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All Journal JURNAL MANAJEMEN Jurnal Manajemen dan Penelitian Akuntansi (JUMPA)
Sofyan Lazuardi
Sekolah Tinggi Ilmu Ekonomi Mahardhika
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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THE IMPACT OF PRINTING BENEFIT QUALITY, SATISFACTION CUSTOMER AND CLIENT DEPENDABILITY IN EFFORTS TO EXTEND COMMERCE DEALS TURNOVER ANGELA GIFT PRINTING IN SURABAYA Sofyan Lazuardi; Fanny Dwi Puspitasari; Etin Puspitasari
JPIM (Jurnal Penelitian Ilmu Manajemen) Vol 7, No 2 (2022): JPIM (JURNAL PENELITIAN ILMU MANAJEMEN)
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30736/jpim.v7i2.1098

Abstract

This study aims to clarify the quality of printing services and customer satisfaction can significantly affect Customer Loyalty in an effort to increase sales turnover of printing business angela souvenir surabaya. This research uses quantitative research methods. The population in this study is customers who use angela souvenir surabaya printing services with a sample of 18 respondents, then analysis techniques and using statistics using spss 25.00. to Knowing the results requires Multiple Linear Test, Test F and Test t. Variable quality of print service quality (X1) and customer satisfaction (X2). These have a significant impact on the dependent variable of customer loyalty (Y).  Print quality (X1) and customer satisfaction (X2) scores can affect customer loyalty (Y) by 0.888 indicating that 88.8% of customer loyalty variables and the remaining 11.2% are not explained by other variables. Print Service Quality (X1) t count (3,759) t table (2,131) with significance level 0.002 0.05.Customer Satisfaction (X2)t count (3,181)t table (2,131) with a significance level of 0.006 0.05. That partially The Quality of Print Services and Customer Satisfaction (X2) significantly affects Customer Loyalty (Y) in an effort to increase sales turnover at Angela Souvenir Printing in Surabaya.
PENGARUH MOTIVASI DAN PEMBERIAN INSENTIF TERHADAP KINERJA KARYAWAN DI DEPARTEMEN PENJUALAN PT. TIRTA SARANA SUKSES SOFYAN LAZUARDI
Jurnal Manajemen dan Penelitian Akuntansi (JUMPA) Vol 8 No 2 (2015): JUMPA Volume 8 Nomor 2 Tahun 2015
Publisher : Sekolah Tinggi Ilmu Ekonomi Cendekia Bojonegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (484.655 KB) | DOI: 10.58431/jumpa.v8i2.23

Abstract

Human Resources (HR) is a very important aspect for the company which humans as plan, organize, manage, and control every activity in the company. So that HR in a company should be maximized in order to be workers who have a good quality performance to achieve the objectives of the company to the fullest. PT Tirta Sarana Sukses pointed out as one of the factors influential to motivate and drive the performance of employees. Expected to give a definite incentive for employees to cope with the risks of socio-economic and programs covering all types of basic protection needed by employees will be able to boost the spirit and morale of employees. Effect of motivation on employee performance is the result of testing the hypothesis (H1) This test is statistically proven that motivation has positive influence on employee performance. It means that there is the influence of variables Motivation on Employee Performance in PT. Tirta Sarana Sukses, (2) the effect of incentives on employee performance is a result of testing the hypothesis (H2) This test is statistically proven that incentives positive influence on employee performance. It means that there is the influence of variables Incentives for Employee Performance PT. Tirta Means Success.
Co-Authors Etin Puspitasari Fanny Dwi Puspitasari