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All Journal Menara Ilmu Ensiklopedia Social Review
Rika Andriani
Akpar Paramitha Bukittinggi
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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PENGARUH MANAJEMEN PROSES TERHADAP KUALITAS PELAYANAN DI HOTEL BUNDA BUKITTINGGI Yulhaslinda Yulhaslinda; Rika Andriani
Ensiklopedia Sosial Review Vol 4, No 2 (2022): Volume 4 No 2 Juni 2022
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/esr.v4i2.1168

Abstract

This research aims to analyze the quality of service at Bunda Bukittinggi hotel in terms of management. The number of population in this study is all employees at Bunda Bukittinggi Hotel, both contract employees and permanent employees, which amounts to 31 employees. Then the sample in this study is the entire population using the census method which means the entire population becomes a sample. Then conducted a research instrument test with a validity test and reliability test. Before the double linear regression test, a classic assumption test was conducted with a test of normality, linearity, multicollinearity and so on. From the results of the double linear regression test, the results were obtained that management variables had a positive and significant influence on the Quality of Service at Bunda Bukittinggi Hotel.
Strategy For Developing The Tambasa Nagari Guguak Malalo Tourist Attraction In The Southern Batipuh District Of Tanah Datar Regency Rika Andriani; Yuhendra Yuhendra
Menara Ilmu : Jurnal Penelitian dan Kajian Ilmiah Vol 20, No 2 (2026): Vol 20 No. 02 JANUARI 2026
Publisher : LPPM Universitas Muhammadiyah Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31869/mi.v20i2.7633

Abstract

AbstractThis study aims to identify appropriate development strategies for the Tambasa tourist attraction located in Nagari Guguak Malalo, South Batipuh District, Tanah Datar Regency. This tourist attraction has great potential in terms of natural beauty, a strategic location on the shores of Lake Singkarak, and a sharia-based tourism concept. However, several obstacles have been identified in its management, such as limited public facilities, untrained human resources, and minimal promotion. This study uses a qualitative descriptive approach with data collection techniques through interviews, observation, and documentation. Data analysis was conducted using the SWOT method to formulate effective development strategies. The results of the study indicate that strategies are needed to strengthen digital promotion, add facilities such as a prayer room, public toilets, and a playground, train HR, and enhance cooperation with the local community and other tourism stakeholders. With these strategies, the Tambasa tourist attraction is expected to develop sustainably and make a positive contribution to the local economy.  Keywords: Development strategy, Tambasa tourism, SWOT, sustainable tourism   
Co-Authors Yuhendra Yuhendra Yulhaslinda, Yulhaslinda