Amar Mufhidin
Faculty of Engineering, Mercu Buana University Jakarta, Indonesia

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Analysis of Passenger Satisfaction with LRT Jakarta Services Route Velodrome - Boulevard Utara Muhammad Isradi; Muhammad Naufal Farhan; Andri Irfan Rifai; Amar Mufhidin; Joewono Prasetijo
IJTI International Journal of Transportation and Infrastructure eISSN 2597-4769 pISSN 2597-4734 Vol 5 No 01 (2021): September 2021
Publisher : NAROTAMA UNIVERSITY, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijti.v5i01.1499

Abstract

One of the problems in the city of Jakarta is traffic jams which cause losses of up to 36 trillion rupiah per year. The efforts of the local government to unravel vehicle congestion are the construction of rail-based public transportation such as KRL, MRT and LRT which is integrated with public transportation in other cities. One of them is the new public transportation operating, namely the LRT (Light Rail Transit). In realizing the public transportation system in the city of Jakarta, it is hoped that the community will switch from private vehicles to integrated public transportation so that the Jakarta LRT manager must provide the best service in the operation of the Jakarta LRT. The objective of this research is to find out the level of service quality provided to consumers, it is necessary to analyze the quality of service so that people want to switch to using public transportation from private vehicles so as to reduce the number of vehicles on Jakarta city roads. In this analysis, it discusses the satisfaction of LRT passengers in Jakarta Velodrome Route - North Boulevard by comparing service performance and service satisfaction then processing it using the "Importance Performance Analysis" method so that we can find out the position of service factors according to priority levels based on the quadrants in the Cartesian diagram, then analyze it with the Validity Test, Reliability Test and Normality Test with a sample size of 100 respondents using the SPSS program. The results of the analysis show that service performance and passenger service satisfaction get an average rating achievement, for service performance of 4.08 out of 5.00 (very good) and service satisfaction of 4.13 out of 5.00 (very satisfied). The results of the validity test obtained more than 0.165 (valid data), the results of the Reliability test obtained Cronbach's Alpha results of more than 0.6 (reliable data) and the results of the normality test were more than 0.5 (data normally distributed).
Analysis of Sidewalk or Pedestrian Path Satisfaction Widodo Budi Dermawan; Hanayas Bagaskara; Muhammad Isradi; Amar Mufhidin
IJTI International Journal of Transportation and Infrastructure eISSN 2597-4769 pISSN 2597-4734 Vol 5 No 01 (2021): September 2021
Publisher : NAROTAMA UNIVERSITY, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijti.v5i01.1501

Abstract

Increased mobility in DKI Jakarta area has resulted in the government having to make improvements to facilities or infrastructure especially in the transportation sector, but in the effort to increase this, the government is still siding with motorized vehicles compared to pedestrians..This study aims to determine the level of satisfaction and performance of pedestrian paths on pedestrian paths at Jalan Casablanca, South Jakarta, Kota Kasablanka Mall Area. This research method is carried out by direct survey to the research location in order to obtain pedestrian data such as the number of pedestrians, pedestrian speed, etc. Then also by distributing questionnaires to 100 respondents. The population taken in this study are people (sidewalk users) who pass or travel on foot along Jalan Casablanca, Jakarta Selata, Kota Kasablanka Mall Area. Data processing in this study used Microsoft Excel and SPSS version 24 and the methods used are Importance Performance Analysis (IPA) and Level Of Service. The results of data analysis using Importance Performance Analysis methode, it was found that the level of interest and satisfaction of pedestrians in Quadrant I which is given priority is the availability of facilities for the disabled and the elderly, order on pedestrian paths (street vendors, illegal parking, etc.), smooth travel, ease of walking. on the sidewalk, availability of trash cans. In Quadrant II what must be maintained are having lighting, paving conditions (not cracked / perforated, not slippery, etc.), sidewalk cleanliness, having traffic signs, having a barrier between the sidewalk and the road, adequate drainage channels, availability of stops / shelters, availability JPO (Pedestrian Bridge). In Quadrant III, the low priority is the availability of public telephones, availability of seats, neatness and regularity of the sidewalks. And in Quadrant IV, which is categorized as excessive, there is a sidewalk width of at least 3 meters, sidewalk slope (easily accessible), availability of shade trees, and accessibility between modes of public transportation. The results of the analysis of the road level with the LOS method get the LOS A category for the pedestrian space level. Then for the average pedestrian speed get the LOS B level on Monday and LOS C on Friday and Saturday. Then for the flow level get the LOS A category. And finally for the ratio assessment level get LOS A.