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All Journal International Journal of Supply Chain Management Jurnal Kajian Akuntansi dan Auditing
Triesti Candrawati
Politeknik Negeri Malang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Industrial & Manufacturing Engineering Social Sciences Transportation

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Influence of Website Characteristics to Customer Satisfaction on Online Stores Triesti Candrawati; Retno Widiastuti; Widi Dwi Ernawati
International Journal of Supply Chain Management Vol 8, No 1 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (757.639 KB)

Abstract

The development of online business is very rapidly in now days.Therefore, the online business requires a lot of effort compete with similiar business.To be surviving inthe online business can be done by providing maximum satisfaction to consumers and maintaining belief in the products offered both in terms of price and quality of goods by using a good website.The characteristics of the website will be a major concern fot the consumers when they are shopping online, the characteristics website consist of : the convenience of shopping, the site design, informative information, security and communication.The purpose of this study is to determine the effect of Website Characteristicsto Consumers Satisfaction.The research methode in case study at Accounting Management Study Program at Polytechnic State of Malang.The data collected using purposive sampling and Slovin formula.The hypothesis of this research is tested by multiple linier regression.The research results showed that the variable site design, informative, security and communication have a partialy significant effect to the online shopping customer satisfaction, while the convenience of shopping variable is not significant.This understandable because each online store has different system and procedure that incovenience for consumers.
PENGARUH UKURAN PERUSAHAAN, PERGANTIAN MANAJEMEN, FINANCIAL DISTRESS, DAN FEE AUDIT TERHADAP AUDITOR SWITCHING Ilmi Firdatul Afidah; Sumiadji; Triesti Candrawati
Jurnal Kajian Akuntansi dan Auditing Vol. 19 No. 2 (2023): Oktober 2023
Publisher : Fakultas Ekonomi dan Bisnis Universitas Bung Hatta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37301/jkaa.v19i2.115

Abstract

This research aims to examine and analyze the effect of company size, management change, financial distress, and audit fees on auditor switching. Objects of this research are companies in the consumer non-cyclical sector which are listed on the Indonesia Stock Exchange for 2017-2021. It is quantitative research using logistic regression analysis to analyze the data. Sample of data were 21 companies which were obtained using purposive sampling method. The dependent variables used in this research are auditor switching, while the independent variables are company size, management change, financial distress, and audit fees. The results simultaneously showed that company size, management change, financial distress, and audit fees have a significant effect on auditor switching. Partially, financial distress and audit fees have a significant effect on auditor switching, while company size and management change have no significant effect on auditor switching. This research concludes that companies experiencing financial distress and the large audit fees potentially conduct auditor switching.
Co-Authors Ilmi Firdatul Afidah Retno WIDIASTUTI Sumiadji - Widi Dwi Ernawati