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All Journal Human Care Journal Bulletin of Inspiring Developments and Achievements in Midwifery
Erit Rovendra
Universitas Fort De Kock Bukittinggi
Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health

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ANALISIS DIMENSI KUALITAS PELAYANAN PASIEN BPJS RAWAT JALAN DI RSSN BUKITTINGGI Erit Rovendra
HUMAN CARE JOURNAL Vol 5, No 1 (2020): Human Care Journal
Publisher : Universitas Fort De Kock

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32883/hcj.v5i1.577

Abstract

Kepuasan pasien adalah salah satu indikator keberhasilan pelayanan kesehatan. Kepuasan pasien akan terpenuhi bila pelayanan yang diberikan telah sesuai dengan harapan mereka. Ektifitas pelayanan fisioterapis, waktu pemulihan, prilaku fisioterapis, lingkungan dan perawatan yang diperoleh akan mempengaruhi kepuasan pasien. Tujuan penelitian ini untuk menganalisa dimensi kualitas pelayanan fisioterapi pasien BPJS rawat jalan di RSSN Bukittinggi.Penelitian ini merupakan jenis penelitian kualitatif dengan pendekatan fenomenologi deskriptif. Pelaksanaannya di RSSN Bukittinggi dengan informan yang terdiri dari 6 informan utama (petugas Rumah Sakit) dan 8 informan pendukung (pasien BPS). Teknik pengumpulan data dilakukan dengan wawancara mendalam, observasi dan telaah dokumen.Hasil penelitian didapatkan tema yang menunjukkan data yang ada pada proses (bukti fisik, kehandalan, jaminan) juga sudah baik, namun  daya tanggap dan empati pada petugas masih dirasa kurang baik sehingga mempengaruhi output yang didapat yaitu cukup puas.Dalam penelitian ini dapat disimpulkan bahwa kualitas terhadap pelayanan fisioterapi yang diberikan sudah cukup baik. Diperlukan kerjasama semua pihak untuk mendukung peningkatan kualitas pelayanan rumah sakit khususnya fisioterapi dalam memenuhi harapan pasien.
A Phenomenological Study of Domestic Violence and Its Impact on Women's Psychological and Reproductive Health in Solok City, Indonesia Novi Wulan Sari; Evi Hasnita; Erit Rovendra; Rahmi Sari Kasoema
Bulletin of Inspiring Developments and Achievements in Midwifery Vol. 2 No. 2 (2025): December, 2025
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/bidan.v2i2.232

Abstract

Domestic violence (DV) in Indonesia is rising, with over 400,000 cases reported in 2022, driven by increased public awareness post the Domestic Violence Elimination Act, yet communities often limit it to physical abuse, ignoring psychological and reproductive health effects. This study explores lived experiences of DV among women in Solok City and its impacts on their psychological and reproductive health. A qualitative phenomenological approach involved eight women recruited via snowball sampling, with data from 45–60-minute in-depth interviews and documentation, ensuring trustworthiness through prolonged engagement and triangulation. All participants (100%) faced multiple violence forms: six physical, seven psychological, and five forced sexual activity. Psychological effects included chronic stress (7/8), sleep disturbances (5/8), shame (6/8), and depressive symptoms (5/8). Reproductive issues affected five with menstrual irregularities, four with recurrent vaginal infections/discharge, and three with reduced libido, linked to prolonged violence, financial stress, and overwork causing hormonal disruptions. DV profoundly impairs women's psychological and reproductive health in Solok City, underscoring needs for heightened community education, expanded support services, accessible reporting, and empowering women to reject violence and seek help.
Co-Authors Evi Hasnita Novi Wulan Sari Rahmi Sari Kasoema