by the professional workers who have good knowledge and skills, so the patient can feel comfortable. The excellent service training method was involved the trainee partners. So, this training can be expected to improve the trainee become trainers to train other Labuang Baji Hospital staff. This training will be conducted by applying discourse methods, question and answer, group discussions, games, simulations and group presentation. One group pre-test and post-test was conducted with 16 participants to see the impact from the training, The results show that there awas an increased knowledge of the excellent service participants before the training and after the training. Before the training the level of knowledge of 9 people (56.3%) who were in high level, and after training increased to 93.8% or as many as 15 people. Based on the results of the analysis on excellent service training there was an increased in participants' knowledge about the concept of hospital services, customer satisfaction and loyalty, attitude and appearance of excellent service, verbal and non-verbal communication in health services, intelligence development, transportation assistance, satisfaction assistance. With the existence of excellent service training, it is expected that the training participants can apply the knowledge they have obtained in order to provide satisfying services for patients.
Bimtek Penyusunan Rencana Strategis BLUD UPTD Dinas Kesehatan Kabupaten Maros Irwandy -; Noer Bahry Noor; Fridawaty Rivai; Adelia U. Ady Mangilep; Rini Anggraeni
JURNAL TEPAT : Teknologi Terapan untuk Pengabdian Masyarakat Vol 5 No 2 (2022): Mengembangkan Kehiodupan Masyarakat melalui Kesatuan dan Kekuatan
Publisher : Faculty of Engineering UNHAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25042/jurnal_tepat.v5i2.333

Abstract

Based on the regulation of the Minister of Home Affairs number 79 of 2018 requires that all Regional Public Service Agencies (BLUD) including Puskesmas must develop a strategic plan as an administrative requirement for the establishment of BLUD. Several strategic changes have taken place since the creation of the Puskesmas strategic plan in Maros Regency including the Covid-19 pandemic until the publication of the Maros Regency Health Office Strategic Plan for the 2021-2026 period which must be a new reference for all UPTD health offices including puskesmas to develop a new strategic plan. Therefore, training was carried out targeting the improvement of knowledge and skills of health workers at the puskesmas in preparing strategic plans BLUD Puskesmas in accordance with the characteristics of the population, health problems faced, as well as policies and targets set by the Maros Regency government and the Health Office. The implementation was carried out within a period of 2 days in August 2022 with the Training of Trainer (ToT) method. Based on the results of the training evaluation, the presentation of the materials presented was able to be clearly understood by the trainees. This can be seen from the average level of knowledge of the participants (42 participants) before the training was only 39.7% and increased to 47.7% after the training related to the preparation of strategic plans BLUD Puskesmas, so it is expected to improve the quality of Service and performance BLUD Puskesmas.
Co-Authors Daniel Happy Putra Fridawaty Rivai Irwandy Irwandy Nina Mardiana (F01108057) Noer Bahry Noor Syahrir A. Passinringi