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A Framework for Implementing ISO 9000 and Total Quality Culture in Higher Education Che Azlan bin Taib; Ahmed Hani Mohammed; Rosman Iteng; Halim Mad Lazim
International Journal of Supply Chain Management Vol 7, No 2 (2018): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Abstract This paper presents a framework for implementing ISO 9000 total quality culture for Higher Education Institutions (HEIs). The understanding and practices level, as well as the relationship with organizational performance also presented. The preliminary data were collected through questionnaire approach, and respondent selection is based on simple random sampling methodology. A total of 73 (87.6%) valid data were analyzed. The result indicate 20% of the respondents do not understand or unsure about ISO 9000. From descriptive analysis and correlation coefficient testing, the study found the average level of understanding and practice levels is moderate. The coefficient correlation (r) indicates a strong relationship between the level of understanding and the level of practice for ISO 9000with r = .804, n = 73 (p.001). The study also disclosed that it is a significant correlation exists between the level of understanding QMS ISO 9000 and the level of practice, the value of r = 0.789 (p0.001). Finally, the study shows strong significant relationships between the level of understanding and practice of the achievement performance of UUM on the value of r =.796, (p .001). As a conclusion the awareness training is an essential to ensure the effectiveness of ISO 9000 Quality Management System(QMS) and total quality culture implementation.
The Influence of Organization Capability On Preventive Maintenance Practices and SMEs Performance in Malaysia Che Azlan bin Taib; Halim Mad Lazim; Hendrik Lamsali; Mohamed Najib Saleh; Chandrakantan Subramaniam
International Journal of Supply Chain Management Vol 6, No 4 (2017): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Preventive Maintenance (PM) is one of the key approaches towards realizing the goal of organization performance. Hence, it is extensively applied and become an important aspect in the manufacturing sectors. PM plays a pivotal role to avoid potential stoppages and disruptions of equipment from occurring in daily operations. PM utilizes total employee involvement in the maintenance activities to avoid potential disruptions, breakdowns, stoppages, and failures. Despite the sector contribution to the Malaysia economy for which the Small Medium Enterprises (SMEs) makes up 95% of the total manufacturers, preventive maintenance practices remain relatively lacking. In the highly competitive manufacturing industries, the ability and reliability of equipment is very important in order to achieve desired manufacturing performance. However, empirical evidence on the potential impact of PM practices towards manufacturing performance remains limited and indecisive. For Small Medium Enterprises (SMEs), the extent of how organizational capability influences manufacturing performance is also inconclusive. Henceforth, this study aims to investigate potential relationships between PM practices and manufacturing performance moderated by organizational capability with a focus on Malaysian SMEs. The study is intended to put forward a new framework and hypotheses to examine the above mentioned relationships. The proposed framework includes PM team, PM strategy and planned maintenance as the independent determinants, while organizational capability serves as the moderating variable. At the other end, measurement for manufacturing performance comprises of innovation and financial factor is considered. Research direction and conclusion are then discussed at the end of the study.