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All Journal METIK JURNAL Multica Science and Technology Jurnal Riset Rumpun Agama dan Filsafat
Mundzir Mundzir
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Electrical & Electronics Engineering Energy Library & Information Science Physics Other

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Journal : Multica Science and Technology

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PLANNING AND INFORMATION SYSTEM DEVELOPMENT STRATEGY USING THE WARD AND PEPPARD METHOD (A CASE STUDY OF CV XYZ) Ahmad Alfi Adianur Giansyah; Sumardi Sumardi; Mundzir Mundzir; Linda Fauziyah Ariyani
Multica Science and Technology Vol 2 No 2 (2022): Multica Science and Technology
Publisher : Universitas Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47002/mst.v2i2.630

Abstract

To remain competitive globally, businesses must adapt dynamically to changing trends. In response, the necessary action is to implement the use of information technology. While CV XYZ currently has an information system in place, only certain parts of the organization have adopted it, leaving others untouched. Data was gathered through interviews and observations to assess the business environment and the company's information system environment. This research employs the Ward and Peppard method, which includes SWOT analysis, Value Chain analysis, Porter's Five Forces analysis, and McFarlan's Strategic Grid analysis. The study provides strategic recommendations and examines the internal environment, the company's external information systems, and proposed information systems such as HRD information system, After Service information system, Supplier information system, customer service information system, administration information system, and promotion information system. In the McFarlan Strategic Grid mapping, all of these are deemed a priority and feasible for implementation.
USER EXPERIENCE (UX) AND USER INTERFACE (UI) DESIGN FOR E-GOVERNMENT SERVICES IN EAST KALIMANTAN: ENHANCING PUBLIC SERVICE ADOPTION THROUGH USER-CENTERED DESIGN Mundzir Mundzir
Multica Science and Technology (ACCREDITED-SINTA 5) Vol. 5 No. 1 (2025): Multica Science and Technology
Publisher : Universitas Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47002/wr3h6h10

Abstract

This study investigates how user-centered User Experience (UX) and User Interface (UI) design influence the adoption of e-government services in East Kalimantan, Indonesia. Despite efforts to digitize public services, citizen engagement with these platforms remains low, often due to usability issues. Employing a qualitative descriptive approach grounded in the User-Centered Design (UCD) framework, data were collected through semi-structured interviews, direct user observations, and policy document analysis. Thematic analysis using NVivo revealed key pain points such as inconsistent interface design, cognitive overload, poor error recovery, and low user trust. Quantitative insights from observational data highlighted that task abandonment often occurred at CAPTCHA verification and form submission stages. The findings emphasize the importance of integrating UX/UI design principles, including heuristic evaluation and participatory design, into the development of digital public services. This study contributes to the discourse on e-government by demonstrating that citizen-centered design is crucial not only for improving service usability but also for fostering public trust and long-term adoption. Future work should focus on the development of standardized UX frameworks for regional governments to ensure inclusive, accessible, and responsive digital services.
Co-Authors Ahmad Alfi Adianur Giansyah Haya Haya Linda Fauziyah Ariyani Subur Anugerah Sumardi Sumardi Sutiana Sutiana