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Analisis Tingkat Kepuasan Pasien Atas Pelayanan Zaal Kebidanan dan Kandungan pada RSUD Hamba Muara Bulian Ratna Ratna; Nadiatul Khoiroh
Eksis: Jurnal Ilmiah Ekonomi dan Bisnis Vol 10, No 2 (2019): November
Publisher : Universitas Batanghari Jambi

One of the targets of Obstetrics and Gynecology at the general hospital of bulian estuary, namely increasing the level of patient satisfaction so that this becomes one of the indicators for measuring service quality. One of the main elements supporting the level of patient satisfaction is patients with their resources. The purpose of the study was to determine the level of patient satisfaction with the quality of care in obstetrics and gynecology at the general hospital of bulian estuary. Respondents were patients with obstetrics and gynecology at 75 general hospitals in the bulian estuary servants. Methods of collecting data using questionnaires, observation, documentation. To test the hypothesis, the technique used is path analysis. Research results: (1) the quality of services in obstetrics and gynecology is very good, (2) the level of patient satisfaction with obstetrics and gynecology is very good. Advice for obstetrics and gynecology public hospitals in bulian estuary servans must improve service quality and maintain then maintain existing quality must be done, so that customers or users of the hospital do not feel disappointed and the service users do not move elsewhere.

PENGARUH FASILITAS KANTOR, KUALITAS PELAYANAN DAN STANDAR OPERASIONAL PROSEDUR TERHADAP TINGKAT KEPUASAN PENGUNJUNG PADA DINAS PERPUSTAKAAN DAN KEARSIPAN DAERAH KABUPATEN BATANGHARI Ratna Ratna; Endang Meiliani
Eksis: Jurnal Ilmiah Ekonomi dan Bisnis Vol 9, No 2 (2018): November
Publisher : Universitas Batanghari Jambi

This study uses primary data obtained by distributing question naires to visitors Dinas Perpustakaan dan Kearsipan Daerah Kabupaten Batang Hari. The population of this study amounted to 1,029 people with a total sample of 92 respondents. The analytical tool used is the Likert scale and scale range. From the research shows the condition of Office Facilities in the Regional Dinas Perpustakaan dan Kearsipan Daerah Kabupaten Batang Hari is known as an average index value of 3.63 or categorized as Good, because the Regional Library and Archives Service has training facilities for visitors. From the research shows that Service Quality in the Regional Dinas Perpustakaan dan Kearsipan Daerah Kabupaten Batang Hari is known as the average index value of 3.62 is in the Good category, because the Regional Library and Archives Service Provides polite and attentive service to visitors. From the study shows the Standard Operating Procedure at the Dinas Perpustakaan dan Kearsipan Daerah Kabupaten Batang Hari District, it is known that the average index value of 3.61 is in the Good category, because the Regional Library and Archives Service has procedures that are in accordance with the applicable legal basis. From the research shows that the visitors' satisfaction at the Dinas Perpustakaan dan Kearsipan Daerah Kabupaten Batang Hari is known as the average index value of 3.68 is in the Good category, because the visitors of the Regional Library and Archives Service are satisfied with the real, trusted, responsive, polite and confident services give it

Pengaruh Seleksi dan Pelatihan terhadap Prestasi Kerja Karyawan pada PT. Adimulia Palmo Lestari di Desa Peninjauan Ratna Ratna; Rts Hartha Delima
Eksis: Jurnal Ilmiah Ekonomi dan Bisnis Vol 10, No 1 (2019): Mei
Publisher : Universitas Batanghari Jambi

The purpose of this study is to explain the effect of selection and training on employee performance at PT. Adimulia Palmo Lestari in the village of Peninjauan. The analytical method used is quantitative using multiple linear regression analysis tools. Testing the significance of the influence of selection variables (X1) and training (X2) as independent variables and employee performance (Y) as the dependent variable carried out t test and F test. The results of testing the hypothesis on the effect of selection variables on employee performance that the t count is 3.560> from the t table 1.667 and the significance number is (sig) 0.001 <from the level of significance (α) 0.05 (5%), thus it can be known that selection has an influence on employee performance. The results of testing the hypothesis of the effect of training variables on employee performance that the t count is 2.089> from the t table 1.667 and the significance number is (sig) 0.004 <from the level of significance (α) 0.05 (5%), thus it can be known that training has an influence on employee performance. The results of testing the hypothesis of the selection and training variables on employee performance shows that the F value obtained F count 15.956 with a significance level of (0.000 <0.05), the value of F table of 3.11 means that F count (15.995) > F table (3.11) thus Ho is rejected and Ha is accepted, meaning that selection (X1) and training (X2) have a positive effect simultaneously or together on the work performance of employees of PT. Adimulia Palmo Lestari in the village of Peninjauan. Adjusted R square generated is 0.265. So it can be concluded that the percentage of the effect of selection and training on employee performance at PT. Adimulia Palmo Lestari amounted to 26.5% and the remaining 73.5% was influenced by other variables not examined in this study.

Analisis Sistem Manajemen Keselamatan dan Kesehatan Kerja (K3) Pada Kantor Badan Penanggulangan Bencana Daerah (BPBD) Kabupaten Batang Hari Ratna Ratna; Nadiatul Khoiroh; Muhammad April Riansyah
CITRA EKONOMI Vol. 1 No. 2 (2020): 2020
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN PADA MASYARAKAT STIE-GRAHA KARYA MUARA BULIAN

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The purpose of this study was to determine the occupational health safety management system at the Office of the Regional Disaster Management Agency (BPBD) in Batang Hari Regency. The research method used is descriptive qualitative. Methods of data collection by library research and field research from interviews and observations. Methods of data analysis by data reduction, data presentation, and data inference. The results showed that from 3 dimensions related to perceptions of safety management within the organization, namely (1) commitment to management leadership where leaders prioritize work safety for members, (2) empowerment of safety management, leaders give confidence to all members (BPBD) because leaders are confident in their abilities. (3) management fairness towards work safety, management treats all members equally, there is no difference between new and old members and 4 dimensions related to perceptions of the work group, among others (1) workers' commitment to the promotion of work safety, indicating commitment to work safety, being active in the promotion of work safety and caring about the safety of others (2) showing that BPBD members prioritize community safety without neglecting their own safety (3) learning, communication and trust, in the workplace in discussing i su-safety issues, learn from work experience, help each other to be able to work safely, accept input related to work safety properly and believe in each other's ability to ensure safety while working is good (4) trust in the effectiveness of work safety systems However, workers' perceptions regarding the belief in the effectiveness of the work safety system run by members of the Batang Hari BPBD have been going well.

Pengaruh Biaya Promosi dan Biaya Distribusi Terhadap Penjualan Pada PT. Unilever Indonesia Tbk. Tahun 2015-2019 Ratna Ratna; Nadiatul Khoiroh; Muhammad Ridho
CITRA EKONOMI Vol. 2 No. 1 (2021): 2021
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN PADA MASYARAKAT STIE-GRAHA KARYA MUARA BULIAN

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This study aims to determine the effect of promotion costs and distribution costs on sales at PT. Unilever Indonesia Tbk. 2015-2019.In this research, we will look for how the promotion costs, distribution and sales costs, and the effect of promotion costs and distribution costs on sales. In analyzing the data, testing was carried out using multiple regression analysis. This is done because there are two independent variables, namely promotion costs and distribution costs. Then to find the effect used the t test, f test, and the coefficient of determination. The results showed that the promotion costs at PT. Unilever Indonesia Tbk in 2015-2019 continues to increase each year. The same is the case with the distribution costs from 2015-2019 which tend to continue to increase each year. Likewise, sales from 2015-2019 continue to increase each year. The results of hypothesis testing on the influence of the Promotion Cost variable on Sales show that the t value is 2.433> from t table 1.7396 and the significance value is (sig) 0.026 <from the level of significance (α) 0.05 (5%). This promotion has an influence on sales. The results of testing the distribution cost variable hypothesis on sales that the t value is 13.805> from t table 1.7396 and the significance number is sig) 0.000 <from the level of significance (α) 0.05%, it can be seen that this distribution cost has an effect on sales. The results of the hypothesis testing for the variable promotion costs and distribution costs on sales show that the F value counts 1350,783 with a significance level of (0,000 <0.05), the F table value is 3.59 (1350,783> 3.59), this means that Promotion Costs (X1) and Distribution Costs (X2) have a positive effect simultaneously or together on Sales at PT. Unilever Indonesia Tbk in 2015-2019. The resulting Adjusted R Square is 0.993. So, it can be concluded that the percentage of influence of leadership and job sanctions on employee work discipline is 99.3% and 0.7% is influenced by other variables not examined in this study.

Analisis Penerimaan, Penempatan serta Promosi Jabatan Karyawan Pada PT. Bank Syari’ah Indonesia Kantor Cabang Pembantu Muara Bulian Nadiatul Khoiroh; Ratna Ratna; Dian Pratiwi
CITRA EKONOMI Vol. 2 No. 2 (2021): 2021
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN PADA MASYARAKAT STIE-GRAHA KARYA MUARA BULIAN

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The purpose of this study was to analyze the leadership style in the process of accepting, placing and promoting employees at the Indonesian Islamic bank branch office Muara Bulian. Where the method used is qualitative with data collection in this study used observation, interviews and documentation with data analysis techniques used data reduction, data presentation and conclusions.Based on the results of this study, it can be explained that in the process of hiring employees using a closed method which prioritizes employees from internal sources, in the placement of employees based on the needs of work positions and abilities or expertise possessed, then promotion of employees is seen on the basis of experience and skills of employees and also comply with the conditions that have been determined.

Pengaruh Capital Adequacy Ratio, Loan to Deposit Ratio & Return on Assets terhadap Perubahan Laba (Studi Empiris pada Perusahaan Perbankan yang Listed di BEJ) Siti Marlina; Ratna Ratna
CITRA EKONOMI Vol. 2 No. 2 (2021): 2021
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN PADA MASYARAKAT STIE-GRAHA KARYA MUARA BULIAN

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The purpose of this study was to determine the effect of capital adequacy ratio, loan to deposit ratio & Return On Assets to changes in earnings. In this study using the type of quantitative research. Data analysis tools used multiple regression, T test, F test and determination. The results of the partial test showed that CAR, LDR and ROA had a significant effect, on the T-test CAR and ROA had an effect on changes in profit, in the F Car test, LDR and ROA had an effect on changes in earnings. Simultaneously CAR, LDR, and ROA have a significant effect on changes in profit for the next one year in banking companies listed on the BEJ. The magnitude of the influence is 15.9% and the remaining 84.1% is influenced by other variables outside the study. So it can be concluded that the ability of the independent variable is very small to detect changes in earnings in this study, which is only 15.9%.

Pengaruh Pengendalian Intern, Gaya Kepemimpinan dan Komitmen Organisasi terhadap Kinerja Karyawan pada PT. Berkah Sapta Palma (BSP) Ratna Ratna; Nadiatul Khoiroh; Desi Ulandari
CITRA EKONOMI Vol. 3 No. 1 (2022): 2022
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN PADA MASYARAKAT STIE-GRAHA KARYA MUARA BULIAN

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Changes in the organizational environment that are increasingly complex and competitiv, require every organization and company to be more responsive in order to survive and continue to grow. The aims of this research are (1) to find out whether internal control, leadership style and organizational commitmenthave an effect on organizational performance at PT. Berkah Sapta Salma (BPS) Muara Bulian. (2) To find out whether internal control affects the company’s performance at PT. Berkah Sapta Salma (BPS) Muara Bulian. (3) To find out whether the leadership style affects the company’s performance at PT. Blessings of Sapta Salma (BPS) Muara Bulian. (4) To find out whether organizational commitment affects the company’s performance at PT. Blessings of Sapta Salma (BPS) Muara Bulian. The data used are primary data obtained through questionnaires to emloyees of PT. Berkah Sapta Salma (BPS) M uara Bulian and the sample of this study were 80 respondents. The data analysis method used multiple linear regression analysis using SPSS.20 program. Overall, it can be concluded that if the variables of internal Control, Leadership Style and Organiztional Commitment simultaneously affect the company’s performance variables, the better the implementation of the variables of Internal Control, Leadership Style and Organizational Commitment, the better the company’s performance will be.

Analisis Sistem Manajemen Keselamatan dan Kesehatan Kerja (K3) Pada Kantor Badan Penanggulangan Bencana Daerah (BPBD) Kabupaten Batang Hari Ratna Ratna; Nadiatul Khoiroh; Muhammad April Riansyah
CITRA EKONOMI Vol. 1 No. 2 (2020): 2020
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN KEPADA MASYARAKAT UNIVERSITAS GRAHA KARYA MUARA BULIAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (733.201 KB)

The purpose of this study was to determine the occupational health safety management system at the Office of the Regional Disaster Management Agency (BPBD) in Batang Hari Regency. The research method used is descriptive qualitative. Methods of data collection by library research and field research from interviews and observations. Methods of data analysis by data reduction, data presentation, and data inference. The results showed that from 3 dimensions related to perceptions of safety management within the organization, namely (1) commitment to management leadership where leaders prioritize work safety for members, (2) empowerment of safety management, leaders give confidence to all members (BPBD) because leaders are confident in their abilities. (3) management fairness towards work safety, management treats all members equally, there is no difference between new and old members and 4 dimensions related to perceptions of the work group, among others (1) workers' commitment to the promotion of work safety, indicating commitment to work safety, being active in the promotion of work safety and caring about the safety of others (2) showing that BPBD members prioritize community safety without neglecting their own safety (3) learning, communication and trust, in the workplace in discussing i su-safety issues, learn from work experience, help each other to be able to work safely, accept input related to work safety properly and believe in each other's ability to ensure safety while working is good (4) trust in the effectiveness of work safety systems However, workers' perceptions regarding the belief in the effectiveness of the work safety system run by members of the Batang Hari BPBD have been going well.

Pengaruh Biaya Promosi dan Biaya Distribusi Terhadap Penjualan Pada PT. Unilever Indonesia Tbk. Tahun 2015-2019 Ratna Ratna; Nadiatul Khoiroh; Muhammad Ridho
CITRA EKONOMI Vol. 2 No. 1 (2021): 2021
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN KEPADA MASYARAKAT UNIVERSITAS GRAHA KARYA MUARA BULIAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (524.972 KB)

This study aims to determine the effect of promotion costs and distribution costs on sales at PT. Unilever Indonesia Tbk. 2015-2019.In this research, we will look for how the promotion costs, distribution and sales costs, and the effect of promotion costs and distribution costs on sales. In analyzing the data, testing was carried out using multiple regression analysis. This is done because there are two independent variables, namely promotion costs and distribution costs. Then to find the effect used the t test, f test, and the coefficient of determination. The results showed that the promotion costs at PT. Unilever Indonesia Tbk in 2015-2019 continues to increase each year. The same is the case with the distribution costs from 2015-2019 which tend to continue to increase each year. Likewise, sales from 2015-2019 continue to increase each year. The results of hypothesis testing on the influence of the Promotion Cost variable on Sales show that the t value is 2.433> from t table 1.7396 and the significance value is (sig) 0.026 <from the level of significance (α) 0.05 (5%). This promotion has an influence on sales. The results of testing the distribution cost variable hypothesis on sales that the t value is 13.805> from t table 1.7396 and the significance number is sig) 0.000 <from the level of significance (α) 0.05%, it can be seen that this distribution cost has an effect on sales. The results of the hypothesis testing for the variable promotion costs and distribution costs on sales show that the F value counts 1350,783 with a significance level of (0,000 <0.05), the F table value is 3.59 (1350,783> 3.59), this means that Promotion Costs (X1) and Distribution Costs (X2) have a positive effect simultaneously or together on Sales at PT. Unilever Indonesia Tbk in 2015-2019. The resulting Adjusted R Square is 0.993. So, it can be concluded that the percentage of influence of leadership and job sanctions on employee work discipline is 99.3% and 0.7% is influenced by other variables not examined in this study.

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