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All Journal Jurnal Bisnis dan Pembangunan Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Syaripudin Bahar
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PENGARUH KUALITAS LAYANAN, PERCEIVED RISK TERHADAP KEPUASAN PENGGUNA DAN MINAT MEMBELI KEMBALI PADA TOKO ONLINE BUKALAPAK.COM Syaripudin Bahar; Rizali Hadi; Agus Febrianto
JURNAL BISNIS DAN PEMBANGUNAN Vol 9, No 2 (2020): JULI 2020
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v9i2.8865

Abstract

Syaripudin Bahar, D2A215010, 2019, Effect of service quality, perceived risk to user satisfaction and interest in buying back the online store Bukalapak.com (study at FKIP ULM student Banjarmasin Bukalapak.com users online site). Supervised by: Rizali Hadi and Agus Pebrianto.The purpose of this study was to examine and analyze the impact of service quality, perceived risk to user satisfaction and interest in buying back the Bukalapak.com online store. This type of research is explanatory research. Population and sample in this research is Bukalapak.com site users with a sample of 382 students and sampling techniques with proportionate stratified random sampling technique. The method used is Structural Equation Model (SEM). Four (4) The variables used in this study is the variable quality of service, perceived risk variables, user satisfaction variables and variable interest in buying back the five (5) hypothesis. The results showed that (H1) quality of service no significant effect on user satisfaction, (H2) Dimensions of service quality did not significantly affect the interest repurchase, (H3) Perceived risk significant effect on user satisfaction, (H4) Perceived risk has no significant effect on the interest repurchase, and (H5) user satisfaction significantly influence buying interest back on Bukalapak.com site. Two (2) a significant hypothesis is H3 and H5, while three (3) significant hypotheses are H1, H2 and H4.Keywords: quality of service, perceived risk,user satisfaction.
THE INFLUENCE OF SOCIAL CAPITAL ON THE RESILIENCE OF SASIRANGAN CRAFTSMEN IN BANJARMASIN CITY Mahmudah Hasanah; Maulana Rizky; Syaripudin Bahar; Alya Pebriana; Kesiya Teresa D.B.P; Zulfa Achira
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 5 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i5.4283

Abstract

This study aims to examine the influence of social capital on the business resilience of Sasirangan artisans in Banjarmasin City. The research is motivated by an identified research gap, namely the limited empirical studies on the role of social capital in culture-based micro, small, and medium enterprises (MSMEs). Most previous studies have focused on large corporations or formal sectors, while traditional MSMEs such as Sasirangan remain underexplored. Using a quantitative approach with a causal explanatory design, this study involved 21 artisan respondents and analyzed the data through the Partial Least Square-Structural Equation Modeling (PLS-SEM) method. The findings reveal that social capital, which consists of norms, networks, and trust, has a significant contribution to business resilience with an R² value of 0.873. This indicates that 87.3% of the variation in business resilience can be explained by the strength of social capital. Theoretically, these findings emphasize the importance of social capital as a non-financial factor in shaping MSME resilience models. Practically, strengthening community norms, expanding networks, fostering trust, and integrating digitalization are key strategies to reinforce artisans’ resilience. The novelty of this study lies in its empirical evidence that social capital is not merely a supporting factor but a key determinant of business sustainability in creative, culture-based industries.
Co-Authors Agus Febrianto Alya Pebriana Kesiya Teresa D.B.P Mahmudah Hasanah Maulana Rizky Rizali Hadi Zulfa Achira