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All Journal Applied Information System and Management SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan
Alif Noorachmad Muttaqin
Unknown Affiliation
Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Languange, Linguistic, Communication & Media

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BUSINESS PROCESS MANAGEMENT IN IT COMPANY: SYSTEMATIC LITERATURE REVIEW Alaric Rasendriya Aniko; Alif Noorachmad Muttaqin; Muhamad Ivan Fadilah
SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan Vol. 1 No. 2 (2024): July
Publisher : RAM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.14715015

Abstract

Dalam era pertumbuhan teknologi digital, Business Process Management (BPM) menjadi krusial untuk meningkatkan efisiensi operasional perusahaan IT. Paper ini menyajikan tinjauan sistematis terhadap penerapan BPM di perusahaan IT, mengidentifikasi praktik terbaik, dampak integrasi teknologi canggih (AI, Big Data, Cloud Computing), dan mengungkap tantangan operasional. Hasil penelitian menunjukkan bahwa BPM menjadi pendekatan strategis untuk menganalisis dan memperbaiki aktivitas bisnis dasar perusahaan IT. Integrasi teknologi canggih memberikan dampak positif, terutama dalam identifikasi kelemahan proses bisnis menggunakan Big Data. Meski demikian, tantangan melibatkan pemilihan alat BPM yang sesuai, resistensi praktisi BPM terhadap teknologi baru, dan integrasi yang kurang optimal dengan persyaratan IoT. Penelitian ini diharapkan dapat membantu perusahaan IT mengelola proses bisnis dengan lebih efektif di tengah tantangan perubahan teknologi yang terus berkembang.
Revealing User Perception and Mental Model in My Tel-U Apps: A UX and Integrated Method Alif Noorachmad Muttaqin; Muharman Lubis; Dini Handayani; Ikhlas Fuad Zamzami
Applied Information System and Management (AISM) Vol. 8 No. 2 (2025): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v8i2.46667

Abstract

My Tel-U app user experience and usability were tested using a mixed-methods design with both quantitative and qualitative measurements. User experience was measured quantitatively using the User Experience Questionnaire (UEQ), as well as general satisfaction assessed by the Customer Satisfaction Score (CSAT), and task-based usability testing to evaluate actual user interaction. Thirty participants from different faculties and levels of study at Telkom University joined to experience various digital exposures and acclimate their behaviour to the application. UEQ results indicate overall positive attitudes across all six scales, with Perspicuity, Attractiveness, and Dependability achieving the highest scores. CSAT was 90%, indicating that most users were satisfied or very satisfied with the application. Although task accomplishment increased, usability testing revealed that problems such as slowness, poor navigation organization, and inadequate system feedback persisted. Open-ended questions confirmed similar issues, such as core functionality like grade viewing and attendance tracking, as well as ongoing concerns about performance and reliability. These results indicate that, although the application adheres to functional requirements, user support, response time, and clarity may need improvement in certain aspects. This research contributes to an integrative UX evaluation model by incorporating perceptual, emotional, and behavioural measures. The results provide positive feedback to developers and institutional stakeholders, justifying priorities for alterations that will make the My Tel-U app more accessible, user-friendly, and support long-term usage on the online learning platform.
Co-Authors Alaric Rasendriya Aniko Dini Handayani Ikhlas Fuad Zamzami Muhamad Ivan Fadilah Muharman Lubis