Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal bit-Tech
Erna Oktora
STMIK PGRI
Computer Science & IT

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
E-Learning Moodle SMK PGRI 1 TANGERANG Didi Kurnaedi; Aep Gumiwa; Erna Oktora
bit-Tech Vol. 4 No. 3 (2022): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v4i3.449

Abstract

Over the past 10 years, many educational institutions around the world have developed a variety of online learning media available to students. Online learning media makes the concept of educational institutions more flexible and resilient, especially in SMK PGRI 1 Tangerang. This research aims to create Moodle e-learning media to be used as learning media for SMK PGRI 1 Tangerang. The survey included data collected from 283 students, focusing on student and teacher perceptions of learning in Moodle. The data was processed using SPSS 26, and analysis of the data obtained revealed various factors associated with the implementation of Moodle's pedagogical, technical and managerial approach. The results show that people familiar with Moodle recognize the importance and usefulness of Moodle because it can be easily accessed from any web-enabled location. They are happy with Moodle and feel the importance of Moodle. Moodle also helps them better understand and learn subjects by changing the web content of the course, especially if students prefer the face-to-face method, but support online Moodle activities as the preferred method of learning.
Web-Based IT Helpdesk Ticketing System at PT. Dayacipta Kemasindo Didi Kurnaedi; Erna Oktora; Eko Dharmawan; Irfan Nasrullah; Muhammad Drajat
bit-Tech Vol. 5 No. 2 (2022): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v5i2.617

Abstract

An IT helpdesk is a software or system that helps users troubleshoot their IT facility through one or more points of contact. Then, it allows users to troubleshoot, track their problems, and get help with products or services. PT Dayacipta Kemasindo, in carrying out administrative processes, and work in the office, cannot be separated from the use of IT, so if there is a problem with IT facilities, it requires assistance from the IT department. However, there are several problems, one of which is that the department that reports disturbances and damage often does not know how long it will take for their issues to be handled because the process of queuing for work is not clearly visible, so it seems relatively slow. The purpose of this research is to develop an IT Helpdesk system for trouble reporting and monitoring repair work. The result of this research is a system that can be used by the IT department to help monitor incoming assignments and work.
Co-Authors Aep Gumiwa Didi Kurnaedi Eko Dharmawan Irfan Nasrullah Muhammad Drajat