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All Journal Jurnal Hospitality dan Manajemen Jasa Journal of Accounting, Entrepreneurship and Financial Technology (JAEF)
Amelia Tanto
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions

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ANALISA PENGARUH TRANSACTION-SPECIFIC MODEL TERHADAP LOYALITAS KONSUMEN PADA INDUSTRI RESTORAN DI SURABAYA Tanggara, Alvin; Tanto, Amelia; Semuel, Hatane
Jurnal Hospitality dan Manajemen Jasa Vol 2 (2014): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (78.005 KB)

Abstract

Penelitian ini dilakukan untuk mengetahui kepuasan konsumen dilihat dari dimensi transaction specific model, yaitu ketanggapan, kualitas produk, harga, dan desain fisik serta pengaruhnya terhadap loyalitas konsumen pada industri restoran di Surabaya yang dikhususkan pada kategori restoran keluarga dengan mengambil sampel sebanyak 200 responden. Penelitian ini merupakan penelitian kuantitatif deskriptif dan kausal yang menggunakan teknik Structural Equation Modelling (SEM) dan sistem Partial Least Square (PLS). Hasil penelitian menunjukkan bahwa kepuasan konsumen dilihat dari ketanggapan kualitas produk, harga dan desain fisik memberikan pengaruh signifikan terhadap loyalitas konsumen.
ANALISA PENGARUH TRANSACTION-SPECIFIC MODEL TERHADAP LOYALITAS KONSUMEN PADA INDUSTRI RESTORAN DI SURABAYA Alvin Tanggara; Amelia Tanto; Hatane Semuel
Jurnal Hospitality dan Manajemen Jasa Vol 2, No 2 (2014): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (234.848 KB)

Abstract

Penelitian ini dilakukan untuk mengetahui kepuasan konsumen dilihat dari dimensi transaction specific model, yaitu ketanggapan, kualitas produk, harga, dan desain fisik serta pengaruhnya terhadap loyalitas konsumen pada industri restoran di Surabaya yang dikhususkan pada kategori restoran keluarga dengan mengambil sampel sebanyak 200 responden. Penelitian ini merupakan penelitian kuantitatif deskriptif dan kausal yang menggunakan teknik Structural Equation Modelling (SEM) dan sistem Partial Least Square (PLS). Hasil penelitian menunjukkan bahwa kepuasan konsumen dilihat dari ketanggapan kualitas produk, harga dan desain fisik memberikan pengaruh signifikan terhadap loyalitas konsumen.
THE INFLUENCE OF DER AND EPS ON STOCK RETURN OF FOOD AND BEVERAGE COMPANIES IN THE IDX DURING 2015–2019 PERIOD Amelia Tanto
JOURNAL OF ACCOUNTING, ENTREPRENEURSHIP AND FINANCIAL TECHNOLOGY (JAEF) Vol. 4 No. 2 (2023): Journal of Accounting, Entrepreneurship, and Financial Technology (JAEF)
Publisher : Accounting Study Program, Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jaef.v4i2.3838

Abstract

This study aims to determine the effect of DER and EPS on stock returns of food and beverage companies on the Indonesia Stock Exchange during 2015–2019. The type of data in this study is secondary data. The samples in this study are 11 companies selected through purposive sampling. The total number of data in this study is 55, collected from 11 companies for 5 years. The data analysis methods used are descriptive statistical analysis, classical assumption test, and multiple regression analysis. The data processing software used is SPSS version 22 software. The results of this study indicate that DER and EPS have simultaneous effect on stock returns. From the t-test it was found that DER has a negative effect on stock returns and EPS has a positive effect on stock returns. DER affects stock returns negatively, namely when there is an increase in DER, stock returns will decrease. In addition, it is known that EPS positively affects stock returns, so that if there is an increase in EPS, then stock returns will also increase.
Co-Authors Alvin Tanggara Hatane Semuel Hatane Semuel