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All Journal Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Fran Serano Andres
Program Studi Manajemen Perhotelan, Fakultas Pariwisata Dan Perhotelan, Universitas Negeri Padang, Padang, Indonesia
Humanities Decision Sciences, Operations Research & Management Education Social Sciences

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Pengaruh Pengawasan dan Komitmen Kerja Terhadap Kinerja Karyawan di Hotel Tentrem Yogyakarta Icha Rizal; Feri Ferdian; Fran Serano Andres
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 7 No 1 (2026): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v7i1.91772

Abstract

The objective of this study is to examine the impact of supervision and work commitment on employee performance at Hotel Tentrem Yogyakarta. A quantitative reseacrh approach utilizing a survey method was employed. Data collection was concuted via questionnaires, with a sample consisting of 152 employees from Hotel Tentrem Yogyakarta. Descriptive analysis results indicate that the supervision variable falls into the very good category with a mean score of 4,30, the work commitment variable falls into the very good category with a mean score of 4,37, and the employee performance variable falls into the very good category with a mean score of 4,38. Data analysis involved descriptive statistics, instrument testing, classical assumption testing, multiple linear regression analysis, and hypothesis testing-specifically the T-test, F test, and the measurement of the coefficient of determination (
Peran Kualitas Pelayanan Dalam Memediasi Pengaruh Harga Terhadap Kepuasan Tamu Menginap Di Hotel Mersi Bukittinggi Khafifah Fajarwati; Youmil Abrian; Fran Serano Andres
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 5 No 2 (2024): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v5i2.48972

Abstract

This research is based on the background based on the response of visitors to the Mersi Bukittinggi hotel which can be seen from the slow response to guests at check-in and chek out, getting complaints from guests because the room booked is not as desired, high room prices during high season. The purpose of this study was to determine the effect of price on guest satisfaction with service quality as a mediating variable at Hotel Mersi Bukittinggi. The population in this study amounted to 698 people and the research sample amounted to 88 people. The data collection technique used a questionnaire with a Likert scale. The data analysis technique consists of descriptive data, path analysis and hypothesis testing. The results of the study describe that price has a direct effect on guest satisfaction, descriptively that the price is in the good category with an achievement rate of 45.4%. Price has a direct effect on service quality seen from the value of t count> t table (2.627> 1.67).
Pengaruh Dimensi Sensory Experience Terhadap Revisit Intention: Studi Pada Konsumen Singgah Coffee and Eatery Padang Amanda Putri; Rian Surenda; Fran Serano Andres
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 5 No 3 (2024): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v5i3.73372

Abstract

This research aims to describe the sensory experiences associated with revisit intentions. The study benefits from utilizing five sensory experience indicators sight, sound, smell, touch, and taste to enhance consumer revisit intentions. The methodology applied is a quantitative descriptive approach combined with causal associative techniques. Conducted in July 2024 at Singgah Coffee and Eatery, the research focuses on consumers who have visited in the past six months. Samples were gathered using a non-probability sampling method, targeting individuals aged 17 and above who have visited Singgah Coffee and Eatery at least once. The data type collected is primary data, obtained through the distribution of pre-prepared questionnaires. A Likert scale was employed in the development of the research instrument, featuring positively framed statements. The findings indicate that sensory experiences significantly influence customers’ desire to return to Singgah Coffee and Eatery.
Co-Authors Amanda Putri Feri Ferdian Icha Rizal Khafifah Fajarwati Surenda, Rian Youmil Abrian