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All Journal Jurnal Reviu Akuntansi dan Keuangan Jurnal Administrasi dan Manajemen Pendidikan JAMP : Jurnal Administrasi dan Manajemen Pendidikan
Arif Prastiawan
Fakultas Ilmu Pendidikan, Universitas Negeri Malang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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INDEKS KEPUASAN MAHASISWA TERHADAP LAYANAN ADMINISTRASI JURUSAN Sasi Maulina; Aulia Nur Firdausi; Arif Prastiawan; Fitria Yuliati Wiludjeng; Erika Mei Budiarti; Maulana Amirul Adha
JAMP : Jurnal Administrasi dan Manajemen Pendidikan Vol 4, No 3 (2021): Volume 4 No 3 September 2021
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um027v4i32021p257

Abstract

Abstract: Student satisfaction with the services provided by higher education institutions is the main goal that must always be pursued. The purpose of this study is to determine the student satisfaction index to the department's administrative services. This study used a descriptive quantitative approach, with a survey method. The population in this study were students of the AP FIP UM Department with a total sample of 186 students. The instrument used is a closed questionnaire. The variable in this research is student satisfaction which is analyzed by descriptive satisfaction index. Based on the results of the analysis of the student satisfaction index on the department's administrative services, (1) in total it is in the very high satisfaction zone; (2) aspects of tangibles are in the zone of high satisfaction, while aspects of reliability, responsiveness, assurance and empathy are in the zone of very high satisfaction; and (3) Class of 2020 has the highest satisfaction index, followed by class of 2019, 2017 and the lowest is 2018. Keywords: satisfaction index; administrative services; higher education Abstrak: Kepuasan mahasiswa atas layanan yang diberikan oleh institusi peruguruan tinggi merupakan tujuan utama yang harus senantiasa diusahakan. Tujuan penelitian ini yakni mengetahui indeks kepuasan mahasiswa terhadap layanan administrasi jurusan. Penelitian ini menggunakan pendekatan kuantitatif deskriptif, dengan metode survei. Populasi dalam penelitian ini yaitu mahasiswa Jurusan AP FIP UM dengan jumlah sampel sebanyak 186 mahasiswa. Instrumen yang digunakan yakni angket tertutup. Variabel dalam penelitian ini yakni kepuasan mahasiswa yang dianalisis dengan Indeks kepuasan secara deskriptif. Berdasarkan hasil analisis indeks kepuasan mahasiswa terhadap layanan administrasi Jurusan, (1) secara total masuk dalam zona kepuasan sangat tinggi; (2) aspek tangibles berada dalam zona kepuasan tinggi, sementara aspek reliability, responsiveness, assurance dan emphaty berada dalam zona kepuasan sangat tinggi; dan (3) Angkatan 2020 memiliki indeks kepuasan tertinggi, diikuti angkatan 2019, 2017 dan terendah yakni 2018. Kata Kunci: indeks kepuasan; layanan administrasi; perguruan tinggi 
INDEKS KEPUASAN MAHASISWA TERHADAP LAYANAN ADMINISTRASI JURUSAN Sasi Maulina; Aulia Nur Firdausi; Arif Prastiawan; Fitria Yuliati Wiludjeng; Erika Mei Budiarti; Maulana Amirul Adha
JAMP : Jurnal Administrasi dan Manajemen Pendidikan Vol 4, No 3 (2021): Volume 4 No 3 September 2021
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um027v4i32021p257

Abstract

Abstract: Student satisfaction with the services provided by higher education institutions is the main goal that must always be pursued. The purpose of this study is to determine the student satisfaction index to the department's administrative services. This study used a descriptive quantitative approach, with a survey method. The population in this study were students of the AP FIP UM Department with a total sample of 186 students. The instrument used is a closed questionnaire. The variable in this research is student satisfaction which is analyzed by descriptive satisfaction index. Based on the results of the analysis of the student satisfaction index on the department's administrative services, (1) in total it is in the very high satisfaction zone; (2) aspects of tangibles are in the zone of high satisfaction, while aspects of reliability, responsiveness, assurance and empathy are in the zone of very high satisfaction; and (3) Class of 2020 has the highest satisfaction index, followed by class of 2019, 2017 and the lowest is 2018. Keywords: satisfaction index; administrative services; higher education Abstrak: Kepuasan mahasiswa atas layanan yang diberikan oleh institusi peruguruan tinggi merupakan tujuan utama yang harus senantiasa diusahakan. Tujuan penelitian ini yakni mengetahui indeks kepuasan mahasiswa terhadap layanan administrasi jurusan. Penelitian ini menggunakan pendekatan kuantitatif deskriptif, dengan metode survei. Populasi dalam penelitian ini yaitu mahasiswa Jurusan AP FIP UM dengan jumlah sampel sebanyak 186 mahasiswa. Instrumen yang digunakan yakni angket tertutup. Variabel dalam penelitian ini yakni kepuasan mahasiswa yang dianalisis dengan Indeks kepuasan secara deskriptif. Berdasarkan hasil analisis indeks kepuasan mahasiswa terhadap layanan administrasi Jurusan, (1) secara total masuk dalam zona kepuasan sangat tinggi; (2) aspek tangibles berada dalam zona kepuasan tinggi, sementara aspek reliability, responsiveness, assurance dan emphaty berada dalam zona kepuasan sangat tinggi; dan (3) Angkatan 2020 memiliki indeks kepuasan tertinggi, diikuti angkatan 2019, 2017 dan terendah yakni 2018. Kata Kunci: indeks kepuasan; layanan administrasi; perguruan tinggi 
Peran Mediasi Good University Governance Terhadap Kinerja Utama Perguruan Tinggi Akidah Fitrah; Mustiningsih Mustiningsih; Etatok Rindang Karjo; Arif Prastiawan
Jurnal Reviu Akuntansi dan Keuangan Vol. 13 No. 3 (2023): Jurnal Reviu Akuntansi dan Keuangan
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/jrak.v13i3.29219

Abstract

Purpose: This research aims to empirically test the influence of performance-based budgeting and remuneration on the main performance of higher education institutions which is mediated by good university governance Methodology/approach: This research is causal research with a quantitative approach using path analysis. The data used is primary data obtained from a sample of 42 people by distributing questionnaires using Google Form. Answer measurement uses a Likert scale. Findings: Performance-based budgeting mediated by good university governance has a significant effect on the main performance of higher education institutions. Remuneration mediated by good university governance has a significant effect on the main performance of higher education. Performance-based budgeting has a significant effect on good university governance. Remuneration has a significant effect on good university governance. Performance-based budgeting cannot directly improve the main performance of higher education institutions because it does not have a significant effect. Direct remuneration cannot improve the main performance of higher education because it does not have a significant effect. Good university governance has a significant effect on the main performance of higher education. Practical implications: Improving higher education performance can be done through the application of good university governance principles such as transparency, accountability, responsibility, independence and justice as well as the implementation of performance-based budgets and effective remuneration to realize the implementation of good university governance. Originality/value: There are many research results on performance-based budgeting and remuneration on higher education performance with inconsistent results, so the research was conducted to fill the research gap in previous research by using good university governance as a mediating variable to improve higher education performance from the implementation of performance-based budgeting and remuneration.
Co-Authors Akidah Fitrah Aulia Nur Firdausi Budiarti, Erika Mei Etatok Rindang Karjo Fitria Yuliati Wiludjeng Maulana Amirul Adha Mustiningsih Sasi Maulina