Widodo Budi Dermawan
University Mercu Buana Bekasi

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Passenger Satisfaction Analysis on Bekasi Station Service Performance Widodo Budi Dermawan; Fadli Bimantara; Muhammad Isradi; Amar Mufhidin
IJTI International Journal of Transportation and Infrastructure eISSN 2597-4769 pISSN 2597-4734 Vol 5 No 01 (2021): September 2021
Publisher : NAROTAMA UNIVERSITY, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijti.v5i01.1500

Abstract

Bekasi Station (BKS) is a large class C train station located on Jl. H. Juanda, Bekasi City at an altitude of +19 meters, including in Operation Area I Jakarta. This station serves thousands of commuter passengers to Jakarta and surrounding areas by KRL Commuter Line and there is a KRL depot to the west of the station. Bekasi Station is quite crowded. Therefore, it is very important to know how the current condition of Bekasi Station and the level of satisfaction of train service users to the performance of Bekasi Station services. This study uses Importance Performance Analysis (IPA) method and field survey method to conduct direct observations at the station to evaluate the condition of Bekasi Station which will be compared with Regulation of the Minister of Transportation No. PM 48 of 2015 concerning Minimum Service Standards for Transportation of People By Train at Stations. As well as the Regulation of the Minister of Transportation No. 29 of 2011 concerning the technical requirements of railway station building. Then to know about the performance of the service and the satisfaction of the passengers, it is necessary to spread the questionnaire. The results of the evaluation showed that the needs of the building area of basic activities and the width of the platform still meet the standards of the existing rules in the Regulation of the Minister of Transportation No. 29 of 2011. The average level of passenger satisfaction to the service and facilities of Bekasi Station is satisfied with the average performance level of the station which is good with an average score of 4.04 and an average - the average level of station performance is good with an average score of 4.05 from the highest score of 5.
Analysis of Sidewalk or Pedestrian Path Satisfaction Widodo Budi Dermawan; Hanayas Bagaskara; Muhammad Isradi; Amar Mufhidin
IJTI International Journal of Transportation and Infrastructure eISSN 2597-4769 pISSN 2597-4734 Vol 5 No 01 (2021): September 2021
Publisher : NAROTAMA UNIVERSITY, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijti.v5i01.1501

Abstract

Increased mobility in DKI Jakarta area has resulted in the government having to make improvements to facilities or infrastructure especially in the transportation sector, but in the effort to increase this, the government is still siding with motorized vehicles compared to pedestrians..This study aims to determine the level of satisfaction and performance of pedestrian paths on pedestrian paths at Jalan Casablanca, South Jakarta, Kota Kasablanka Mall Area. This research method is carried out by direct survey to the research location in order to obtain pedestrian data such as the number of pedestrians, pedestrian speed, etc. Then also by distributing questionnaires to 100 respondents. The population taken in this study are people (sidewalk users) who pass or travel on foot along Jalan Casablanca, Jakarta Selata, Kota Kasablanka Mall Area. Data processing in this study used Microsoft Excel and SPSS version 24 and the methods used are Importance Performance Analysis (IPA) and Level Of Service. The results of data analysis using Importance Performance Analysis methode, it was found that the level of interest and satisfaction of pedestrians in Quadrant I which is given priority is the availability of facilities for the disabled and the elderly, order on pedestrian paths (street vendors, illegal parking, etc.), smooth travel, ease of walking. on the sidewalk, availability of trash cans. In Quadrant II what must be maintained are having lighting, paving conditions (not cracked / perforated, not slippery, etc.), sidewalk cleanliness, having traffic signs, having a barrier between the sidewalk and the road, adequate drainage channels, availability of stops / shelters, availability JPO (Pedestrian Bridge). In Quadrant III, the low priority is the availability of public telephones, availability of seats, neatness and regularity of the sidewalks. And in Quadrant IV, which is categorized as excessive, there is a sidewalk width of at least 3 meters, sidewalk slope (easily accessible), availability of shade trees, and accessibility between modes of public transportation. The results of the analysis of the road level with the LOS method get the LOS A category for the pedestrian space level. Then for the average pedestrian speed get the LOS B level on Monday and LOS C on Friday and Saturday. Then for the flow level get the LOS A category. And finally for the ratio assessment level get LOS A.