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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar JOBS (Jurnal Of Business Studies)
Devi Kumalasari
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Library & Information Science Other

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PENGARUH KUALITAS PELAYANAN FREIGHT FORWARDING TERHADAP KEPUASAN PELANGGAN DI PT ARINDO JAYA MANDIRI SEMARANG Devi Kumalasari; Rif’ah Dwi Astuti; Jozef Bambang Tri Joga
JOBS (Jurnal Of Business Studies) Vol 1, No 1 (2015): Oktober 2015
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/jobs.v1i1.648

Abstract

This study aims to identify and explain the Impact of Customer’s Satisfaction Toward Service Quality at PT Arindo Jaya Mandiri Semarang with the population of 32 companies. Data used in this study is primary and the technique to collect data through questionnaire (questionnaire) with numeric scale measurement. To determine the impact of service quality on Customer’s Satisfaction can be partially seen from (T) test calculations and can be simultaneous seen from (F) test calculations. While determination (??) can be used to determine the direct effect of the variable of service upon customer’s satisfaction. After the data were analyzed by SPSS 17 the equation of Y = -3,149 + 0,200 X1 + 0,393 X2 + 0,261 X3 + 0,269 X4 + 0,215 X5 was founded. Further more the coefficient of determination (??) of 0.770 which means that the impact of service quality on customer’s satisfaction was 77% and the restis were determined by factors other than those being used in result of the study. Based on the data processing is done can be viewed and obtained significant value 0.000<0.05 of significance level. Based on the results of research conducted by the 32 respondents, it can be seen that the respondents expressed freight forwarding services is already well. It can be concluded that the hypothesis is accepted, meaning that there is effect of service quality on customers’ satisfaction.
PERAN GURU DALAM PEMBELAJARAN ANAK BERKEBUTUHAN KHUSUS DI KELAS 1 SDN 74 PALEMBANG Devi Kumalasari; Muhsana El Cintami Lanos, Bambang Hermansah
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 10 No. 03 (2025): Volume 10 No. 03 September 2025 Build
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v10i03.31628

Abstract

This study aims to describe the role of teachers in the learning of children with special needs (ABK) in class 1 of SDN 74 Palembang. The background of this study is based on the importance of the role of teachers in realizing inclusive education that is able to meet the learning needs of each student, including children with special needs. This study uses a descriptive qualitative approach. Data collection techniques are carried out through direct observation in class, in-depth interviews with teachers, documentation of learning activities, and distribution of questionnaires to class teachers. The results of the study indicate that teachers act as facilitators, guides, and class managers in the ABK learning process. Teachers show high empathy and concern, and try to adjust learning strategies to suit student needs. However, the study also found several obstacles such as limited knowledge about individual approaches, minimal special training, and limited supporting facilities. These findings indicate that even though teachers have made maximum efforts, training and facility support are still needed to optimize the implementation of inclusive education.
Co-Authors Astuti, Rif'ah Dwi Jozef Bambang Tri Joga, Jozef Muhsana El Cintami Lanos, Bambang Hermansah