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All Journal Jurnal Kesehatan Masyarakat Proceedings of the International Conference on Applied Science and Health
Hanifah Iskhia Dilla
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PATIENT SAFETY CULTURE IMPROVEMENT TO ENHANCE THE QUALITY OF HEALTHCARE IN HARAPAN BUNDA HOSPITAL JAKARTA Hanifah Iskhia Dilla; Wachyu Sulistiadi
Proceedings of the International Conference on Applied Science and Health No. 4 (2019)
Publisher : Yayasan Aliansi Cendekiawan Indonesia Thailand (Indonesian Scholars' Alliance)

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Abstract

Background: One of the achievements in running health care service institutions (hospitals) is providing strategic health care services to improve health status. Harapan Bunda Hospital is a private hospital located in East Jakarta. Whose vision is to become the preferred hospital by providing the best quality service. One of the implemented programs was reporting incidents in the unit to the QPS Committee. However, the incident that occurred in Harapan Bunda Hospital is still not widely reported regularly by officers in the unit. In addition, there are many discrepancies in service delivery in the form of safety. Therefore, it is necessary to measure the Safety Culture at Harapan Bunda Hospital. Methods: This research used quantitative method with design cross sectional and used descriptive analysis to seek whole picture of all patient safety variable that had been done by Harapan Bunda Hospital. The population in this research is all staff of Harapan Bunda Hospital which around 708 staff member. Researcher used systematic random sampling with Slovin calculation formula and get 256 minimum sample needed. Instrument used is Patient Safety Culture survey refer to Agency for Healthcare Research and Quality (AHRQ). Results: The result of mean measurement patient safety culture in Harapan Bunda Hospital is 72%, it means Harapan Bunda Hospital was moderate Patient Safety Culture. There are dimensions being focused to improving patient safety culture; the overall perception of patient safety, feedback and communication about errors, communication openness, frequency of incident reporting, staffing and non-punitive responses to errors. Conclusion: Meanwhile, the other 6 dimensions of safety culture have been included in the good category of safety culture. Thus, Harapan Bunda Hospital is expected to always carry out routine monitoring and evaluation of the measurement of safety culture.
ANALISIS PERBEDAAN RESPONSIVENESS PELAYANAN RAWAT JALAN PADA PASIEN UMUM DAN PASIEN BPJS DI BALAI KESEHATAN INDERA MASYARAKAT (BKIM) PROVINSI JAWA TENGAH Hanifah Iskhia Dilla; Septo Pawelas Arso; Eka Yunila Fatmasari
Jurnal Kesehatan Masyarakat (Undip) Vol 5, No 4 (2017): JULI
Publisher : Fakultas Kesehatan Masyarakat Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (98.279 KB) | DOI: 10.14710/jkm.v5i4.18316

Abstract

Responsiveness is an important aspect for all classes and types of patients in improving health status which is one of the goals of the National Health System. BKIM which is a Technical Implementation Unit of Central Java Provincial Health Office which has responsibility in improving the health status of community senses must provide health services that are neat, targeted, targeted and responsive for all classes or types of patients. From the observation by the researcher that there are still unresponsiveness responsiveness aspects such as officer friendliness, patient comfort, and patient's confidentiality that turns out in the responsiveness aspect aspect that is given there is difference of perception felt between general patient and BPJS patient. So it is necessary to do comprehensive research to know the difference of responsiveness of general patient and BPJS patient in BKIM Prov. Central Java. The method used is quantitative method with cross-sectional approach. The sample was 82 general patients and 83 BPJS patients who fulfilled the inclusion criteria. From the results of the study that there is a significant difference between responsiveness of general patients and responsiveness of BPJS patients. The most responsiveness aspects that differ between general patients and BPJS patients are aspects of staff friendliness, waiting time aspect, patient confidentiality aspect, and the aspect of patient's freedom in choosing health services. And the aspect that has less value than the general patient and BPJS patient is the comfort aspect of the patient. BKIM Prov. Jateng is expected to always improve health service to be more responsive service so that always can fulfill society expectation and improve patient satisfaction and pay attention to aspect of hospitality, waiting time, patient comfort, patient confidentiality and patient's freedom in choosing health service.
Co-Authors Eka Yunila Fatmasari Septo Pawelas Arso Wachyu Sulistiadi