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All Journal Martabe : Jurnal Pengabdian Kepada Masyarakat Digital Zone: Jurnal Teknologi Informasi dan Komunikasi
Haerdiansyah Syahnur
Universitas Muslim Indonesia
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Education Engineering Social Sciences

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Analysis of the Importance Degree and Performance of Internet Service Providers in Makassar City Haerdiansyah Syahnur; Jafar Basalamah
Digital Zone: Jurnal Teknologi Informasi dan Komunikasi Vol. 10 No. 2 (2019): Digital Zone: Jurnal Teknologi Informasi dan Komunikasi
Publisher : Publisher: Fakultas Ilmu Komputer, Institution: Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (395.15 KB) | DOI: 10.31849/digitalzone.v10i2.3247

Abstract

This study aimed to analyze the customer experience seen from the level of actual performance and the level of importance of services provided by internet service providers PT. XYZ in Makassar City. Variables and attributes issued by TM Forum GB 912 consisting of Customer Management, Fulfillment, Assurance, and Billing, are used to analyze the performance provided by customer service in the field. The analysis technique will be carried out using the Importance Performance Analysis and Customer Satisfaction Index consisting of quadrant analysis and gap analysis used to investigate customer satisfaction and identify variables whose performance is deemed to need improvement. Data were collected using a platform-based questionnaire application from 100 respondents selected using random sampling techniques. The results showed that customers were satisfied with the performance and quality of services provided. The customer satisfaction index value obtained by CSI analysis shows a value of 82.006%. In conclusion, that the Fulfillment variable is a service variable that is considered the most important customer and requires improvement because its performance is still relatively low. While the variables considered good and need to be maintained are the Billing variable. Other service variables are sorted based on priority of improvement in a row, namely Fulfillment, Customer Management, and Assurance.
PEMBERDAYAAN MASYARAKAT MEMBENTUK KAMPUNG SADAR SANITASI MELALUI PENGOLAHAN LIMBAH KOTORAN TERNAK SAPI MENJADI PUPUK KOMPOS DAN BIOGAS DI DESA PUCAK Ayu Puspitasari; Haerdiansyah Syahnur; Hardianti Alimuddin; Didit Fachri Rifai; Wudi Darul Putra; Muhammad Faisal AR Pelu
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 6, No 10 (2023): Martabe : Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jpm.v6i10.3852-3857

Abstract

Kampung Sanitasi adalah kampung yang sudah memenuhi seluruh standar sanitasi seperti penggunaan jamban, pengolahan sistem pembuangan air limbah (SPAL), pembuangan sampah dan pembuangan limbah ternak yang teratur. Desa Pucak merupakan salah satu desa wisata di Kecamatan Tompobulu Maros. Dari segi sanitasi buangan limbah kotoran ternak sapi dapat dikatakan masih belum memenuhi standar sebab, ternak sapi yang dimiliki oleh Masyarakat masih dilepas liarkan ke jalan-jalan dan ke kebun-kebun. Tujuan Pengabdian ini agar Masyarakat dapat melakukan pengendalian limbah kotoran ternak sapi menjadi lebih bermanfaat. Metode yang digunakan berupa edukasi model kampung SADARSI dan pelatihan pembuatan kompos serta pembuatan biogas dari limbah kotoran ternak sapi. Hasil pengabdian masyarakat ini menunjukkan peningkatan pemahaman masyarakat sebesar ≤ 80%. 
Co-Authors Ayu Puspitasari Didit Fachri Rifai Hardianti Alimuddin Muhammad Faisal AR Pelu Wudi Darul Putra