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All Journal Jurnal ASPIKOM Jurnal Pendidikan Terbuka Dan Jarak Jauh Ikomik: Jurnal Ilmu Komunikasi dan Informasi QISTINA: Jurnal Multidisiplin Indonesia
Djoko Rahardjo
Universitas Terbuka
Religion Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Social Sciences

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KAJIAN KEPUASAN MAHASISWA TERHADAP LAYANAN PROSES PEMBELAJARAN JARAK JAUH PADA PROGRAM STUDI D2 PERPUSTAKAAN Djoko Rahardjo; Sri Suharmini; Majidah Majidah
Jurnal Pendidikan Terbuka Dan Jarak Jauh Vol. 19 No. 2 (2018)
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (901.367 KB) | DOI: 10.33830/ptjj.v19i2.329.2018

Abstract

Universitas terbuka is one of university in Indonesia that implement a remote and open learning system. Learning distance requirements are not carried out by using media, both print (module) and non-print (audio/video, computer/internet, radio broadcasting, and television). To serve students spread throughout Indonesia, excellent service is required. UT continues to increase its commitment to promoting academic quality and one of the academic qualities that need to be improved is the learning process where in the learning process there are general service aspects, aspects of registration services, tutorial service aspects, either TTM tutorials or online tutorials (TUTON), practicum services, services teaching materials, Online Bookstore services (TBO), SIPAS services and aspects of service for administering examinations. This study is intended to determine the level of satisfaction of students, especially D2 Library students of FISIP-UT Library, to the services provided by UT. The method used is quantitative and qualitative methods. The results of the assessment of satisfaction and importance are ≥ 50% of students are satisfied and feel an interest in the various services provided by UT.
Acceptance Rate of Independent Exercise Mobile Based Learning Application Using Android Arifah Bintarti; Djoko Rahardjo
IKOMIK: Jurnal Ilmu Komunikasi dan Informasi Vol. 1 No. 1 (2021): July
Publisher : Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/ikomik.v1i1.1880

Abstract

Universitas Terbuka (UT) has prepared many learning services, one of which is Independent Exercises that can be used by students in the learning process. The still low utilization of IE by students needs to be examined. This paper will discuss the extent of IE-based mobile learning using Android. This study uses a quantitative descriptive method, with a population of 180 respondents, and with a sample of 71 respondents form the cities of Serang, Bogor, Bandung, Yogyakarta, Manado,and Pangkal Pinang. Te results of the study show that the aspects of the ease of use, the usefulness, and the intention to use the Android Indepedent Exercises application generaly accepted by students, and it is supported by the access rate of them. Universitas Terbuka (UT) telah menyiapkan banyak layanan pembelajaran, salah satunya adalah Latihan Mandiri yang dapat digunakan oleh mahasiswa dalam proses pembelajaran. Masih rendahnya pemanfaatan IE oleh mahasiswa perlu dicermati. Makalah ini akan membahas sejauh mana pembelajaran mobile berbasis IE menggunakan Android. Penelitian ini menggunakan metode deskriptif kuantitatif, dengan jumlah populasi 180 responden, dan dengan sampel 71 responden dari Kota Serang, Bogor, Bandung, Yogyakarta, Manado, dan Pangkal Pinang. Hasil penelitian menunjukkan bahwa aspek kemudahan penggunaan, kemanfaatan, dan niat menggunakan aplikasi Latihan Mandiri Android secara umum diterima oleh siswa, dan didukung oleh tingkat akses mereka.
Documenting Communications and Communicating Documents: Developing Thesis Online Supervising in Distance Education Djoko Rahardjo
IKOMIK: Jurnal Ilmu Komunikasi dan Informasi Vol. 1 No. 2 (2021): December
Publisher : Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/ikomik.v1i2.2379

Abstract

Supervising master's program theses frequently present difficulties, particularly in higher distance education, where the majority of students live in completely separate locations from their mentors. This condition requires a great deal of time, energy, and money. Additionally, the institution made it difficult to control the process. This study makes a recommendation for resolving this supervising dilemma. To accomplish these goals, an exploratory study is conducted through the design of a learning management system that will be used to supervise processes. The design establishes a synchronous and asynchronous communication system between students and mentors. The outcome is a description of the thesis supervising process's requirements and the thesis supervising model developed in Moodle.
Access Behaviour Capacity and Usage on Social Media: Exploring Higher Distance Education Students' Perception Djoko Rahardjo; Arifah Bintarti
Jurnal ASPIKOM - Jurnal Ilmu Komunikasi Vol 8, No 2 (2023): Jurnal ASPIKOM
Publisher : Asosiasi Pendidikan Tinggi Ilmu Komunikasi (ASPIKOM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24329/aspikom.v8i2.1161

Abstract

The extensive usage of social media in today's globalized society has had an impact on the education industry. To undertake academic and non-academic activities, social media are usually utilized by students in higher distance education to communicate with peers and instructors during the learning process. Some of them had difficulty adjusting to the new method of learning. The goal of the study is to examine how they utilize social media in relation to their access behaviour. This online survey received responses from 549 individuals in purposive samplingThe finding shows a considerable correlation between access capacity behaviour and social media usage. It is evident that access habits, which are supported by behaviour and accessibility, have a substantial effect on the use of entertainment and socialization. Based on these findings, it is understandable that social media offer more abundantly relaxing contents that easily tempts students than the serious ones. In order to address this issue, educational institutions must develop several easy and engaging media-based educational tools.
Pengaruh Strategi Komunikasi dan Manajemen Pelayanan terhadap Kepuasan Pasien di RSUD Langsa Muhammad Rizki; Djoko Rahardjo; Nanda Mirani; Afnina Afnina
QISTINA: Jurnal Multidisiplin Indonesia Vol. 4 No. 2 (2025): December 2025
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/qistina.v4i2.7472

Abstract

Kepuasan pasien merupakan indikator penting dalam menilai mutu pelayanan rumah sakit dan semakin relevan seiring meningkatnya tuntutan masyarakat terhadap layanan kesehatan yang profesional, cepat, dan berpusat pada pasien. Penelitian ini bertujuan menganalisis pengaruh strategi komunikasi dan manajemen pelayanan terhadap kepuasan pasien di RSUD Langsa secara parsial dan simultan. Penelitian menggunakan pendekatan kuantitatif dengan desain korelasional melibatkan 52 pasien rawat jalan yang dipilih melalui purposive sampling. Data dikumpulkan menggunakan kuesioner Likert lima poin dan dianalisis dengan uji korelasi Pearson serta regresi linear berganda. Hasil menunjukkan bahwa strategi komunikasi dan manajemen pelayanan berhubungan kuat dengan kepuasan pasien dan berpengaruh signifikan dalam model regresi. Model tersebut signifikan secara simultan dan menjelaskan 57,1% variasi kepuasan pasien. Temuan ini menegaskan pentingnya komunikasi empatik dan pengelolaan pelayanan yang terstruktur sebagai upaya meningkatkan mutu layanan di RSUD Langsa.
Co-Authors Afnina Afnina Arifah Bintarti Majidah Majidah Muhammad Rizki Nanda Mirani Sri Suharmini