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All Journal Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Salsa Yulia Gustina
Politeknik Piksi Ganesha Bandung
Economics, Econometrics & Finance Social Sciences

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Pengaruh Prosedur Pembayaran Gaji PNS terhadap Kepuasan Nasabah pada Bank Mandiri Taspen Kantor Cabang Ujung Berung Salsa Yulia Gustina; Salsa Bella; Widwi Handari Adji
Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol 5 No 1 (2023): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Research and Strategic Studies Center (Pusat Riset dan Kajian Strategis) Fakultas Syariah IAI Nasional Laa Roiba

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (101.545 KB) | DOI: 10.47467/alkharaj.v5i1.1150

Abstract

This study is to find out the effect of salary payment procedures on customer satisfaction at Bank Mandiri Taspen Ujung Berung. By using quantitative methods descriptive approach with data collection as well as observations, questionnaires, and documentation. The population taken is customers at Bank Mantap itself in the city of Bandung, the sample taken is 95 respondents. Primary data was obtained using a questionnaire and processed using SPSS V.24 software for windows. T test results with the value of the regression line equation Y' = 62.586 + 0.064X and the correlation test results are 0.048. For the test results, the coefficient of determination of the test found the calculated F value of 0.212 with Sig. of 0.000. Therefore the value of sig. < 0.05 then Ho is rejected, which means that there is an effect of the PNS pension payment procedure on customer satisfaction. Problems in online services are not optimal, so it is necessary to increase employee understanding and skills in providing online services. Keywords: Procedure, Payment, Customer Satisfaction
Co-Authors Adji, Widwi Handari Salsa Bella