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All Journal JURNAL MANAJEMEN Jurnal Manajemen dan Penelitian Akuntansi (JUMPA) AMMA : Jurnal Pengabdian Masyarakat
Sofyan Lazuardi
Sekolah Tinggi Ilmu Ekonomi Mahardhika
Humanities Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Nursing Social Sciences

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THE IMPACT OF PRINTING BENEFIT QUALITY, SATISFACTION CUSTOMER AND CLIENT DEPENDABILITY IN EFFORTS TO EXTEND COMMERCE DEALS TURNOVER ANGELA GIFT PRINTING IN SURABAYA Sofyan Lazuardi; Fanny Dwi Puspitasari; Etin Puspitasari
JPIM (Jurnal Penelitian Ilmu Manajemen) Vol 7, No 2 (2022): JPIM (JURNAL PENELITIAN ILMU MANAJEMEN)
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30736/jpim.v7i2.1098

Abstract

This study aims to clarify the quality of printing services and customer satisfaction can significantly affect Customer Loyalty in an effort to increase sales turnover of printing business angela souvenir surabaya. This research uses quantitative research methods. The population in this study is customers who use angela souvenir surabaya printing services with a sample of 18 respondents, then analysis techniques and using statistics using spss 25.00. to Knowing the results requires Multiple Linear Test, Test F and Test t. Variable quality of print service quality (X1) and customer satisfaction (X2). These have a significant impact on the dependent variable of customer loyalty (Y).  Print quality (X1) and customer satisfaction (X2) scores can affect customer loyalty (Y) by 0.888 indicating that 88.8% of customer loyalty variables and the remaining 11.2% are not explained by other variables. Print Service Quality (X1) t count (3,759) t table (2,131) with significance level 0.002 0.05.Customer Satisfaction (X2)t count (3,181)t table (2,131) with a significance level of 0.006 0.05. That partially The Quality of Print Services and Customer Satisfaction (X2) significantly affects Customer Loyalty (Y) in an effort to increase sales turnover at Angela Souvenir Printing in Surabaya.
PENGARUH MOTIVASI DAN PEMBERIAN INSENTIF TERHADAP KINERJA KARYAWAN DI DEPARTEMEN PENJUALAN PT. TIRTA SARANA SUKSES SOFYAN LAZUARDI
Jurnal Manajemen dan Penelitian Akuntansi (JUMPA) Vol 8 No 2 (2015): JUMPA Volume 8 Nomor 2 Tahun 2015
Publisher : Sekolah Tinggi Ilmu Ekonomi Cendekia Bojonegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (484.655 KB) | DOI: 10.58431/jumpa.v8i2.23

Abstract

Human Resources (HR) is a very important aspect for the company which humans as plan, organize, manage, and control every activity in the company. So that HR in a company should be maximized in order to be workers who have a good quality performance to achieve the objectives of the company to the fullest. PT Tirta Sarana Sukses pointed out as one of the factors influential to motivate and drive the performance of employees. Expected to give a definite incentive for employees to cope with the risks of socio-economic and programs covering all types of basic protection needed by employees will be able to boost the spirit and morale of employees. Effect of motivation on employee performance is the result of testing the hypothesis (H1) This test is statistically proven that motivation has positive influence on employee performance. It means that there is the influence of variables Motivation on Employee Performance in PT. Tirta Sarana Sukses, (2) the effect of incentives on employee performance is a result of testing the hypothesis (H2) This test is statistically proven that incentives positive influence on employee performance. It means that there is the influence of variables Incentives for Employee Performance PT. Tirta Means Success.
Analisa SWOT Untuk Mendukung Kinerja UMKM AS&B Di Surabaya Tri Wahjoedi; Kusuma Adi Rahardjo; Agung Dwi Nugroho; Sofyan Lazuardi
AMMA : Jurnal Pengabdian Masyarakat Vol. 3 No. 5 : Juni (2024): AMMA : Jurnal Pengabdian Masyarakat
Publisher : CV. Multi Kreasi Media

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Abstract

This community service text aims to present improvement strategies using SWOT analysis carried out to provide support to AS&B MSME companies in Surabaya in facing the challenges of increasing competition in the food industry. This SWOT approach involves identifying internal factors, namely strengths and weaknesses, and external factors, namely opportunities and threats. From this analysis, recommendations for action to improve operational performance were produced, 2 SO strategies, 2 WO strategies, 2 ST strategies and 3 WT strategies. To increase sales, AS&B MSMEs should increase product variety and quality, use social media for marketing, provide empathetic service, and carry out attractive promotions. This combination of strategies is expected to significantly increase the company's performance and sales. It provides systematic and adaptive guidance to improve a company's competitiveness in a dynamic business environment.
Penerapan Strategi PDCA untuk Meningkatkan Produktivitas Kerja melalui Penguatan Kerja Sama Tim dan Komunikasi Organisasi Eka Nurul Azizah; Anita Kartika Sari; Tri Wahjoedi; Agung Dwi Nugroho; Sofyan Lazuardi
AMMA : Jurnal Pengabdian Masyarakat Vol. 3 No. 11 : Desember (2024): AMMA : Jurnal Pengabdian Masyarakat
Publisher : CV. Multi Kreasi Media

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Abstract

−The activity of community service in this program will try to provide support to increase work productivity at CV. BKM Sidoarjo through the implementation of strategies based on PDCA (Plan-Do-Check-Act). Emphasis is placed on strengthening teamwork and organizational communication to break down big obstacles: a lack of trust between team members, a limitation in the competence of new employees, and an inability to be open with any conflict. The different stages of the process involve problem identification through planning, intense provisioning with simulation and role-playing methods during the 'Do' stage, periodic evaluation in the 'Check' stage, and corrective steps for sustainability in the 'Action' stage. Implementation results indicated a productivity increase of 41% over and above the initial target. This program has succeeded in bringing about a culture of collaboration and efficiency in work. The suggestions for sustainability: to create a continuous provisioning program, besides using the 5-S concept as work environment efficiency support. With such benefits being accrued to them in the process, the case would serve as an invaluable reference for other similar organizations grappling with such obstacles.
THE IMPACT OF PRINTING BENEFIT QUALITY, SATISFACTION CUSTOMER AND CLIENT DEPENDABILITY IN EFFORTS TO EXTEND COMMERCE DEALS TURNOVER ANGELA GIFT PRINTING IN SURABAYA Sofyan Lazuardi; Fanny Dwi Puspitasari; Etin Puspitasari
JPIM (Jurnal Penelitian Ilmu Manajemen) Vol. 7 No. 2 (2022): JPIM (Jurnal Penelitian Ilmu Manajemen)
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30736/jpim.v7i2.1098

Abstract

This study aims to clarify the quality of printing services and customer satisfaction can significantly affect Customer Loyalty in an effort to increase sales turnover of printing business angela souvenir surabaya. This research uses quantitative research methods. The population in this study is customers who use angela souvenir surabaya printing services with a sample of 18 respondents, then analysis techniques and using statistics using spss 25.00. to Knowing the results requires Multiple Linear Test, Test F and Test t. Variable quality of print service quality (X1) and customer satisfaction (X2). These have a significant impact on the dependent variable of customer loyalty (Y).  Print quality (X1) and customer satisfaction (X2) scores can affect customer loyalty (Y) by 0.888 indicating that 88.8% of customer loyalty variables and the remaining 11.2% are not explained by other variables. Print Service Quality (X1) t count (3,759) t table (2,131) with significance level 0.002 0.05.Customer Satisfaction (X2)t count (3,181)t table (2,131) with a significance level of 0.006 0.05. That partially The Quality of Print Services and Customer Satisfaction (X2) significantly affects Customer Loyalty (Y) in an effort to increase sales turnover at Angela Souvenir Printing in Surabaya.
Co-Authors Agung Dwi Nugroho Anita Kartika Sari Eka Nurul Azizah Etin Puspitasari Fanny Dwi Puspitasari Kusuma Adi Rahardjo Tri Wahjoedi