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All Journal Journal of Management and Business Review Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI)
Pri Agung Danarahmanto
Akademi Perekam Medis dan Informatika Kesehatan Bandung
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Public Health Social Sciences

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Pengaruh Rekam Medis Elektronik Terhadap Loyalitas Pasien di Tami Dental Care Pri Agung Danarahmanto
Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Vol 9, No 2 (2021)
Publisher : Asosiasi Perguruan Tinggi Rekam Medis dan Informasi Kesehatan Indonesia- APTIRMIKI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33560/jmiki.v9i2.332

Abstract

Masalah kesehatan gigi dan mulut menjadi salah satu masalah kesehatan. Rekam medis memiliki pengaruh yang cukup besar dalam rangka peningkatan mutu pelayanan kesehatan gigi dan mulut. Tujuan penelitian ini untuk mengetahui bagaimana pengaruh kelengkapan rekam medis elektronik terhadap loyalitas pasien di Tami Dental Care. Jenis penelitian merupakan jenis penelitian deksriptif kualitatif. Uji keabsahan data dilakukan dengan triangulasi sumber. Pengumpulan data dilakukan dengan teknik wawancara secara mendalam dengan melibatkan beberapa sudut pandang informan, yaitu dokter, petugas, dan pasien. Hasil penelitian ini menunjukan bahwa rekam medis elektronik berpengaruh terhadap loyalitas pasien di Tami Dental Care. Kebaruan didapat dengan menguji dan menganalisis hubungan rekam medis elektronik dan loyalitas pasien, yang pada penelitian sebelumnya belum pernah diteliti pengaruhnya secara langsung antara rekam medis dan loyalitas pasien.
ANALISIS KEBUTUHAN PETUGAS PENDAFTARAN PASIEN BERDASARKAN METODE WORKLOAD INDICATOR STAFF NEED (WISN) DI RUMAH SAKIT ISLAM SULTAN AGUNG SEMARANG Pri Agung Danarahmanto
Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Vol 5, No 1 (2017)
Publisher : Asosiasi Perguruan Tinggi Rekam Medis dan Informasi Kesehatan Indonesia- APTIRMIKI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33560/.v5i1.145

Abstract

RSI Sultan Agung Semarang has 12 registration officer. The purpose of this research is to know the needs of registration officers on WISN method in RSI Sultan Agung Semarang in 2016. This research is descriptive research with cross sectional time approaches. Sampling techniques are used accidental sampling techniques. A method of the data used in this research are observation and interview. Based on observation we can conclude that registration for new patient that outpatient needs 7 minutes, while registration for old patient that outpatient needs 3 minutes, registration for patient that use insurance needs 3 minutes, registration patient by phone needs 3 minutes, and  admission patient needs 12 minutes. Based on the calculation with WISN formula, in order to make a better service we need to add one more registration officer
Kepuasan Pasien Berbasis Inovasi Pengalaman pada Fasilitas Pelayanan Kesehatan Gigi dan Mulut di Jawa Barat Pri Agung Danarahmanto; Supriyadi Supriyadi; Julia Famor Pratami
Journal of Management and Business Review Vol 19, No 2 (2022)
Publisher : Research Center and Case Clearing House PPM School of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34149/jmbr.v19i2.328

Abstract

The healthcare industry in Indonesia continues to grow, but the health industry has a low level of resilience. This study aims to elaborate on the relationship between digital customer experience, innovation, and patient satisfaction at West Java's special dental and oral health care facilities. Data was collected using a survey of 100 patients spread across West Java. Then, the data were analyzed using path analysis and regression. The results reveal that combining digital customer experience and innovation has a significant positive role in achieving patient satisfaction. There is an influence between digital customer experience and patient satisfaction, while there is no significant effect between digital customer experience and patient satisfaction. Novelty is obtained by testing and analyzing the relationship between innovation, digital patient experience, patient satisfaction in one model, and the use of health service facilities in West Java as a unit of research analysis.
Co-Authors Julia Famor Pratami Supriyadi Supriyadi