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All Journal MES: Journal of Mathematics Education and Science International Archives of Medical Sciences and Public Health International Archives of Medical Sciences and Public Health
Dame Meldaria Sipahutar
STIKES Senior Medan
Religion Environmental Science Health Professions Mathematics Medicine & Pharmacology Nursing Public Health

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ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP PELAYANAN AKADEMIK DI STIKES SENIOR MEDAN Dame Meldaria Sipahutar
MES: Journal of Mathematics Education and Science Vol 7, No 2 (2022): Edisi April
Publisher : Universitas Islam Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30743/mes.v7i2.5349

Abstract

This study was conducted to determine the level of student satisfaction with academic services at STIKes Senior Medan. This research is a descriptive study that uses six variables, namely Tangible, Reliability, Responsiveness, Empathy, Assurance and Information Systems to measure the level of student satisfaction. Questionnaires in the form of a Likert scale were distributed to students through the Google Form application. Furthermore, validity and reliability tests were carried out using the Statistical Product and Service Solution (SPSS) application program to determine whether the variables used in this study were valid and reliable. By using descriptive analysis, the results obtained from the level of student satisfaction with the quality of academic services.
Patient Satisfaction Of Pregnant Mothers With Antenatal Care Services At Puskesmas Petisah Medan Selli M Pasaribu; Dame Meldaria Sipahutar; Sarma Dewi Kemala
International Archives of Medical Sciences and Public Health Vol. 3 No. 2 (2022)
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Patient satisfaction is the degree of perfection of health services in accordance with professional standards and service standards by using the potential resources available at the hospital or health center in a reasonable, efficient, and effective manner and provided safely and satisfactorily according to norms, ethics, law, and socio-culture. taking into account the limitations and capabilities of the government, as well as the consumer society. The purpose of this study was to identify the level of patient satisfaction with antenatal care services at the Petisah Health Center Medan. The research methodology used is descriptive research. The number of samples used as many as 34 people. The sampling technique used is total sampling technique. This research was conducted in the PWS-KIA room at the Petisah Health Center, Medan. With the results that four patients (11.8%) stated that they were very satisfied, 26 patients (76.4%) said they were satisfied and four patients (11.8%) said they were not satisfied, the majority of patients said they were satisfied with the antenatal care services. At the Petisah Health Center Medan, it is recommended that the Medan Petisah Health Center can maintain good services and improve the quality of standardized services for antenatal care patients so that the satisfaction expected by patients is realized in providing antenatal care services according to the 10T standard.
Patient Satisfaction Of Pregnant Mothers With Antenatal Care Services At Puskesmas Petisah Medan Selli M Pasaribu; Dame Meldaria Sipahutar; Sarma Dewi Kemala
International Archives of Medical Sciences and Public Health Vol. 3 No. 2 (2022)
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Patient satisfaction is the degree of perfection of health services in accordance with professional standards and service standards by using the potential resources available at the hospital or health center in a reasonable, efficient, and effective manner and provided safely and satisfactorily according to norms, ethics, law, and socio-culture. taking into account the limitations and capabilities of the government, as well as the consumer society. The purpose of this study was to identify the level of patient satisfaction with antenatal care services at the Petisah Health Center Medan. The research methodology used is descriptive research. The number of samples used as many as 34 people. The sampling technique used is total sampling technique. This research was conducted in the PWS-KIA room at the Petisah Health Center, Medan. With the results that four patients (11.8%) stated that they were very satisfied, 26 patients (76.4%) said they were satisfied and four patients (11.8%) said they were not satisfied, the majority of patients said they were satisfied with the antenatal care services. At the Petisah Health Center Medan, it is recommended that the Medan Petisah Health Center can maintain good services and improve the quality of standardized services for antenatal care patients so that the satisfaction expected by patients is realized in providing antenatal care services according to the 10T standard.
Co-Authors Sarma Dewi Kemala Selli M Pasaribu