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All Journal Jurnal Darussalam: Jurnal Pendidikan, Komunikasi dan Pemikiran Hukum Islam
A. Fathoni Rodli
Program Studi Teknik Informatika, Universitas Maarif Hasyim Latif
Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Analisis Kualitas Pelayanan Puskesmas Dengan Metode Servqual Ratna Ekasari; M. Sungging Pradana; Gusti Adriansyah; M. Adhi Prasnowo; A. Fathoni Rodli; Khoirul Hidayat
Jurnal Darussalam: Jurnal Pendidikan, Komunikasi dan Pemikiran Hukum Islam Vol 9 No 1 (2017): September 2017
Publisher : IAI Darussalam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (410.002 KB) | DOI: 10.30739/darussalam.v9i1.118

Abstract

Business Health is a fundamental right of all individuals and all citizens are entitled to health care. With growing awareness of the public about their rights in terms of health care is one of the positive indicators increasing legal awareness in society. The downside is the tendency of increasing cases of health or hospital personnel to be summoned, the patient complained of or even prosecuted legally. Puskesmas a technical unit office district/city responsible for organizing something health development in the working area. Medaeng Community Health Center is the center of the sub-sub health centers in the area of Sidoarjo. This study aims to improve the quality of health center services Medaeng in order to support government programs in the areas of health so that health community increased. This study begins with In-depth interviews were carried out on thirty patients at the time get feedback on the quality of health center services Medaeng. Then make questionnaires and distributed to one hundred patients about the attributes of services that are used in research. Attribute services used in the study is based on five dimensions of service delivery according to the method Service Quality (SERVQUAL). Five dimensions are dimensions tangibles, reliability dimension, the dimension of empathy, assurance dimension and the dimension of responsiveness. After distributing questionnaires SERVQUAL next step is to process data and perform the analysis. The calculation of the value gap is performed to determine patient satisfaction with quality attributes Medaeng services at the health center. In addition, to determine the attributes in a predetermined dimension that contributes the largest and smallest, it would require the calculation of this gap.
Pengembangan Sentra Industri Tas Dan Koper Tanggulangin Dalam Menghadapi MEA Gusti Adriansyah; M. Adhi Prasnowo; A. Fathoni Rodli; Khoirul Hidayat
Jurnal Darussalam: Jurnal Pendidikan, Komunikasi dan Pemikiran Hukum Islam Vol 9 No 1 (2017): September 2017
Publisher : IAI Darussalam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (372.137 KB) | DOI: 10.30739/darussalam.v9i1.114

Abstract

Small and Medium Enterprises (SMEs) play an important role and strategic for the country's economic growth in both developing and developed countries. At the time of the economic crisis in Indonesia, Small and Medium Enterprises is an economic sector that has the most excellent durability. The ability of SMEs needs to be empowered and developed constantly to try to reduce obstacles experienced by SMEs, so as to provide maximum contribution to improving the welfare of society. Tanggulangin industry is one of the SMEs which stood since 1939 when a few craftsmen begin manufacture of luggage bags and suitcases. And in 1976 founded Bags and Luggage Industry Cooperative (INTAKO), which initially had only 27 people.Venture capital obtained from the principal member. In a way, the cooperative continues to grow and the number of members has reached 354 artisans SMEs with assets of approximately US $ 10 billion. Tanggulangin product brand and has had a pretty good quality which has been recognized by consumers. But after the Lapindo mudflow, nearly 70 percent of artisans in Tanggulangin already folded. Some of them are surviving to working order. In addition invasion goods Chinese products very competitive price, but the quality is poor who also took part in the downturn. Practically, bags and suitcases industrial centers deserted visitors. Penelitian Tanggulangin This shows that the cause of the decline in sales is a flood of Chinese products, rising raw material prices, and the lack of innovation in product design. Therefore there is the need for guidance from the government in developing innovation in product design and innovation in marketing. Hence the existence of industrial centers Tanggulangin bags and suitcases can grow and create jobs for local residents as well as increasing revenue Sidoarjo
Co-Authors Gusti Adriansyah Khoirul Hidayat Khoirul Hidayat M. Adhi Prasnowo M. Adhi Prasnowo M. Sungging Pradana Ratna Ekasari