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All Journal Jurnal Kajian Manajemen Bisnis Pendidikan Ekonomi Jurnal Pelangi Menara Ilmu Maker: Jurnal Manajemen Jurnal Informatika Ekonomi Bisnis
HAYU YOLANDA UTAMI
STKIP PGRI SUMBAR
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Journal : Jurnal Kajian Manajemen Bisnis

 1 
Pengaruh asssurance, tangible dan reliablity untuk meningkatkan kepuasan pasien pada puskesmas Lapai Utami, Hayu Yolanda; Natassia, Rizky
Jurnal Kajian Manajemen Bisnis Vol 8, No 1 (2019): Jurnal Kajian Manajemen Bisnis
Publisher : Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (652.807 KB) | DOI: 10.24036/jkmb.10884700

Abstract

The purpose of this study was to see influence the effect of Assurance, tangible and reliability of patient satisfaction at the Lapai Public health. This type of research is associative, this research using multiple regression analysis. The population in this study were all patients who used services at the Lapai Public Health. The sample in this study amounted to 30 people who were taken using accidental sampling technique. The results showed that all assurance, tangible and reliability had a positive and significant effect on patient satisfaction at the Lapai Public health. Keywords: Assurance; tangible;  reliability; satisfaction
Co-Authors 3Mareta Kemala Sari Arnaldi Arnaldi Defriko Gusma Putra Fauzan . Honghayu Yengki Indra Masrin LINDA GUSMADARA Minggus Riani Putra, Muhammad Fadil Nanda Rahmat, Indra Rigga Satrinol Vadri RIZKY NATASSIA Salma Taqwa Saputra, Syailendra Eka Sri M.Pd S,.Pd Wahyuni Sri Wahyuni WARNA SUSANTI