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All Journal Jurnal Pengembangan Pendidikan Scientific Journal of Informatics Journal of Development Research
Nugroho Setyo Wibowo
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Social Sciences

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ANALISAKEPUASAN PELANGGAN TERHADAP KUALITAS LAYANAN TELEKOMUNIKASI TELKOMFLEXI AREA JEMBER Wibowo, Nugroho Setyo; Abdurahman, Alwan
Jurnal Pengembangan Pendidikan Vol 3, No 1 (2006)
Publisher : Jurnal Pengembangan Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (415.537 KB)

Abstract

Abstrak : Menyongsongera globalisasi dan perdagangan bebas dewasa ini dimana persaingan antarperusahaan semakin ketat maka PT. Telkom sebagai perusahaan yang bergerakdibidang jasa telekomunikasi berupaya untuk meningkatkan kualitas jasanya.Dalam usahanya untuk meningkatkan kualitas jasa maka perlu diadakan suatupenelitian tentang tingkat kepuasan konsumen pengguna jasa telekomunikasiTelkomFlexi area Jember dibidang bauran pemasaran dan kualitas pelayananterhadap kualitas jasa yang telah diberikan kepada konsumen selama ini. Metodeanalisis yang digunakan dalam penelitian ini adalah dengan Metode AnalisisStatistik Inferensial untuk menguji pengaruh antara variable bebas terhadapveriabel tergantung dan menguji hipotesis yang diajukan. Teknik pengujianhipotesis dilakukan dengan menggunakan analisis regresi linier berganda untukmengetahui pengaruh kepuasan pelanggan TelkomFlexi area Jember. Hasil analisismenunjukkan bahwa fungsi regresi linear berganda yang dapat menjelaskanpengaruh variabel harga (X1), produk (X2), distribusi (X3),  promosi (X4), keandalan (X5),daya tanggap (X6), keyakinan (X7), dan empathy (X8)terhadap faktor kepuasan pelanggan (Y) adalah Y=0,01523 + 0,033 X1– 0,115 X2 +0,107 X3 + 0,466 X4 + 0,0697 X5 + 0,0113 X6 + 0,00263 X7 + 0,116 X8 + ei,sehingga disimpulkan bahwa variabel-variabel tersebut secara simultan mempunyaipengaruh yang signifikan terhadap kepuasan pelanggan TelkomFlexi Area Jember.  Kata kunci: Layanan, Telekomunikasi, Kepuasan Pelanggan, Regresi Linier
ANALISAKEPUASAN PELANGGAN TERHADAP KUALITAS LAYANAN TELEKOMUNIKASI TELKOMFLEXI AREA JEMBER Wibowo, Nugroho Setyo; Abdurahman, Alwan
Jurnal Pengembangan Pendidikan Vol 3 No 1 (2006)
Publisher : Jurnal Pengembangan Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstrak : Menyongsongera globalisasi dan perdagangan bebas dewasa ini dimana persaingan antarperusahaan semakin ketat maka PT. Telkom sebagai perusahaan yang bergerakdibidang jasa telekomunikasi berupaya untuk meningkatkan kualitas jasanya.Dalam usahanya untuk meningkatkan kualitas jasa maka perlu diadakan suatupenelitian tentang tingkat kepuasan konsumen pengguna jasa telekomunikasiTelkomFlexi area Jember dibidang bauran pemasaran dan kualitas pelayananterhadap kualitas jasa yang telah diberikan kepada konsumen selama ini. Metodeanalisis yang digunakan dalam penelitian ini adalah dengan Metode AnalisisStatistik Inferensial untuk menguji pengaruh antara variable bebas terhadapveriabel tergantung dan menguji hipotesis yang diajukan. Teknik pengujianhipotesis dilakukan dengan menggunakan analisis regresi linier berganda untukmengetahui pengaruh kepuasan pelanggan TelkomFlexi area Jember. Hasil analisismenunjukkan bahwa fungsi regresi linear berganda yang dapat menjelaskanpengaruh variabel harga (X1), produk (X2), distribusi (X3),  promosi (X4), keandalan (X5),daya tanggap (X6), keyakinan (X7), dan empathy (X8)terhadap faktor kepuasan pelanggan (Y) adalah Y=0,01523 + 0,033 X1– 0,115 X2 +0,107 X3 + 0,466 X4 + 0,0697 X5 + 0,0113 X6 + 0,00263 X7 + 0,116 X8 + ei,sehingga disimpulkan bahwa variabel-variabel tersebut secara simultan mempunyaipengaruh yang signifikan terhadap kepuasan pelanggan TelkomFlexi Area Jember.  Kata kunci: Layanan, Telekomunikasi, Kepuasan Pelanggan, Regresi Linier
A Combination of Forward Chaining and Certainty Factor Methods for Early Detection of Fever : Dengue Hemorrhagic Fever, Malaria and Typhoid Fitri, Zilvanhisna Emka; Ramadania, Elsa Manora; Wibowo, Nugroho Setyo; Lesmana, I Putu Dody; Imron, Arizal Mujibtamala Nanda
Scientific Journal of Informatics Vol 9, No 1 (2022): May 2022
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v9i1.33007

Abstract

Abstract. Purpose: Dengue Hemorrhagic and Malaria fevers are the most common arthropod-borne diseases caused by mosquito bites and they also have similar signs and symptoms. Based on the problems, the researcher makes an expert system that aims to help people early detect fever diseases. This system is expected to help and support the infectious disease prevention and control program by the Ministry of Health of the Republic of Indonesia.Methods: This study uses an expert system with a combination of Forward Chaining and Certainty Factor to detect the symptoms of fever. Forward Chaining is a technique that begins with gathering information related to known facts, then combining rules to produce conclusions. The certainty Factor method is used to define a measure of certainty against a fact or rule and to describe the level of expert confidence in dealing with problems. There are 32 symptoms of the disease consisting of dengue fever, malaria and typhoid, it was obtained based on the literature and interviews with internal medicine specialist with 20 case datasets.Result: Based on 20 test data, obtained one data that does not match the test results and the desired target so that the system accuracy obtained is 95%. In addition, the combination of Forward Chaining and Certainty factor has better accuracy when compared to expert systems in previous studies.Novelty: Forward Chaining to find three rules and assigning weights to the Certainty Factor that has been set by the expert makes the combination of the two methods produce better accuracy.
RAD-UCD Implementation in Project Management Information System Anugrah, Indra Gita; Witra, Widyasari Puspa Permata; Nuha, Sukma Uli; Wibowo, Nugroho Setyo; Utomo, Denny Trias
Journal of Development Research Vol. 8 No. 2 (2024): Volume 8, Number 2, November 2024
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Nahdlatul Ulama Blitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28926/jdr.v8i2.398

Abstract

This study discusses the implementation of Rapid Application Development (RAD) and User-Centered Design (UCD) methods in developing project management information systems for small and medium-scale projects. Using interviews and direct trials by project managers, project team members, and clients, this study aims to understand the extent to which these two methods can improve development efficiency and user satisfaction. The results show that the RAD method accelerates the development process through flexible iterations, while UCD ensures that the resulting system is in accordance with user needs. Project managers reported increased transparency in monitoring progress, team members appreciated features that supported coordination, and clients felt more connected to project developments in real time. The combined implementation of RAD and UCD proved effective in creating a responsive, efficient, and user-friendly project management system to meet the needs of small and medium projects.
Co-Authors Alwan Abdurahman Anugrah, Indra Gita Arizal Mujibtamala Nanda Imron Denny Trias Utomo, Denny Trias Fitri, Zilvanhisna Emka I Putu Dody Lesmana Indra Gita Anugrah Nuha, Sukma Uli Ramadania, Elsa Manora