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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar Jesya (Jurnal Ekonomi dan Ekonomi Syariah) Jurnal Pendidikan, Sains, Geologi, dan Geofisika (GeoScienceEd Journal) Al-Iqtishod : Jurnal Ekonomi Syariah Oikonomika: Jurnal Kajian Ekonomi dan Keuangan Syariah Lajagoe Journal of Management and Business Jurnal Sistem Informasi, Manajemen dan Teknologi Informasi
Muhammad Erfan
STMIK Palangkaraya
Agriculture, Biological Sciences & Forestry Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Physics Other

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Journal : Al-Iqtishod : Jurnal Ekonomi Syariah

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Analisis Shariah Compliance Pengajuan Komplain di Bukalapak Muhammad Erfan; Ahmad Dakhoir; Mazrur Mazrur; ST. Rahmah
Al-Iqtishod : Jurnal Ekonomi Syariah Vol. 3 No. 2 (2021): Al-Iqtishod: Jurnal Ekonomi Syariah
Publisher : Program Studi Ekonomi Syariah Institut Agama Islam Sunan Kalijogo Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51339/iqtis.v3i2.361

Abstract

Problems still arise in the online buying and selling process even though there are strict rules made by Bukalapak as a service provider. Violation of the rules by unscrupulous users will harm the buyer. To minimize violations, buyers are provided with facilities so that they can make complaints about the products received. Complaints and other processes that follow it seem like khiyar in Islamic law that needs to be analyzed based on shariah compliance. This research is a library research, with descriptive data presentation, data collection using documentation techniques and data analysis using Miles and Huberman models. The results of this study show an analysis of shariah compliance with the complaint process, the choice of reasons for the complaint and the choice of complaint solutions provided by Bukalapak. The results of the analysis show compliance with sharia principles based on the fatwa of the Dewan Syariah Nasional Majelis Ulama Indonesia (DSN-MUI) and the Kompilasi Hukum Ekonomi Syariah (KHES).
Co-Authors Ahmad Dakhoir Alfian Qori Irsandi Fad'ilul Hariri Gazali Amin Hadiantiningrum, Qisthifa Hikmah Ramdhani Putri Mazrur Mazrur MUHAMMAD BAKRI Muhammad Rizky Rahman Muhammad Tahir Rahmawati Siti Istiningsih ST. Rahmah