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All Journal Airlangga Journal of Innovation Management Journal of Software Engineering, Information and Communication Technology
Ridha Auliya
Institut Teknologi Kalimantan
Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Social Sciences

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BUSINESS PROCESS REENGINEERING IN THE BUSINESS PROCESS OF HAJJ AND UMRAH REGISTRATION SERVICES (CASE STUDY: MINISTRY OF RELIGION IN BALIKPAPAN CITY) Ridha Auliya; I Putu Deny A.S. Prabowo
Airlangga Journal of Innovation Management Vol. 2 No. 1 (2021): Airlangga Journal of Innovation Management
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/ajim.v2i1.25759

Abstract

The Ministry of Religion of the Republic of Indonesia is the Ministry within the Indonesian Government in charge of religious affairs. The Ministry of Religion in Balikpapan can serve in the fields of Education, Marriage, Waqf, Consultants on Household Issues, Mosque Construction, Hajj and others. The Ministry of Religion in the Field of Hajj and Umrah (PHU) Administrators as community organizers and facilitators who of course must behave professionally in serving, accompanying and assisting everything that is needed and prepared by prospective pilgrims before departure until returning to worship. Hajj and Umrah organizers as institutions within the ministry of religion certainly need to fulfill the demands of providing guidance. In this practical work, the special task carried out at the Ministry of Religion of the City of Balikpapan is to carry out Business Process Reengineering in the business process for Hajj registration services during the COVID-19 pandemic, so that the business process becomes more effective and efficient. Preparation of a Business Process with a Business Process Reengineering by providing additional activities and reducing activities. The addition of this activity for prospective pilgrims is proposed to first check the haj registration information on the kemenag.go.id website or asramahajibalikpapan.co.id. The information on the website is complete for community needs. So with the prospective pilgrims who can check Hajj registration information online, it can eliminate misunderstandings and the quality of service provided by the Ministry of Religion is already very good.
Analisis User Interface Terhadap Website Badan Pusat Statistik Kota Balikpapan Dengan Menggunakan Metode Heuristic Evaluation Ridha Auliya; Sri Rahayu Natasia; Intan Wahyu Nur Rachma; Mahiza Imam Ma’arif; Maulidhiyah Faizah; Moch. Fattah Ibnu Azmi
Journal of Software Engineering, Information and Communication Technology (SEICT) Vol 2, No 1: June 2021
Publisher : Universitas Pendidikan Indonesia (UPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (833.867 KB) | DOI: 10.17509/seict.v2i1.34214

Abstract

Badan Pusat Statistik adalah Lembaga Pemerintah Non Kementerian yang bertanggung jawab langsung kepada Presiden. Website Badan Pusat Kota Balikpapan menyediakan data statistic berkualitas untuk Indonesia maju.  Tentunya website Badan Pusat Statistik Kota Balikpapan menjadi salah satu interaksi bagi penggunanya.  Beberapa fitur-fitur dari website Badan Pusat Statistik Kota Balikpapan yang ditampilkan seperti berita, informasi kependudukan, informasi ekonomi dan masih banyak fitur yang berguna bagi pengguna. Unstuck melakukan analisis terhadap website Badan Pusat Statistik Kota Balikpapan, penelitian ini menggunakan  metode Heuristic Evaluation. Permasalahan terhadap user interface yang ada pada website tersebut ialah fitur  pencarian yang sulit digunakan dan rumit karena harus menggunakan captcha. Selain itu, saat mengubah  tampilan website menjadi berbahasa inggris, terdapat data informasi terbaru yang tidak ditampilkan dan  tampilan user interface yang kurang efisien seperti navigasi yang kurang rapi, fitur ekspansi sidebar dengan 2  tombol yang memiliki fungsi sama, terdapat media gambar yang tidak muncul pada tampilan, dan beberapa  dokumen publikasi yang tidak dapat diunduh. Hal ini membuat pengguna merasa kurang nyaman dengan user interface pada website balikpapankota.bps.go.id. Penelitian ini memperoleh tingkat permasalahan pengguna  berdasarkan severity rating pada heuristic evaluation, sehingga menghasilkan sebanyak 4 rekomendasi desain  tampilan perbaikan untuk desktop website balikpapankota.bps.go.id, dan 6 rekomendasi desain tampilan  perbaikan untuk mobile website balikpapankota.bps.go.id dan rekomendasi perbaikan tampilan berupa  rancangan mockup dan prototype yang telah dievaluasi oleh kelompok atau evaluator untuk dijadikan sebagai  acuan referensi dalam melakukan proses redesign website balikpapankota.bps.go.id
Co-Authors Intan Wahyu Nur Rachma Mahiza Imam Ma’arif Maulidhiyah Faizah Moch. Fattah Ibnu Azmi Prabowo, I Putu Deny Arthawan Sugih Sri Rahayu Natasia