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Agus Febrianto
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PENGARUH KUALITAS LAYANAN, PERCEIVED RISK TERHADAP KEPUASAN PENGGUNA DAN MINAT MEMBELI KEMBALI PADA TOKO ONLINE BUKALAPAK.COM Syaripudin Bahar; Rizali Hadi; Agus Febrianto
JURNAL BISNIS DAN PEMBANGUNAN Vol 9, No 2 (2020): JULI 2020
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v9i2.8865

Abstract

Syaripudin Bahar, D2A215010, 2019, Effect of service quality, perceived risk to user satisfaction and interest in buying back the online store Bukalapak.com (study at FKIP ULM student Banjarmasin Bukalapak.com users online site). Supervised by: Rizali Hadi and Agus Pebrianto.The purpose of this study was to examine and analyze the impact of service quality, perceived risk to user satisfaction and interest in buying back the Bukalapak.com online store. This type of research is explanatory research. Population and sample in this research is Bukalapak.com site users with a sample of 382 students and sampling techniques with proportionate stratified random sampling technique. The method used is Structural Equation Model (SEM). Four (4) The variables used in this study is the variable quality of service, perceived risk variables, user satisfaction variables and variable interest in buying back the five (5) hypothesis. The results showed that (H1) quality of service no significant effect on user satisfaction, (H2) Dimensions of service quality did not significantly affect the interest repurchase, (H3) Perceived risk significant effect on user satisfaction, (H4) Perceived risk has no significant effect on the interest repurchase, and (H5) user satisfaction significantly influence buying interest back on Bukalapak.com site. Two (2) a significant hypothesis is H3 and H5, while three (3) significant hypotheses are H1, H2 and H4.Keywords: quality of service, perceived risk,user satisfaction.
Pengaruh Budaya Organisasi, Disiplin Keja dan Kompensasi terhadap Kepuasan Kerja serta dampaknya pada Kinerja Karyawan PT. Tiga Daun Kapuas Muspiron Muspiron; Hairudinor Hairudinor; Agus Febrianto
JURNAL BISNIS DAN PEMBANGUNAN Vol 9, No 1 (2020): JANUARI 2020
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (254.066 KB) | DOI: 10.20527/jbp.v9i1.8697

Abstract

Organizations are formed to achieve a certain goal that has been set before, because basically the organization is a form of union of humans to achieve a common goal in which there are activities, therefore the organization needs to have qualified employees and have high enthusiasm and loyalty. Lately, many organizations or companies, both social or business organizations, face problems with human resources. Companies that face human resource problems can be overcome if the company has a good organizational culture, work discipline and compensation that is appropriate for employees.This study aims to examine the effect of Organizational Culture (X1), Keja Discipline (X2) and Compensation (X3) on Job Satisfaction (Z) and its impact on Employee Performance (Y) at PT. Three Kapuas Leaves. The sample was taken as many as 65 employees using a saturated sampling technique. Data collection using a questionnaire while data analysis using SPSS version 2.0 SmartPLS Analysis.The test results prove that Organizational Culture (X1) has a significant effect on Job Satisfaction (Z) with a significant effect of 28,21%, Organizational Culture (X1) has a significant effect on Employee Performance (Y) with a influence of 33,89%, Work Discipline (X2) has a significant effect on Satisfaction Work (Z) with an effect of 33,11%, Work Discipline (X2) has a significant effect on Employee Performance (Y) with a magnitude of 34,09%, Compensation (X3) has a significant effect on Job Satisfaction (Z) with a magnitude of 22,21%, Compensation (X3 ) significant effect on Employee Performance (Y) with a magnitude of influence 16,47% and Job Satisfaction (Z) have a significant effect on Employee Performance (Y) with a magnitude of 7,6%.Keywords : Organizational Culture, Work Discipline, Compensation, Job Satisfaction and Employee performance
ANALISIS PENGARUH HARGA DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN DENGAN KEPUASAN KONSUMEN SEBAGAI VARIABEL INTERVENING PADA SEPEDA MOTOR HONDA SCOOPY DI KOTA PURUK CAHU Nurhayati Nurhayati; Agus Febrianto; Rasyidi Rasyidi
JURNAL BISNIS DAN PEMBANGUNAN Vol 9, No 2 (2020): JULI 2020
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v9i2.8867

Abstract

The research was motivated by the growth of motorcycle users who become a great opportunity for automotive business players, especially in the field of motorcycle. The growing potential attracted many well-known brands to enliven the motorcycle market in Indonesia. Specially, this research discuss about selling Honda Scoopy in Puruk Cahu.The purpose of this study to determine the effect of price and product quality on purchase decisions through customer satisfaction. This research type is the explanatory, data collection techniques through the quetionnaires. The sampling technique used accidential sampling technique, with a sample of 95 people. This research used quantitative method with software Smart PLS as the analysis technique. The result indicate that the price (X1) and product quality (X2) significantly can have direct influence to the purchasing decision (Y) as well as indirect influence by passing customer satisfaction (Z) as intervening variable then influence the purchasing decision.Keywords : price, product quality, purchase decision, customer satisfaction
Co-Authors Hairudinor Hairudinor Muspiron Muspiron Nurhayati Rasyidi Rasyidi Rizali Hadi Syaripudin Bahar