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All Journal IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita
Trimulato Trimulato
Universitas Islam Negeri (UIN) Alauddin Makassar, Indonesia
Economics, Econometrics & Finance

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Service Excellent For Islamic Micro Financial Institution During Covid-19 Pandemic Trimulato Trimulato; Muhlis Muhlis; Farid Fajrin; Supriadi Hamid; Trisno Wardy Putra
IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita Vol 10 No 1 (2021): IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita - June
Publisher : LPPM ISNJ Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46367/iqtishaduna.v10i1.318

Abstract

The development of Islamic financial institutions in Indonesia continues to increase. But, the development of Islamic finance institutions is hindered due to the impact of the Covid-19 outbreak. In particular, Islamic non-bank financial institutions include Islamic microfinance institutions (IMFI). SMEs that become the market segment of IMFI are affected by the Covid-19. Amid this condition, IMFI still has survived and developed and provides excellent service to customers. This study aims to determine the development of IMFI and to know the pattern of service excellence for IMFI in the condition of the Covid-19 outbreak. This research is qualitative and uses library research. Data sources obtained from several sources are considered relevant themes, especially sources of certain institutions that provide data relating to the development of IMFI. The data analysis technique used is a qualitative descriptive overview of the development of IMFI and service excellent pattern for amid the Covid-19 outbreak. Results showed the growth of IMFI in March 2021, whose assets experienced growth of 6.8 percent and financing growth of 13.66 percent. IMFI can do the excellent service pattern amid the Covid-19 outbreak, continues services as usually by following existing rules, increasing intensity of communication with customers, cooperating with other Islamic financial institutions, and improving service indirectly giving customers access.
Fenomena Hijrah Pegawai Bank Pada Komunitas XBank Di Kota Makassar Nuraeni Nuraeni; Fitri Ramdani; Trimulato Trimulato
IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita Vol 11 No 2 (2022): IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita - December
Publisher : LPPM ISNJ Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46367/iqtishaduna.v11i2.811

Abstract

This study aims to describe the motivation for migrating to the Xbank community in Makassar, then describe the community's views on Islamic banks and Xbank's activities after leaving work from conventional financial institutions. The method used in this research is qualitative by conducting field research. The primary data source is direct interviews with the Xbank community in Makassar city and secondary data. The analysis technique used in this research is content-based descriptive qualitative. The results of the study found that the migration phenomenon of the Xbank community in Makassar city was more related to the views of the XBank community towards Islamic banking activities. The motivation for migrating is that they believe that conventional financial institutions contain the common element of usury. The XBank community in Makassar accepts the existence of Islamic banks but instead provides criticism if transactions are not under sharia principles. This research can be input for Islamic financial institutions in carrying out financial practices to avoid transactions Islam prohibits.
Co-Authors Farid Fajrin Fitri Ramdani Muhlis Muhlis Nuraeni Nuraeni Supriadi Supriadi Trisno Wardy Putra