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Mohd Rizal Razalli
Universiti Utara Malaysia
Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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The Mediating Role of Quality Leadership in Lean Practices and GLCs Performance Mohd Rizal Razalli; Hartini Ahmad; Darwina Arshad
International Journal of Supply Chain Management Vol 6, No 3 (2017): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Lean practices are expected to eliminate wastes and consequently increase the bottom line profit of an organization. The benefits not only go to the organization, but also to the customers as well. The government-linked companies (GLCs) are always known for their big-sized establishment. Hence, managing the resources of the GLCs is very challenging. Therefore, investigating the leanness of Malaysian GLCs, and how lean practices affect the organizational performance are important. This paper would examine the relationship of lean and performance of the GLCs in Malaysia. A total of 281 managers in the GLCs were surveyed. The direct relationship and mediation effects were analysed using the Partial Least Square (PLS) structural equation modelling. The findings showed that the level of leanness was relatively high among the GLCs, while the lean management practice was significantly related to the organizational performance. The quality leadership partially mediates the relationship between lean practices and organizational performance. The findings suggest that lean practices are critical for the GLCs performance, while quality leadership is significant in order these companies to have better performance. The findings can also be applied to other organizations as well.
Business Process Reengineering and Quality Performance in the Islamic Banks: The Information Technology as a Moderator Mohd Rizal Razalli; Norlena Hasnan; Alminnourliza Noordin
International Journal of Supply Chain Management Vol 6, No 3 (2017): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

One of the critical challenges of business world is to manage change. This rapid rate of change has forced many companies to radically improve its business processes or better known as business process reengineering (BPR). Financial sector is one of the main drivers in economy in any nation and has been experiencing drastic change in its operations. This paper examines the effectiveness of business process reengineering (BPR) and the moderation role of information technology (IT) capability on the performance of Islamic bank in Malaysia. BPR dimensions namely change management, strategy alignment, management commitment, customer focus, IT investment, process redesign, adequate financial resource and less bureaucratic structure are investigated to observe their effects on the Islamic banks performance. The performance of Islamic bank is unique because it is based on three main quality aspects which include (1) educating individual, (2) public interest, and (3) establishing justice. However, in our case, the performance is measured by the cost spent by the banks to fulfill those three quality aspects. The direct relationship and moderation effects were analyzed using the Partial Least Square (PLS) structural equation modeling. Collectively, the results show the effect of BPR dimensions particularly change management and less bureaucratic sturucture on the performance of Islamic banks. The moderating effect of IT capability, however, is insignificant. The outcome of this study provides the important insights to both managers and researchers for further understanding of BPR factors particularly on the Islamic banks performance.
Synergizing Lean and Green Management for Sustainable Performance of Higher Education Institutions in Malaysia Mohd Rizal Razalli; Rosman Iteng; Mohd Akhir Ahmad; Che Azlan Taib; Francis Chuah
International Journal of Supply Chain Management Vol 9, No 4 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Despite the undeniable importance role of public universities in educating the Malaysian citizens, the universities these days are struggling to generate wealth for their own development. Generating wealth is becoming one of the important strategy for public universities as the allocation from the federal government for their operating expenditures has been drastically reduced. In fact, this strategy has been clearly outlined in the Malaysia Education Blueprint 2015-2025. Despite this significant reduction of source of income, the universities have to find a way to overcome this challenge by becoming more efficient and effective in their services to the stakeholders by becoming leaner. Lean universities will remove the existing waste or non-value added activities in many aspects in the universities' operations, which would yield higher returns and savings. In addition to lean, universities have also the responsibility to protect the environment. As a matter of fact, lean and green practices, share the same objective - that is to reduce waste. However, studies on lean and green universities is rather scarce. Even though there are evidences that these two concepts can be integrated, the synergy between the two concepts has yet to be discovered. This paper will elaborate on how lean and green can be integrated and the potential benefits towards sustainable higher education institutions performances.
Managing Halal Certification Supply Chain: Determinants Success Factors Framework for a Hotel Performance Mohd Rizal Razalli
International Journal of Supply Chain Management Vol 7, No 1 (2018): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Muslims are obliged to follow Shariah Laws which require them to consume the Halal food and products. One of the ways to authenticate the Halalness of food is through the Halal certification. This certification system can guide Muslims in making decision for certain products and services without hesitation. Because of the demand for halal products and services is very promising, more and more companies are starting to certify their products and services. This demand is also true to one of the largest Malaysias contributors to the national economy - hotel industry. The Halal certified food can give an extra edge to the industry in luring not only the local tourists but also the international tourists as well. Despite the increase in demand for certification, the statistics released by JAKIM in 2017 showed that there were only 442 certified Halal hotel out of 4661 hotels in Malaysia. This could be due to numerous challenges faced by companies in obtaining the certification. One of the main challenges of obtaining the certification is due to the lack of understanding of the Halal certification process itself. Hence, this paper attempts to introduce a determinant success factors framework of Halal certification supply chain related to the hotel industry. A quantitative study was adopted to achieve the objective. The findings revealed the determinants factors. This framework can be used for hotels to improve their understanding as well as their initiatives in obtaining the Halal certification.
Achieving Balanced Performance of Service Supply Chain through Structural Capital: Evidence from the Life Insurance Agency in Malaysia Mohd Rizal Razalli; Tun Norasida Aziz; Abdul Aziz Othman
International Journal of Supply Chain Management Vol 9, No 3 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Supply chain performance of a company is determined by its strategic resources. These resources may exist in the form of physical, human and structural resources.  Despite many studies on these resources carried out in the past, structural resource, an element of intellectual capital, is yet to be further explored, particularly in the supply chain of the service sector. Hence, the main aim of this paper is to determine the impact of the structural capital on the Life Insurance Agency performance in Malaysia. A total of 100 respondents of agency managers of life insurance companies in Malaysia was surveyed. A quantitative approach was used and data collection through questionnaire was analyzed using the Smart-PLS 3 software version 3.0. The results indicated the significant element of the intellectual capital focusing only the on structural capital towards agency performance. Overall results revealed that structural capital have a significant influence on agency performance of Life Insurance Agency in Malaysia. 
Co-Authors Abdul Aziz Othman Alminnourliza Noordin Che Azlan Taib Darwina Arshad Francis Chuah Hartini Ahmad Mohd Akhir Ahmad Norlena Hasnan Rosman Iteng Tun Norasida Aziz