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All Journal Conference on Management, Business, Innovation, Education and Social Sciences (CoMBInES) Conference on Business, Social Sciences and Technology (CoNeScINTech)
Meiliverani Erline
Universitas Internasional Batam
Aerospace Engineering Arts Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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DESIGN AND DEVELOPMENT OF WEB-BASED CHATBOT WITH NATURAL LANGUAGE PROCESSING METHOD AND KNUTH-MORRIS-PRATT ALGORITHM (CASE STUDY: UNIVERSITAS INTERNASIONAL BATAM) Meiliverani Erline; Yefta Christian
CoMBInES - Conference on Management, Business, Innovation, Education and Social Sciences Vol 2 No 1 (2022): The 2nd Conference on Management, Business, Innovation, Education and Social Scie
Publisher : Universitas Internasional Batam

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Abstract

As an educational institution, there will be many people seeking information about Universitas Internasional Batam (UIB), whether the students, alumni, prospective students, colleagues, nor the wider community. Currently, information services at UIB are still carried out manually by humans or through the website which users need to take several steps by using the text-based search feature. Software Development Life Cycle with Waterfall methodology is used in developing the chatbot. This research uses Web Scraping technique to collect and extract the required data from the official website of UIB before being processed using Natural Language Processing approach and Knuth-Morris-Pratt algorithm. The chatbot was built using Python programming language with the expectation of having ability to answer questions correctly in real-time and ease users to obtain information without visiting college. The data set for chatbot training consists of 193 questions and statements which are grouped into 18 tags. Whilst Black Box Testing technique is implemented for chatbot testing using 100 questions. This web-based chatbot is successfully built with an 86% accuracy rate in answering user questions.
Perancangan dan Penerapan Websıte Company Profıle dan Pemesanan pada PT Ferwındo Karya Pratama Yefta Christian; Meiliverani Erline
Conference on Business, Social Sciences and Technology (CoNeScINTech) Vol 1 No 1 (2021): Conference on Business, Social Sciences and Technology (CoNeScINTech)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat

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Abstract

PT Ferwindo Karya Pratama is a company which has been operating for almost 3 years and enganged in procuring and supplying all kind of need for local industries. One of the significant obstacles experienced by PT Ferwindo Karya Pratama since its official establishment was that there was no company profile and online ordering system that could simultaneously function as promotional media and product ordering media automatically. In addition to making it easier for clients and prospective clients to get the latest and complete information, this system also makes it easier for ordering from anywhere and anytime online. This study uses the System Development Life Cycle system development methodology with the Waterfall model. The final result of this study is the web-based company profile with ordering feature and integrated with an admin page to manage web content. This research is implemented with the hope that the system can become a media promotion for the company so that people can easily access actual information about the company and place an order, so as to increase the sales of PT Ferwindo Karya Pratama
Co-Authors Yefta Christian