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All Journal TEKNIK INFORMATIKA Applied Information System and Management
Dini Handayani
International Islamic University Malaysia
Computer Science & IT Languange, Linguistic, Communication & Media

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The Development of Telegram Bot Api to Maximize The Dissemination Process of Islamic Knowledge in 4.0 Era William Santoso; Wilda Nurjannah; Mahgrisya Shudhuashar; Asyifa Tasya Fadilah; Muhammad Destamal Junas; Dini Handayani
JURNAL TEKNIK INFORMATIKA Vol 15, No 1 (2022): JURNAL TEKNIK INFORMATIKA
Publisher : Department of Informatics, Universitas Islam Negeri Syarif Hidayatullah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/jti.v15i1.24915

Abstract

Information technology is developing quickly in this era as if the world is in our hands. All forms of information can be accessed quickly, including Islamic information by utilizing internet technology. One of well-known medium to spread information is social media. Telegram, as one of the social media that has various beneficial features and widely used by people, has the potential to be a medium for disseminating Islamic knowledge. To improve the dissemination process of Islamic knowledge, we used one of the services found on Telegram namely chatbot. By utilizing Telegram Bot API, we make a bot that can automatically provide output according to the command given by the user in this case, giving various Islamic knowledges that users need such as Tafsir, hadith, daily prayer, and even Islamic history with a reliable source. Based on the testing result, the bot is showing a good result because it’s displaying the expected output and all features are working fine as they should be. We hoped that this bot can maximize the dissemination process of Islamic knowledge in Indonesia and reach wider audience coverage.
Revealing User Perception and Mental Model in My Tel-U Apps: A UX and Integrated Method Alif Noorachmad Muttaqin; Muharman Lubis; Dini Handayani; Ikhlas Fuad Zamzami
Applied Information System and Management (AISM) Vol. 8 No. 2 (2025): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v8i2.46667

Abstract

My Tel-U app user experience and usability were tested using a mixed-methods design with both quantitative and qualitative measurements. User experience was measured quantitatively using the User Experience Questionnaire (UEQ), as well as general satisfaction assessed by the Customer Satisfaction Score (CSAT), and task-based usability testing to evaluate actual user interaction. Thirty participants from different faculties and levels of study at Telkom University joined to experience various digital exposures and acclimate their behaviour to the application. UEQ results indicate overall positive attitudes across all six scales, with Perspicuity, Attractiveness, and Dependability achieving the highest scores. CSAT was 90%, indicating that most users were satisfied or very satisfied with the application. Although task accomplishment increased, usability testing revealed that problems such as slowness, poor navigation organization, and inadequate system feedback persisted. Open-ended questions confirmed similar issues, such as core functionality like grade viewing and attendance tracking, as well as ongoing concerns about performance and reliability. These results indicate that, although the application adheres to functional requirements, user support, response time, and clarity may need improvement in certain aspects. This research contributes to an integrative UX evaluation model by incorporating perceptual, emotional, and behavioural measures. The results provide positive feedback to developers and institutional stakeholders, justifying priorities for alterations that will make the My Tel-U app more accessible, user-friendly, and support long-term usage on the online learning platform.
Co-Authors Alif Noorachmad Muttaqin Asyifa Tasya Fadilah Ikhlas Fuad Zamzami Mahgrisya Shudhuashar Muhammad Destamal Junas Muharman Lubis Wilda Nurjannah William Santoso