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All Journal Jurnal Wira Ekonomi Mikroskil TRIDARMA: Pengabdian Kepada Masyarakat (PkM)
Suci Pertiwi
Universitas Mikroskil
Arts Humanities Computer Science & IT Economics, Econometrics & Finance Social Sciences

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Pelatihan Pembelajaran Online Interaktif: “Belajar Tanpa Batas Ruang dan Jarak dengan Office 365” Sophya Marpaung; Apriyanto Halim; Suci Pertiwi
TRIDARMA: Pengabdian Kepada Masyarakat (PkM) Vol. 5 No. 1 (2022): TRIDARMA: Pengabdian Kepada Masyarakat (PkM)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Era new normal diwarnai dengan hadirnya platform kolaborasi baru yang berlomba-lomba menjadi platform yang terbaik. Ada cukup banyak pilihan yang bisa dipilih oleh para pengguna belakangan ini, misalnya Zoom, Google Meet, Ms.Teams, dll. Salah satu pilihan atau solusi yang sangat berguna untuk meningkatkan produktivitas selama belajar ataupun bekerja di masa pandemi adalah menggunakan Microsoft Teams. Perguruan tinggi yang juga menggunakan Ms.Teams selama pandemi adalah Universitas Mikroskil. Pelatihan ini dilaksanakan sebagai bentuk dukungan Universitas Mikroskil agar para pelajar yang menjadi mahasiswa baru di Universitas Mikroskil memiliki pengetahuan lebih terhadap aplikasi Ms.Teams, karena selama pembelajaran daring di Universitas Mikroskil, seluruh Mahasiswa aktif akan belajar dengan menggunakan platform Ms.Teams ini sendiri.  Pada pelatihan ini, seluruh peserta pelatihan diberikan pre-test, post-test, simulasi penggunaan fitur dan penilaian secara keseluruhan dalam bentuk evaluasi/pengisian feedback pelatihan di akhir sesi. Dan pelatihan kali ini menunjukan hasil yang memuaskan karena para peserta mampu mengikuti pelatihan dengan baik mulai dari sesi pertama hingga sesi terakhir.
Basic Leadership Training for Karang Taruna Lengau Seprang Village Ella Silvana Ginting; Tya Wildana Hapsari Lubis; Suci Pertiwi
TRIDARMA: Pengabdian Kepada Masyarakat (PkM) Vol. 4 No. 2 (2021): TRIDARMA: Pengabdian Kepada Masyarakat (PkM)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/abdimas.v4i2.1521

Abstract

Karang Taruna is a community social organization as a forum and means where young people can work to create social welfare, especially for the community around where they live. In the era of modernization as it is today, the mindset of the younger generation has begun to decrease to participate in community organizations such as Karang Taruna, especially among young genrasi in the countryside and villages where the younger generation is less concerned about community activities in their villages but not with the younger generation in Lengau Seprang village of Tanjung Morawa District. In recent years, the younger generation in Lengau Seprang village actively participated in the Karang Taruna organization named Tunas Kencana. But because of the lack of experience and knowledge of the younger generation in the organization, especially knowledge about the basics of leadership and lack of support from the surrounding environment also affect the activities of the younger generation in the village. For this reason, a training was given on the basis of leadership for the members of Karang Taruna Tunas Kencana lengau Seprang village. With this basic leadership training, it is expected to help the problems faced by the younger generation that will be useful for them in running the Karang Taruna organization so as to improve the welfare of the community in Lengau Seprang village. The result achieved is a positive response from the younger generation, as well as village head Lengau Seprang who hopes that later training activities like this will often be done in their villages. The conclusion with this basic leadership training is to provide knowledge about the basis in leadership and the science of skills in organizing.
Pengaruh Kualitas Pelayanan dan Experiental Marketing Terhadap Kepuasan Pelanggan Pengguna Firstmedia Suci Pertiwi
Jurnal Wira Ekonomi Mikroskil Vol 13, No 1 (2023): Volume 13 Nomor 1 Edisi April 2023
Publisher : Fakultas Bisnis Universitas Mikroskil

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55601/jwem.v13i1.961

Abstract

In the current era of globalization, the internet is not just a secondary need for people in Indonesia, the internet network can facilitate work and entertainment alone. There has been an increase in the number of internet users in Indonesia since the government’s implementation of work-from-home as a preventive measure for the spread of the Covid-19 outbreak. The aim of this research is to find out and analyze the effect of service quality and experiential marketing on customer satisfaction among Firstmedia users. The Type of research used in this research is quantitative research. The sampling technique uses a purposive sampling method and is conducted by distributing questionnaires to 310 samples which are Firstmedia users. The data analysis method used in this research is multiple linear regression. Partial testing (t-test) shows that service quality and experiential marketing variables affect customer satisfaction. Simultaneously (test-F) shows that the variables of service quality and experiential marketing do affect customer satisfaction among Firstmedia Users. The Adjusted R-Square value shows that variables of service quality and experiential marketing can explain variations in customer satisfaction among Firstmedia users 81.3% and the remaining 18.7% is influenced by other variables which are not observed in this research.
Co-Authors Apriyanto Halim Ella Silvana Ginting Sophya Hadini Marpaung Tya Wildana Hapsari Lubis