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All Journal El-Mujtama: Jurnal Pengabdian Masyarakat MES Management Journal
Lusi Mariana
IAI Nasional Laa Roiba Bogor
Religion Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences Other

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Cita & Impian  Masyarakat Karacak Leuwiliang Bogor Lusi Mariana; Evinovita Evinovita
El-Mujtama: Jurnal Pengabdian Masyarakat Vol 1 No 2 (2021): El-Mujtama: Jurnal Pengabdian Masyarakat
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1070.365 KB) | DOI: 10.47467/elmujtama.v1i2.409

Abstract

This community service activity aims to provide opportunities for students to apply knowledge to build public awareness in preventing and overcoming the problem of the Covid-19 pandemic. The activity took place in Karacak Village, Leuwiliang District, Bogor, West Java. The method used is descriptive qualitative analysis based on observation and community participation in the field. The domicile-based thematic KKN was filled with activities for attaching posters, distributing masks, learning assistance, reading aids, work assistance, making hand sanitizers, socializing good hand washing, happy healthy exercise, and teaching assistance at TPQ Barkatul Huda in Kp. Lebak Sirna Rt 04/03 Karacak Village. The positive response given by residents is very diverse. The average citizen gave a good response to the holding of this domicile-based KKN.
Pengaruh Kualitas Pelayanan dan Kualitas Produk terhadap Kepuasan Anggota  Dalam Menabung di KSPPS  Khairu Ummah Cabang Puraseda Bogor Faisal Salistia; Lusi Mariana; Sukarna Sukarna
MES Management Journal Vol. 2 No. 1 (2023): MES Management Journal 
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1109.483 KB) | DOI: 10.56709/mesman.v2i1.56

Abstract

The purpose of this study was to determine whether the variables of Service Quality and Product Quality had an effect on customer satisfaction in saving at KSPPS Khairu Ummah, Puraseda Branch. This study uses quantitative methods because it aims to confirm the data obtained in the field with existing theories. The sample was obtained as many as 97 respondents from KSPPS Khairu Ummah Branch Puraseda. Using random sampling technique. While for the technique of data collection is done by using a questionnaire, literature study, interviews, documentation and observation. The data were processed using reliability, validity, classical assumptions, regression equations, statistics and coefficients of determination. From the results of data processing, it shows that Service Quality has a significant effect on the Customer Satisfaction variable which is shown. In the calculation of the hypothesis test with the t-test, partially between service quality and member satisfaction, the tcount value is 4.883 with a ttable value of 1.985, so the hypothesis H0 is rejected. Meanwhile, for the calculation of the t-test between product quality and member satisfaction, the tcount value is 3.859 with a t-table value of 1.985 so that the hypothesis H0 is rejected. So it can be concluded that there is a significant influence between product quality and member satisfaction. From the results of hypothesis testing, it can also be seen that Fcount 72.300 > Ftable 3.097 means that H0 is rejected, so it can be concluded that service quality and product quality simultaneously affect member satisfaction. For R2 of 0.606. So that the ability of the service quality and product quality variables to explain member satisfaction simultaneously is 60.6% influenced and explained while the remaining 39.4% is influenced and explained by other variables not examined. Keywords: Service Quality, Product Quality and Member Satisfaction
Co-Authors Evinovita Evinovita Faisal Salistia Sukarna Sukarna