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Ahmed Hani Mohammed
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Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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Infrastructure and Core Quality Management Practices in Higher Education Performance Ahmed Hani Mohammed; Che Azlan Bin Taib; Santhirasegaran Nadarajan
International Journal of Supply Chain Management Vol 5, No 2 (2016): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

The literature differs by choosing the quality management practices depending on the organization's activities or the type of sector. Meanwhile, there is a differentiation in selecting the best practices, even in the same sector. Malcolm Baldrige National Quality Award has resonated with researchers as the best practices that can conform to the higher education activities. Moreover, the literature discusses the impact of quality management practices on performance through being divided into Core and infrastructure practices. This study proposes to discuss any of these practices concerned with the Core-QMPs or Infrastructure-QMPs. It recommends being tested in the future.
A Framework for Implementing ISO 9000 and Total Quality Culture in Higher Education Che Azlan bin Taib; Ahmed Hani Mohammed; Rosman Iteng; Halim Mad Lazim
International Journal of Supply Chain Management Vol 7, No 2 (2018): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Abstract This paper presents a framework for implementing ISO 9000 total quality culture for Higher Education Institutions (HEIs). The understanding and practices level, as well as the relationship with organizational performance also presented. The preliminary data were collected through questionnaire approach, and respondent selection is based on simple random sampling methodology. A total of 73 (87.6%) valid data were analyzed. The result indicate 20% of the respondents do not understand or unsure about ISO 9000. From descriptive analysis and correlation coefficient testing, the study found the average level of understanding and practice levels is moderate. The coefficient correlation (r) indicates a strong relationship between the level of understanding and the level of practice for ISO 9000with r = .804, n = 73 (p.001). The study also disclosed that it is a significant correlation exists between the level of understanding QMS ISO 9000 and the level of practice, the value of r = 0.789 (p0.001). Finally, the study shows strong significant relationships between the level of understanding and practice of the achievement performance of UUM on the value of r =.796, (p .001). As a conclusion the awareness training is an essential to ensure the effectiveness of ISO 9000 Quality Management System(QMS) and total quality culture implementation.
Co-Authors Che Azlan bin Taib Che Azlan Bin Taib Halim Mad Lazim Rosman Iteng Santhirasegaran Nadarajan